Magnussen's Toyota of Palo Alto - Service Center

Best 30K mile service quote and great job done !! This is my first time with this dealership for 30K mile service of my Toyota Corolla 2011. I interacted with the manager "Amir Shah" and found him to This is my first time with this dealership for 30K mile service of my Toyota Corolla 2011. I interacted with the manager "Amir Shah" and found him to be very professional and not pushy at all for buying additional services. The overall experience was good and I'll recommend this dealership to my friends as well. More

I got done oil change, tire rotation, multi point inspection It was really a pleasant experience at Toyota Palo Alto. I got an excellent deal on the service package, James Miller, service manager there, was extr It was really a pleasant experience at Toyota Palo Alto. I got an excellent deal on the service package, James Miller, service manager there, was extremely courteous, and took care of the whole process very fast, and my car was done much sooner than I expected. Would definitely go back there. More

Magnussen's Toyota of Palo Alto My mom helped me buy my car new at this dealership 12 years ago! Great mechanics have kept my little Toyota on the road ever since! My mom helped me buy my car new at this dealership 12 years ago! Great mechanics have kept my little Toyota on the road ever since! More

I brought my car in for a 5k service on my brand new car. Tony Aguirre was my service advisor. He was really friendly and kept me updated on my service. I would definately come back and reccommend this deale Tony Aguirre was my service advisor. He was really friendly and kept me updated on my service. I would definately come back and reccommend this dealership. The rest of the staff was also great. More

I took my 2012 4-Runner in for the 5,000 mile checkup. I made an appointment for this service two days beforehand. Upon arriving at the service dept., I was made to wait in my car for 15 minutes. I was to made an appointment for this service two days beforehand. Upon arriving at the service dept., I was made to wait in my car for 15 minutes. I was told that my car would be ready in 1 1/2 hours. I arrived 1 1/2 hours later, only to be told that they hadn't gotten to my car yet. After an additional 1/2 hour of waiting, my car was finally finished. I think that is appaling considering this was my first checkup in my new car. I will never bring my car to this dealership again, the service manager doesn't know if he's coming or going, very unorganized. More

Unfortunately this Toyota dealer has a bunch of problems with their sales and service staff. I've been taking my 2005 highlander here for years and we just had a horrible experience. The service staff tried with their sales and service staff. I've been taking my 2005 highlander here for years and we just had a horrible experience. The service staff tried to dupe my wife into unnecessary services like fuel injection cleaning, battery replacement, and brake pad replacements even though I just did a full 19 point inspection at a good mechanic and no such problems flagged. also they promised a 15% discount then reneged when we came to pick our car up. I'd find another qualified mechanic or other dealer with a better service and ethics record. More

I sent my car to do the 15K service on Thursday. The lady who serviced me called me in the afternoon asking if I am willing to pay more for some filters which are expensive as far as I know. I told her not t who serviced me called me in the afternoon asking if I am willing to pay more for some filters which are expensive as far as I know. I told her not to do it, since I was told it was farely easy to do it myself. Then Sunday I found that my 1.5 year new prius was leaking oil for the first time. :( It smeared my garage a lot, and keep leaking. I went to their store but found that they were closed sunday, and nobody takes care of anything. I had to come back Monday, and they say they need check it, and I need wait. The waiting time has been more than 10 minutes, I am still waiting, and I see my car is right there, nobody come to try to help yet .... I am disappointed with such service. I think I won't come here again. More