Magnussen's Toyota of Palo Alto - Service Center

Excellent service courteous service manager I booked my service appointment on dealership's web site. When I showed up, Marco Rubio, had all the paperwork ready. He promised the car would be I booked my service appointment on dealership's web site. When I showed up, Marco Rubio, had all the paperwork ready. He promised the car would be ready in 120 minutes, and it was ready in 90 minutes. It saved me the back and forth trio to dealership. Marco Rubio was prompt and courteous. More

Magnussen, the place for service, Dennis McConnell-the best! I have been going to Magnussen Toyota for at least 35 years and have bought three cars there: Toyota Corona Station Wagon, Toyota Minivan, and my pre I have been going to Magnussen Toyota for at least 35 years and have bought three cars there: Toyota Corona Station Wagon, Toyota Minivan, and my present 1993 Previa. I have always taken my cars to Magnussen Toyota for service and parts and have always had a wonderful experience there. There are several employees there who have consistently given me great service; they are Alex Ramirez, Service Advisor; Tony Aguirre, also Service Advisor. I would especially like to praise Dennis McConnell, who has been taking care of my 1993 Previa with such attention to detail, courtesy, and promptness that I want to express my appreciation and gratitude for the thorough and consistently professional service I have received from him. Over the years, there have been Service Advisors who have retired and I wish to point out how this tradition of service and attention to my car's needs are always attended to. Magnussen Toyota's plan and schedule for service has helped me to be reminded and aware of which repairs/service need attention. Without your skilled and professional mechanics who actually deal with the repairs and service needed on my car, I wouldn't have a Previa running like it was brand new. Finally, I wish to praise the receptionists and staff handling the payments for their courteous and efficient service. Thanks to all of you and please keep up the fine work you do! Norman Masuda, Loyal and very satisfied customer More

routine 6 month check at Magnussen I have been going to Magnussen for 25+ years and have always been extremely satisfied with their service. When Jared Weber joined the company I began I have been going to Magnussen for 25+ years and have always been extremely satisfied with their service. When Jared Weber joined the company I began going to him for my auto servicing. I have always been very pleased with his attentiveness, knowledge and professionalism. I have recommended Magnussen to others. More

1987 Toyota Supra Turbo Smog, Maintenance and Safety Service Jared Weber, Magnussen's Service Advisor, managed the Toyota team in addressing the repairs and service issues as follows: • Passing the California S Jared Weber, Magnussen's Service Advisor, managed the Toyota team in addressing the repairs and service issues as follows: • Passing the California Smog Inspection. Replaced defective Oxygen Sensor, fuel vapor hoses to canister and clamps, and tested and verified acceptable smog system performance. • Routing Maintenance. Performed lube, replaced engine oil and filter, checked fluids, battery, brakes, tires condition and pressure, and reset maintenance light. • Safety Service. Replaced cracked front and rear brake hoses and gaskets, and bled air from lines and added fluid. Inspected brake discs, pads and fluid. Mr. Weber did an excellent job of keeping me apprised of the service status, including any issues found, recommended repairs, and estimated cost of repairs. This included his working closely with his service management and parts organizations to ensure that the labor and materials prices were fair and consistent with his estimates. Mr. Weber is very knowledgeable of the technical operation and performance of automobiles including the determination and resolution of problems. More

Amir saved me money! This was the first time I paid significantly less than the original estimate. It was just routine maintenance, but I had recently purchased tires els This was the first time I paid significantly less than the original estimate. It was just routine maintenance, but I had recently purchased tires elsewhere. So Amir Shah knocked a few items (like the unnecessary tire rotation) off the bill. It went from over $300 to just under $100. That NEVER happens, at least not to me. Thank you, Amir! More

Daniel Boyd is an excellent service advisor Daniel Boyd has helped me many times servicing my Prius. He is very nice, knowledgeable and efficient. I only make an appointment when he is available Daniel Boyd has helped me many times servicing my Prius. He is very nice, knowledgeable and efficient. I only make an appointment when he is available. Danny is a pleasure to work with. More

Great service The advisor was Octavio Rubio. He recommended the service my car needed and let me make the decision. The service completely met my satisfaction and d The advisor was Octavio Rubio. He recommended the service my car needed and let me make the decision. The service completely met my satisfaction and delivered on time as promised. More

Good experience Good experience. We were serviced by Dennis McConnell, he checked our car carefully and explained to us every detail. Recommend the place and Dennis a Good experience. We were serviced by Dennis McConnell, he checked our car carefully and explained to us every detail. Recommend the place and Dennis as well. More

Everything was perfect . My appointment was on-time. I got ride home right away. When I left a message, Alex Ramirez called me right back . My appointment was on-time. I got ride home right away. When I left a message, Alex Ramirez called me right back More

Excellent Service and Extra Help Only a short wait in the morning, and a 30K service was promptly performed. Extra help was provided to check out an issue with the radio. As I was p Only a short wait in the morning, and a 30K service was promptly performed. Extra help was provided to check out an issue with the radio. As I was picking up the car I decided to have new wipers installed and service rep Daniel Boyd installed them for me. I also love the free specialty coffee machine in the waiting room. More