Maguire Chrysler Dodge Jeep Ram of Syracuse

I used to consider Maguire a reputable dealership. We bought a 2019 Silverado from Maguire in January 2025. It will be our last. 3 months after the purchase an oil cooler line popped off and all the o We bought a 2019 Silverado from Maguire in January 2025. It will be our last. 3 months after the purchase an oil cooler line popped off and all the oil drained out of the engine. We have since learned this is a well-known but very serious issue for these models, for which GM issued a Global bulletin. Here is the link: https://static.nhtsa.gov/odi/tsbs/2021/MC-10200186-9999.pdf. GM required dealers to repair the issue before customers took possession. This was required until June '23. Maguire told me that since it was not a recall they did not have any responsibility to perform any preventative repairs, even though they were well aware of the issue. Knowing of the issue, they let us drive it off the lot and potentially destroy it without even telling us about it. Luckily it seems our truck was not destroyed, but we had an $800 repair. Maguire could have addressed or at least told us about it. Maguire has responded to a review I left suggesting this was just a random issue, but that is false. They knew about it and are prepared to lose customers rather than do the repair or let customers know about it. More

Awesome experience, Jay went about and beyond expectations and got me the deal I wanted on my new Jeep Grand Cherokee. And Mark was awesome to , mark took me for a test drive and showed me all th expectations and got me the deal I wanted on my new Jeep Grand Cherokee. And Mark was awesome to , mark took me for a test drive and showed me all the bells and whistles, and then finished up the deal. These guys are thorough and professionals and know how to get the job done . Thank you both , I appreciate your kindness and not giving up . These guys are the best . I Love my Jeep . I was well worth the 2.5 hour trip there to get what I want and for these guys to make it happen. Thank you More

Despite being new to the dealership, Devin provided me a with a great no-pressure experience. He was able to answer my questions about warranty and other add-ons with ease. He followed through with the afte with a great no-pressure experience. He was able to answer my questions about warranty and other add-ons with ease. He followed through with the after-sales call and is keeping me informed of the status of a part. The attention to detail and good service is appreciated. Thanks Devin! More

A week ago I brought my vehicle in for service. This dealership had my vehicle for 3days. I was just happy to get my vehicle. The following day I noticed some damage to the front right bumper and f This dealership had my vehicle for 3days. I was just happy to get my vehicle. The following day I noticed some damage to the front right bumper and fog light. I told my vehicle back to the shop to show them the damage. The said that they would investigate and look at video of when I brought my vehicle into the shop for repair. Of course three days later I’m told that my car came in the condition it left. I couldn’t dispute it because no video was provided to me to confirm that my vehicle wasn’t damaged by this dealership. So in addition to the $3,900 I spent with them I have to spend an additional $2,000 to replace my bumper and fog light. O accountability on their part. I highly recommend that you take photos of your vehicle prior to letting them service your vehicle. More

Went up told them the truck I wanted worked out the details of the deal told them I wanted to buy the truck that day they said ok. Went back to the bank got a cashier check for a down payment on my way details of the deal told them I wanted to buy the truck that day they said ok. Went back to the bank got a cashier check for a down payment on my way back up called them to let them know i was on my way they said ok see you soon. i get 5 mins away and get a call said they couldn't do the deal because DMV was closed and we could do it tomorrow. I get a call from them days later and ask about the truck and told me there's no way we could have got it done as the back office girls went home. I proceeded to tell him what I was told and he pretty much called me a lair and said he was there in the room with the salesman. Needless to say I turned around and drove 45mins back to another dealership that took me right in that night and got the deal done, With the supposed DMV closed and they stayed after hours to do it. So if your look for a dealership to go the extra mile this isn't it. More

Don’t reall6 go out of their way, just di$n5 feel warm. Still 7nder construction, hard to m@n7ver Still 7nder construction, hard to m@n7ver More

Nick in service dept was excellent. Kept me well informed. Very polite and extremely professional. Very pleased with service and problem was solved. Not particularly happy with Chrysler Kept me well informed. Very polite and extremely professional. Very pleased with service and problem was solved. Not particularly happy with Chrysler warranty policy on electrical issues. Using corrosion as a void of warranty on internal parts is a cop out. Too bad great service overshadowed by poor policies More

It was the best buying experience. Bri was very professional and made the buying process simple fast and enjoyable. Bri was very professional and made the buying process simple fast and enjoyable. More