Magnussen's Toyota of Palo Alto - Service Center

Excellent, personable service Daniel Boyd provided friendly, competent service when I brought in my hybrid for a recall. It was a 100% satisfying experience. My car was ready whe Daniel Boyd provided friendly, competent service when I brought in my hybrid for a recall. It was a 100% satisfying experience. My car was ready when promised, everyone I spoke to was friendly and helpful. More

Always great! I have found Magnussen Toyota's work to always be excellent and the staff is always helpful. I have been very happy with the advice I have had from t I have found Magnussen Toyota's work to always be excellent and the staff is always helpful. I have been very happy with the advice I have had from the service managers and particularly Jared Weber who almost always handles my car. More

"Great Service" I scheduled an appointment with the local toyota dealership near my home, during the introduction with my service gent, (Octavio Rubio) as he read me I scheduled an appointment with the local toyota dealership near my home, during the introduction with my service gent, (Octavio Rubio) as he read me the details in regards the service as well as the waiting time. I also asked sever questions unrelated to my schedule service though he was prompt to direct me to the right personnel and he also went out of his way once my vehicle was done. He stayed several minutes after he actually clocked out to explained several of my concerns with my toyota truck... I wasn't aware that he was off the clock until one of his coworkers said as hes was walking by 'you're still here?!) I then realize his time, he should have been driving home, but instead he stayed with me to explain my concern. I work in the education field for Stratford schools and we highly focus in customer service, which is the number one priority. I highly recommend Octavio, he will function on any field, be it customer service or social environment. Albert from Palo Alto More

Great visit as always! every time I come here I get great customer service with a smile , this is my go to dealership when servicing my car! You will never be disappointed w every time I come here I get great customer service with a smile , this is my go to dealership when servicing my car! You will never be disappointed when bringing your car here. More

Dependable Service I have used Magnussen's service department for many years and have always been satisfied with the results. My current Service Advisor is Jared Weber, I have used Magnussen's service department for many years and have always been satisfied with the results. My current Service Advisor is Jared Weber, and he is very helpful. More

Very responsive solution to a problem I was faced with a potentially difficult situation with my Prius -- I got to work early in the morning and my dashboard was blank and the car wouldn't I was faced with a potentially difficult situation with my Prius -- I got to work early in the morning and my dashboard was blank and the car wouldn't turn off. I immediately drove to the dealer and was helped by Tony Aguirre. He quickly diagnosed the problem and said it would be covered in full (on an 8 year old car!). They provided a loaner car for free. The whole experience was as painless as it possibly could have been. More

Reliable Service Just had my Prius in for it's 100,000 mile check. Jared Webber handled my service, and was friendly and efficient. He was able to take care of a fol Just had my Prius in for it's 100,000 mile check. Jared Webber handled my service, and was friendly and efficient. He was able to take care of a follow up issue over the phone, so I didn't have to go back in again. More

Jarrett Weber took care of me for Oil change rotate tire che I came in for Oil change rotate tires check fluids etc Jared Weber helped me very nice & I'm handicapped & he made sure I got to the lounge . Wait no I came in for Oil change rotate tires check fluids etc Jared Weber helped me very nice & I'm handicapped & he made sure I got to the lounge . Wait not long More

Good service Always a good experience when I bring my car to this dealer for service or repairs, I always deal with Tony Aguirre, he is always so helpful and kind. Always a good experience when I bring my car to this dealer for service or repairs, I always deal with Tony Aguirre, he is always so helpful and kind. More

Octavio Rubio Octavio was wonderfully thorough explaining the service needed for my vehicle. I will ask for him next time my service is due. Everything was taken Octavio was wonderfully thorough explaining the service needed for my vehicle. I will ask for him next time my service is due. Everything was taken care as promised. More