Magnussen's Toyota of Palo Alto - Service Center

I love that I have Alex Ramirez as my service advisor. The service department is the reason why I continue to buy my cars from Magnussen Toyota in Palo Alto! The service department is the reason why I continue to buy my cars from Magnussen Toyota in Palo Alto! More

Though not the closest dealership, we have been using Magnussen's Toyota of Palo Alto for a couple of decades for five new car purchases and all the maintenance services associated with these cars. No ma Magnussen's Toyota of Palo Alto for a couple of decades for five new car purchases and all the maintenance services associated with these cars. No matter how busy they are, their service always displays a customer first attitude. More

Left the car with an electrical issue, low battery. Declined 5K mile checkup so got a laundry list of items like brake check, broken windshield (as if I didn't know) and no diagnosis made of the electr Declined 5K mile checkup so got a laundry list of items like brake check, broken windshield (as if I didn't know) and no diagnosis made of the electrical issue. More

My advisor Minh took care of my service request. He was polite, courteous, and took the time to explain exactly what my car needed. He also allowed me to look at his monitor so I could see a step by He was polite, courteous, and took the time to explain exactly what my car needed. He also allowed me to look at his monitor so I could see a step by step breakdown of everything that needed to be performed on my car that day, along with an attached price for each service. Never did I feel rushed or pushed into purchasing something. I really appreciate his professionalism and taking the time to hear my requests. Most of my visits to this service department are great, and this particular visit can be placed on the same list. More

Great service as always. My service advisor, Mins, was very attentive to my needs. I have been going to this dealership for 20 years so I am very satisfied. My service advisor, Mins, was very attentive to my needs. I have been going to this dealership for 20 years so I am very satisfied. More

I thought I needed a repair; I tried to fix it myself but couldn’t, so took it in for repairs. After multiple attempts, they couldn’t replicate the issue and said the car was actually fine - so charged me n couldn’t, so took it in for repairs. After multiple attempts, they couldn’t replicate the issue and said the car was actually fine - so charged me nothing! Appreciate their honesty and long term thinking More

Brought my Toyota RAV4 for scheduled reserved appointment for oil change at 7:30am today. I was told it will take the whole day. They will just call me. It takes the whole day for an oil change? Then i foll for oil change at 7:30am today. I was told it will take the whole day. They will just call me. It takes the whole day for an oil change? Then i followed up and I was told it will be ready by 4pm or 5pm today. I said I will just pick up my car and have oil change somewhere else. Then Duong called me back and said I can pick it up at 12pm. I got my car at 12:30pm. I hope next time I will not have same experience and for other customers who need oil change or maintenance. More

I bought my Toyota Prius at Magnussen Palo Alto in 2005 and have been taking it there for service ever since. I have loved my car, and the service has been excellent except for a period during the past fe and have been taking it there for service ever since. I have loved my car, and the service has been excellent except for a period during the past few years. It was a great relief to see Randall there and receive the service I have grown accustomed to. Thank you! More

I have been bringing my car to this dealership for maintenance for several years, and the service is great every time (especially with Tony, my service advisor). maintenance for several years, and the service is great every time (especially with Tony, my service advisor). More

I cannot express how much I appreciate the professionalism that Alex provides when I bring my car in for service. He is very knowledgeable and is always open with what is needed. I highly rec professionalism that Alex provides when I bring my car in for service. He is very knowledgeable and is always open with what is needed. I highly recommend Alex More