Magnussen's Toyota of Palo Alto - Service Center

Outstanding service from Magnussen's Toyota Palo Alto I highly recommend getting service from Toyota Palo Alto, especially from service manager Alex Ramirez. I was able to book an appointment conveniently I highly recommend getting service from Toyota Palo Alto, especially from service manager Alex Ramirez. I was able to book an appointment conveniently on the web, and Alex made sure everything I needed was included and let me know when my car would be ready. While the car was being worked on, Alex called me to let me know it was almost ready, and he also scheduled the shuttle to pick me up. The shuttle arrived promptly, and when I arrived my car was ready for me. Everything was clean and the maintenance was done perfectly. The whole experience was so pleasant, and everyone at Magnussen's was friendly and helpful. I strongly recommend them for service! More

Had vehicle serviced Had my 2015 Highlander serviced there yesterday. My service manager was Alex Ramirez who provided me with expert advice about my vehicle and great Had my 2015 Highlander serviced there yesterday. My service manager was Alex Ramirez who provided me with expert advice about my vehicle and great customer service. Quick and hassle free! I was also given a ride to and from work. GREAT JOB TOYOTA! More

Took my van in for service - was done quickly and efficient. Octavio Rubio was my service manager and he took good care of me. Kept me up to date during the time that my van was serviced. Pleased Octavio Rubio was my service manager and he took good care of me. Kept me up to date during the time that my van was serviced. Pleased More

Annoying squeak in back of Camry Hybrid Michael Gajda was my service rep for this problem. In dealing with it, he discovered a cracked sway bar in the rear, and was able to fix it , and have Michael Gajda was my service rep for this problem. In dealing with it, he discovered a cracked sway bar in the rear, and was able to fix it , and have the car ready the next day. This could have been a safety issue, but it was found and fixed. More

Service on 2 Prius Michael Gajda was my service representative. He arranged for me to get oil changes on both my cars on the same day. One car had an oil leak that cost Michael Gajda was my service representative. He arranged for me to get oil changes on both my cars on the same day. One car had an oil leak that cost $1600 to fix. Michael searched my car’s history and found that it had an extended warranty that would pay for the repair ! Thank you Michael ! More

Consistently good 16 years ago walked on the lot and tried out a first generation Prius and loved it. Owned it for 12 years! Got all my service done at Magnussen. Now b 16 years ago walked on the lot and tried out a first generation Prius and loved it. Owned it for 12 years! Got all my service done at Magnussen. Now back again in 2018 with my second Prius purchase of a plug-in electric version. Committed to the Magnussen service package because I haven’t been disappointed with their service yet, especially with professional folks like Tony Aguirre. More

1st service on my truck This was my first experience with Toyota, brought my truck in for its first service with an appointment. Michael Gajda met me right away and processed This was my first experience with Toyota, brought my truck in for its first service with an appointment. Michael Gajda met me right away and processed me in, the service was less than 1 hour while I waited. During the wait Michael came out and told me they found a service bulletin I has asked about and they updated the computer in my truck. I'm very happy with the service, and will definitely be back for all of the other maintenance. More

Service Call Drop off (Tony Aguirre met me at drop off) and pick were simple and quick! Thanks Tony! I appreciate your efforts to get me in and out so quickly! Drop off (Tony Aguirre met me at drop off) and pick were simple and quick! Thanks Tony! I appreciate your efforts to get me in and out so quickly! More

Great service Great friendly service, nice place to wait and shuttle service too! While i waited it was a great opportunity to look for a new car. Great friendly service, nice place to wait and shuttle service too! While i waited it was a great opportunity to look for a new car. More

Premier Cutomer Service I have taken my truck to two other Toyota dealerships and was less than satisfied. I decide to traveled 50 miles which was a great decision. From Mich I have taken my truck to two other Toyota dealerships and was less than satisfied. I decide to traveled 50 miles which was a great decision. From Micheal Gajda professional but friendly greeting, to being contacted by text, per request when my truck was expidiciously completed. Micheal explained all the details the technicians went through in troubleshooting my issues coupled with positive final results. I would gladly drive the 50 miles again as well as recommend Magnussen's Toyota of Palo Alto. All of this Premier Customer Service on warranty service. No payment. More