Magnussen's Toyota of Palo Alto - Service Center

First visit to Toyota of Palo Alto, Daniel Boyd our advisor After years of having our 2006 Toyota Prius serviced at a different dealer, we moved to Magnussen's Toyota of Palo Alto because it's closer to our hom After years of having our 2006 Toyota Prius serviced at a different dealer, we moved to Magnussen's Toyota of Palo Alto because it's closer to our home. Daniel checked us in and kept us informed of the status or our car during the day. He let us know of some recommended preventative service that we accepted, and was able to make sure the car was completed when we needed it early in the afternoon. All in all, a very pleasant experience. More

Alex Ramirez I brought my car in for its 137,000 mile check and Alex is always ready and very helpful. I have been bringing my car to him for service for 10 years I brought my car in for its 137,000 mile check and Alex is always ready and very helpful. I have been bringing my car to him for service for 10 years and have always left with a smile on my face! Alex knows my car very well and will tell me when its appropriate to do something with its service. I can call him at any time and he has helped me throughout many trials and visits! Thank you for everything Alex! Marti More

The nicest people to service my truck I just came in for my first 5000 mile service on my Toyota Tacoma. They got the job done within the time they said and everybody was extremely polite I just came in for my first 5000 mile service on my Toyota Tacoma. They got the job done within the time they said and everybody was extremely polite and professional. More

Service at Magnussen's Dennis McConnell was my service rep. I felt like he listened to concerns I had and followed up on my requests. The dealership has been helpful sin Dennis McConnell was my service rep. I felt like he listened to concerns I had and followed up on my requests. The dealership has been helpful since the day I bought my Avalon from them. My experience with other Toyota dealerships has not been acceptable. I have to travel a longer distance to get to Magnussen's of Palo Alto but it is worth the time. More

Excellent Service, Good Communication, Jared Weber was the Service representative for the work on my 2006 4Runner. He was able to accommodate a change in the service date of two days and to Jared Weber was the Service representative for the work on my 2006 4Runner. He was able to accommodate a change in the service date of two days and to have my car ready at the end of the day. There was a clear commitment to customer value and service to the customer. He certainly was competent at his job and knew what he was doing. This is the quality of service that maintains and builds customer base. Troy Barbee More

90,000 Mile service The work was carried out in a timely manner. The service agent, Daniel Boyd, was friendly and efficient. However, I was blindsided by the cost of th The work was carried out in a timely manner. The service agent, Daniel Boyd, was friendly and efficient. However, I was blindsided by the cost of the service. I had received a coupon in the mail that headlined $260 for a major service (30k, 60k, 90k, ...) However, When I checked in, it turned out that they actually recommend changing the timing belt and flushing the brakes at 90,000 so the cost would be $1150! This was a major bait and switch in my opinion. I guess there was fine print that I did not notice. In any case, Daniel did an excellent job in helping me keep the cost down and still get the work done that was recommended. I will be much more vigilant in the future. More

Excellent customer Service Decided to do our 6 month service in Palo Alto instead of Milpitas where we originally picked up the car. Jared Weber dealt with us very professionall Decided to do our 6 month service in Palo Alto instead of Milpitas where we originally picked up the car. Jared Weber dealt with us very professionally and made sure we were well taken off. More

a friend in the car service business Have owned Toyotas all my adult life and have gone to Magnussen's and Toyota of Palo Alto for decades and have always been served well. My cars have k Have owned Toyotas all my adult life and have gone to Magnussen's and Toyota of Palo Alto for decades and have always been served well. My cars have kept going far longer than I anticipated they would. My current Corolla S is 15 years old and going strong. My service agent keeps track of what my car needs and is careful, kind, and supportive. More

Dennis was great; overall service department difficult Starting 3 months ago I tried to make a service appointment at Toyota PA and was unable to tell if they did a simple smog check--even though the CA st Starting 3 months ago I tried to make a service appointment at Toyota PA and was unable to tell if they did a simple smog check--even though the CA state site says they do. I called to make an appointment for Prius smog check and got 2 calls back with neither caller knowing whether they could schedule this. I then got multiple calls from someplace in the system (not PA) wondering if the dealership had gotten back to me with an answer and they never did. I finally booked my smog check elsewhere as the due date was impending. While the simple oil and safety check was done at this servicing; I would have preferred to get it all done at once. In addition it appears that coupons are ignored unless carried in and no one seems to know about the special coupons that are sent to the customers. I made the appointment because of the April special but this seemed to be ignored. While the specific service representative was fine and did his job, online questions don't work and required 2 trips. I guess I might have gone to another oil and service station and gotten it all done at once. More

Friendly and efficient Jared Weber was very helpful. Work was done very quickly, rides were offered. All great. Cashier was helpful. Grateful for the service so close to ho Jared Weber was very helpful. Work was done very quickly, rides were offered. All great. Cashier was helpful. Grateful for the service so close to home. More