Magnussen's Toyota of Palo Alto - Service Center

Professional and Efficient My car needed some major repairs, and Alex Ramirez was very thorough with explaining what needed to be done, itemizing the cost of each. He returns c My car needed some major repairs, and Alex Ramirez was very thorough with explaining what needed to be done, itemizing the cost of each. He returns calls in a timely manner, and interacts professionally with his customers. More

Different car - still coming back! I've been getting my vehicles serviced with this dealership for years. Have a different car now, and Octavio Rubio as a new manager. He's great, as wa I've been getting my vehicles serviced with this dealership for years. Have a different car now, and Octavio Rubio as a new manager. He's great, as was the whole experience, as usual! More

Quick service Fast efficient service. Staff are responsive answer questions Mr Alex Ramirez who gets your service order going has always been respectful and friend Fast efficient service. Staff are responsive answer questions Mr Alex Ramirez who gets your service order going has always been respectful and friendly. Importantly my truck gets great care. More

Excellent customer service and solid vehicle service Dennis Mcconnell understands how to keep a customer happy and provides excellent service. ToPA has been my vehicle service provider for 20+ years and Dennis Mcconnell understands how to keep a customer happy and provides excellent service. ToPA has been my vehicle service provider for 20+ years and for good reason. Bought my Tacoma from them and it is getting older with high mileage, yet it has never felt like an older car. Which I attribute to the quality of the maintenance provided by their service department. More

Great experience with car servicing Michael Gajda helped me out with servicing my and gave me a stellar experience. He remembered what my car's status was the last time I visited and w Michael Gajda helped me out with servicing my and gave me a stellar experience. He remembered what my car's status was the last time I visited and was very considerate of my needs. He made sure I understood what the day's service entailed and outlined what would happen for the next service too. You can tell the people working here are just trying to help make cars better. The shuttle service was also helpful and great. Great experience. More

Outstanding Service Dennis Mcconell is a great asset to Magnussen Toyota who interfaces with dealership customers. Dennis has an outstanding personality and makes the cus Dennis Mcconell is a great asset to Magnussen Toyota who interfaces with dealership customers. Dennis has an outstanding personality and makes the customer feel like part of the family and confident that your vehicle service will be performed with proper care. It is always a pleasure to see Dennis again. More

Solid and reasonably priced service for a mature Toyota Jared Weber is my Toyota service adviser and he helped me evaluate the most reasonable service option for my Highlander Hybrid 2012 with 127,000 miles Jared Weber is my Toyota service adviser and he helped me evaluate the most reasonable service option for my Highlander Hybrid 2012 with 127,000 miles on it. With a six year old car I wasn't sure if I should trade it in or spend money on recommended service for 120,000 miles. He helped me figure this out by obtaining a trade-in value for my car from the sales team at the dealership and suggested a compromise service option for my car while I make my decision over the next month. My car checked out perfect with the service team so it looks like it could run safely for at least another 150,000 miles. I really appreciated the effort by both the service and sales team! More

Tony Aguirre, top service person. Tony Aguirre has managed the service of my vehicles for over 20 years. My husband passed away a year ago. I took his Rav 4 in for Tony to service. Th Tony Aguirre has managed the service of my vehicles for over 20 years. My husband passed away a year ago. I took his Rav 4 in for Tony to service. There were lot's of things wrong with it. I stressed the importance of keeping the vehicle running. Tony and his service team checked it out thoroughly and gave me a quote. I was impressed by how much Tony took care to call me with updates. It seems that he understood the sentimental value. When I went to get the car, he personally came to see how things were going. The car runs great. While I know it will not last forever, I get to keep it a bit longer. I sold my 17 year old car Forerunner and upgraded to a Lexus. I look forward to many more years with Toyota! That is due in part to the fact that my husband and I have worked with Tony. He also services my brother's truck, a second purchase for my brother. Keep up the good work Tony. Thank you Thomas for taking care of my husband's truck. More

Eighteen Years of Good Service My 2001 Corolla, purchased in November 2000, has never been serviced anywhere other than at Magnussen's Toyota of Palo Alto. I have always had confide My 2001 Corolla, purchased in November 2000, has never been serviced anywhere other than at Magnussen's Toyota of Palo Alto. I have always had confidence in the Service Representatives, that they wouldn't recommend anything not actually needed for my vehicle. This time, Octavio Rubio stayed in touch with me during the time my vehicle was in the shop, and seemed honest when he suggested some additional work be done, over and above the 100,000 mile service. I'm glad I believed him, as the car runs better today than it had for quite awhile! I'll stick with Magnussen's service as long as I own this car, or any other Toyota. More

Excellent and fast service This Magnussen dealer has taken care of our 2008 Prius, 2005 Toyota Camry which we bought in 2012.and our Prius V 2015.. We are very satisfied with t This Magnussen dealer has taken care of our 2008 Prius, 2005 Toyota Camry which we bought in 2012.and our Prius V 2015.. We are very satisfied with the service. Randall Ricalde is efficient and had my car serviced earlier than expected.. Thank you! More