Magnussen's Toyota of Palo Alto - Service Center

Problem fixed My tire inflation indicator was lighting up periodically so I mentioned this to Octavio when I arrived for my 45K service. He had my tires checked an My tire inflation indicator was lighting up periodically so I mentioned this to Octavio when I arrived for my 45K service. He had my tires checked and they were properly inflated. He also let me know that I needed new brake pads which I approved. Now I don't hear the brakes squeak when I stop. So I was very happy with the service that I received. More

Excellent personal sservice. Jared Weber is tops. Arrived on time and reviewed work to be done with Jared. He told me the time frame and I waited. He came to get me within the the time frame, explai Arrived on time and reviewed work to be done with Jared. He told me the time frame and I waited. He came to get me within the the time frame, explained what had been done and delivered my car. Personable, thorough, complete. Jared is tops. More

Excellent Customer Oriented Service With multiple Toyotas in our family, the last couple of services were managed by Alex Ramirez. It is very refreshing to be able to consistently count With multiple Toyotas in our family, the last couple of services were managed by Alex Ramirez. It is very refreshing to be able to consistently count on customer oriented service which is friendly, professional, confidence in their ability to diagnose and recommend actions that are in the best interests of the customer. This excellent customer experience is not just over a few months, but spans a few years of our dealings with this dealership and includes their entire staff that we have had an opportunity to interact with. Though not the closest to us, the above experience makes it worth while for us to drive the extra miles to this dealership. More

Good service The Service Manager was competent and courteous. I have been dealing with this company for several years, and the quality of sales and service is cons The Service Manager was competent and courteous. I have been dealing with this company for several years, and the quality of sales and service is consistently good. More

Excellent service I highly recommend Amir Shah; extremely friendly individual. He kept me inform of every step taken with my car and had it ready in no time... Thank yo I highly recommend Amir Shah; extremely friendly individual. He kept me inform of every step taken with my car and had it ready in no time... Thank you Amir for the pleasant experience and for making everything painless! More

Great Service I have always found Magnussen Toyota in Palo Alto to be very helpful and reliable. I have dealt with several people there and been pleased with all o I have always found Magnussen Toyota in Palo Alto to be very helpful and reliable. I have dealt with several people there and been pleased with all of them. My most recent visit I had a new person, Dennis Mcconnel, who is a great addition to their team. More

happy customer Recently purchased a 2015 Toyota Corolla. My 1st new car, by the way. I brought my car in for my 3 months service and Daniel Boyd was my service provi Recently purchased a 2015 Toyota Corolla. My 1st new car, by the way. I brought my car in for my 3 months service and Daniel Boyd was my service provider. He was very helpful and professional. He asked how i liked my car so far and my car has been great!! Daniel told me it was going to be about an hour and half wait and that i can wait at their customer lounge. (which i chose to wait). The lounge was clean, and they had coffee and cookies. By the way, the French Vanilla was yummy! =) After an hour later, Daniel informed me that my car was all done! My 1st experience there with this service was excellent. So far so good! More

120K service Took my Camry Hybrid in for my 120K service on Monday and everything went well. Alex Ramirez was my service adviser and he's very thorough in explain Took my Camry Hybrid in for my 120K service on Monday and everything went well. Alex Ramirez was my service adviser and he's very thorough in explaining about the service performed and also reminded me of a recall on my car. We got that taken care of as well. Car was ready around the time promised. Overall, a very pleasant experience. More

150k service Poor Tony, the mechanic who was working on my cat called in sick with a severe migraine. Tony was so embarrassed in having to tell me that the car wo Poor Tony, the mechanic who was working on my cat called in sick with a severe migraine. Tony was so embarrassed in having to tell me that the car would be a day late. But what the heck, we can not predict an illness. Car was ready as promised by Tony albeit a day late, Mt car likes Magnussen Toyota having been serviced there for the past 20 years! More

Cheerful, competent service! Danny Boyd was a pleasure to work with arranging a 45,000 mile service for our Prius. He was clear, thorough and competent, as was his phone call whe Danny Boyd was a pleasure to work with arranging a 45,000 mile service for our Prius. He was clear, thorough and competent, as was his phone call when wear and tear warranted extra parts. The car was ready early, and every detail attended to (including securing of the floor mats). Overall, we're very pleased with Danny and the work of the service department. More