Magnussen's Toyota of Palo Alto - Service Center

good efficient service from Octavio Rubio Octavio helped me figure out the most cost-efficient way to combine service elements for my RAV. He was fast getting my paperwork processed at the sta Octavio helped me figure out the most cost-efficient way to combine service elements for my RAV. He was fast getting my paperwork processed at the start and end of the appointment, and my service was done earlier than I expected. More

Working with Alex Ramirez This review is so simple to write! Alex Ramirez is simply the best--kind --considerate and very helpful. I used to work in Palo Alto and bring my ca This review is so simple to write! Alex Ramirez is simply the best--kind --considerate and very helpful. I used to work in Palo Alto and bring my car over for service but I have retired and could go to Burlingame but bring the car down to Alex.. It is worth the drive! He is so very fair and works with me to get the best service that I can get. More

Great 60K service and recall work I made an appointment and came early but Jared Weber was right out there with me. He figured out which of the recall info was relevant to my car, and I made an appointment and came early but Jared Weber was right out there with me. He figured out which of the recall info was relevant to my car, and then set me up for the 60K service. He signed me up for a free rental car at no cost, and I was on my way. I had forgotten my coupon, but called him and let him know the info on it. He called at 4.30..car ready to go, $70 deduction for coupon. Note from him today to make sure all was ok...He was so polite and helpful. I have always found the staff at Magnussens wonderful. having the Hertz rentals right there in the dealership was great Simone Underwood was so efficient and helpful. 5 stars + for this visit More

Routine maintenance Randall Ricalde was in charge when I brought int in my 2007 Prius for its 65,000 mile checkup. I was glad to get at 10:20 AM appointment so as not to Randall Ricalde was in charge when I brought int in my 2007 Prius for its 65,000 mile checkup. I was glad to get at 10:20 AM appointment so as not to miss an early morning commitment. The car was ready about 1:30; I had two concerns, which Randall made sure were attended to; he even mentioned a similar noise that the AC on his own Prius was making and reassured me it was nothing to worry about. Unlike many dealerships, this one doesn't pressure its customers into making unnecessary repairs. More

Great Octavio was very helpful. I am very satisfied with the service that was done on my vehicle. If you want good service come with Octavio Octavio was very helpful. I am very satisfied with the service that was done on my vehicle. If you want good service come with Octavio More

Magnussen's Toyota of Palo Alto I made an appointment for a 5,000 mile service with Dennis McConnell. Dennis is always accommodating and thorough about explaining which repairs need I made an appointment for a 5,000 mile service with Dennis McConnell. Dennis is always accommodating and thorough about explaining which repairs need to be done now and which ones that can be postponed. I always have done my service at this shop. I own 3 Toyotas with a total of 374,000 miles on them and I have never had a breakdown-on any of them. More

Very friendly yet professional and efficient. My recent interaction with ALEX REMIRES was totally pleasant: friendly and yet fully professional. Just the right mix of warm and caring but also fu My recent interaction with ALEX REMIRES was totally pleasant: friendly and yet fully professional. Just the right mix of warm and caring but also fully efficient in getting into the details of the concerns that I had in a very effective way. Alex is certainly an asset for the company. Maybe someone should video tape one of his interactions with a customer and use it as a way to help new service agents learn how to deal with customers. More

Great service experience! I bought my car here a few years ago and have gone to them for service ever since. I had always been told by friends to not have a dealer service you I bought my car here a few years ago and have gone to them for service ever since. I had always been told by friends to not have a dealer service your car, but these guys are excellent. From the moment I get there, Tony Aguirre always keeps me up to date with what is going on with my car. I know I can trust what he is telling me. I am in and out in a reasonable amount of time. If it's a day where I am not waiting, they have a great shuttle service that not only takes you where you want to go in the morning after dropping off your car, but also picks you up in the afternoon. No more begging friends or taking cabs to get my car at the end of the day! The only negative I have is that scheduling service through their website sucks! It used to be great also, but some idiot decided to change it and now it is not user friendly. Bring back the old website! More

Quick and Courteous I dropped in without an appointment for an oil change. Received very courteous, quick service. They called as soon as my truck was ready, and back I dropped in without an appointment for an oil change. Received very courteous, quick service. They called as soon as my truck was ready, and back to my routine. More

Continued excellent service Just an update on Jared Weber and Magnussens Toyota of Palo Alto. Jared has again exceeded our expectations as the customer facing person at Magnusse Just an update on Jared Weber and Magnussens Toyota of Palo Alto. Jared has again exceeded our expectations as the customer facing person at Magnussens. The service is always very good and Jared has made us confident and comfortable with the quality of service that we will receive. Great job in getting the Prius turned around quickly and efficiently. More