Magnussen's Toyota of Palo Alto - Service Center

Michael Stump, my service advisor, was very professional and efficient. My only complaint, and my reason for not giving a 5 star rating, is that my windows were not wiped down after the window washing flui and efficient. My only complaint, and my reason for not giving a 5 star rating, is that my windows were not wiped down after the window washing fluid was topped off and tested. More

As usual (I have been a Magnussen's customer for many years) the Service and the Sales departments are outstanding. Tony Aguirre in Service didn't disappoint me; he thought of everything I needed while years) the Service and the Sales departments are outstanding. Tony Aguirre in Service didn't disappoint me; he thought of everything I needed while at the dealership in Mountain View. He explained before and after the visit every point in the paperwork. When I arrived, he made me feel I was in a family business, not in one of the largest corporations in the world -as he always does through the years. To me, Toyota Magnussen's of PA equates with Toy Aguirre. Thanks!!! More

Octavio Rubio did an excellent job at my last service appointment. He was professional and efficient in getting me in and out, even ahead of the estimated time. He also fully answered all my questions appointment. He was professional and efficient in getting me in and out, even ahead of the estimated time. He also fully answered all my questions . More

Randall Ricalde did an excellent job as he always does in determining our service needs and getting the services completed on time and within the estimated amount determining our service needs and getting the services completed on time and within the estimated amount More

Thanks for Mr Alex Ramirez‘s services. He is very Professional, and help me a lot. Next time I’ll make my service appointment for him. Professional, and help me a lot. Next time I’ll make my service appointment for him. More

Crystal Conchas was extremely helpful and friendly. She took extra steps to make sure my concerns were addressed. took extra steps to make sure my concerns were addressed. More

Crystal is very warm hearted and her professinalism greatly helped. greatly helped. More

Randall did an incredibly good job of updating me on what they found as they did the deferred maintenance on my Prius. He sent photos of rodent damage and explained my options for repair. The car was even do they found as they did the deferred maintenance on my Prius. He sent photos of rodent damage and explained my options for repair. The car was even done on time even though extra work was needed! More

I had my 3rd service done to my 2021 Toyota RAV4 hybrid by Octavio the service advisor . All what I can say is that I was amazed by his professionalism and attitude on the way he took care of me. But it’s by Octavio the service advisor . All what I can say is that I was amazed by his professionalism and attitude on the way he took care of me. But it’s not surprising me as I am using the Magnussens Toyota Palo Alto service and part for over 10 years and never been disappointed and it was all a 5 stars reviews. Thank you so much Octavio and all Toyota team for your Team work to always put customer first . To all the Toyota owners: you are tired of being disappointed by how you been treated during your dealers visit, change your direction to Toyota Palo Alto and you will be in a good hand More

I wouldn’t recommend this service department, Costumer service is real bad I had a very disappointed experience with a service representative name Tony Aguirre, he treat me with no Respect and every time service is real bad I had a very disappointed experience with a service representative name Tony Aguirre, he treat me with no Respect and every time I had a question he wasn’t polite and was giving me attitude, I call costumer service department to speak to a manager and complain, and they told me that no one was available and they were going to call me back, NO ONE DID. I’ll never coming back to this dealership to get me car service again, Tony Aguirre didn’t care about costumer service at all. Very Disappointed. More