Magnussen's Toyota of Palo Alto

I got very good quote of Sienna XLE through internet from Lisa . She gave me a follow up call quickly and ask me what I wanted. She E-mail me several quotes matched to my needs with their availble car in s Lisa . She gave me a follow up call quickly and ask me what I wanted. She E-mail me several quotes matched to my needs with their availble car in stock. I was able to find the Sienna I needed quickly within that morning. I went to the dealer in the afternoon and test drive the car she quoted me. I decided to upgraded with better package. They had the car I like and we tested drive the car. She gave us good price for that one and let me trade in my old car. The process was very smooth and quick and we walk out with 0% down and 0% interest. This was the best car buying experience for me. I strongly suggest to buy car from Lisa. The finance person was also very good and very helpful. He gave us good insurance package. More

We purchased a Toyota Prius V Three from Toyota Palo Alto last week. Not only did they have the best price, they also had the exact color we wanted. We dealt with Lisa, the Internet Sales Director (Toyota di last week. Not only did they have the best price, they also had the exact color we wanted. We dealt with Lisa, the Internet Sales Director (Toyota direct sales). She is very professional and accommodating. We’re so glad she helped us. During my initial online search for our car, we had gotten internet quotes from multiple dealers. I checked almost every (ALL!) car buying website (edmunds, cars.com, carsdirect, truecar, etc) and requested quotes from local dealers through these sites. Within a few hours, I received multiple price quotes but when I contacted them, they did not have the color we wanted. The dealers who quoted me were only within 20 miles of our residence (I guess the car websites picks the closest ones to you). Also their price quotes were not as low as I expected. I knew the price wasn’t going to be too low right now since the Prius V is an “in demand” car but I was determined to get the lowest price or best deal I can. These dealers would constantly email or call me to see when I can come in for a test drive or when I plan to buy. I asked them specifically if they had the color we wanted. They said no but 1 or 2 of them said can get it from another dealer. I know swapping cars with another dealer was a hassle and not the way to go. I wanted a dealer who had the car we wanted in their lots. Other dealers tried to convince us to buy one they had but in a different color. We only wanted the Clear Sky Metallic color and no other ones. I knew these were the dealers that I did NOT want to deal with nor buy from. Frustrated and looking for a better deal, I expanded my search to 30 miles or more (to San Jose) and requested for more quotes. Immediately, I got a great email quote from Lisa at Toyota Palo Alto. Wow! Her quote was over $1,000 less than the lowest quote I received. In fact, it was only a little above the dealers’ cost (NOT the factory invoice, which is higher and commonly published on the web. Find the dealers’ cost – what the dealers actually paid for the car) that I had previously researched on the internet (cars.com, edmunds, and truecar). So I knew it was a really good deal. But I had to make sure it was not the (lower) Two model but the Three and it was in the color we wanted. Also I verified that no other “hidden fees” were included in the quote. I emailed Lisa and she responded immediately. She ensured me the price was for the Three model in the color we wanted and the only other fees not included were tax, license, and doc fees. She even took a picture of the exterior and interior and emailed to me to show me the one they had in stock is the color we wanted. I also went to their website to check their inventory to make sure they had it (yes dealers’ websites lists their current inventory). They were only 1 of 2 dealers in the SF Bay Area (the other was in South San Jose) that carried the Clear Sky Metallic color with dark gray interior (as of that date anyway). Since we knew this is the exact car we wanted, we put a deposit down to hold the car. She emailed me the car’s VIN # and specs. Yup that’s the car we want. We made an appointment to see Lisa the next day. When we met Lisa, she immediately showed us the car in the lot. It was all detailed, prepped, and with a tank full of gas. We test drove the car and Lisa went over the features and answered all our questions. After that, we went back to her office to finalize everything with the finance department. Raj took care of us from there with the paperwork and other options we can add. He (nor Lisa) did NOT pressure us to get the options. He presented and explained the risks, benefits and costs. Also we did NOT get the “revolving door” game with “let me check with the manager or VP” about this and that and they try to pressure you to add this option. Nope – none of that! We just dealt with Lisa in sales and Raj in finance. In the end, we were very satisfied with our buying experience and speed of the transaction. We were in and out of the dealer in about 2 hours – and that includes the test drive! This was definitely nice car buying experience for us. We highly recommend Toyota Palo Alto and their wonderful staff. More

We have owned many cars but this was our best experienced We have owned many cars but this was our best experienced ever dealing with Andrew! He did not mess around. We told him what we wanted for our daug We have owned many cars but this was our best experienced ever dealing with Andrew! He did not mess around. We told him what we wanted for our daughter and our budget and he totally worked with us to get the best deal! He never tried to talk us into anything but explained certain options that we might want to consider and why. If we opted for something we got a fantastic deal! My husband was actually out of town and I did this all on my own which can be pretty scary, Andrew was there coaching me all the way!! The car was a surprise for my daughter, she was away at a school trip when all this took place, Andrew new our whole surprise plan, and he even went to the extent of buying a huge red bow to put on the hood of the car when my daughter saw it for the first time!! I would definatly recommend this dealer to anyone but most important...you have to ask for Andrew Lim!!! He is the Bomb!!! I wish all my past experiences with buying a new car could of been like the one I had with Andrew!! Sincerely, Sue Panelli More

I have purchased Lexus for the last few cars- and had excellent experiences. I was cautious looking into a Camry- but it was the exact right car- mileage, looks, safety. I found Andrew Lim on line and excellent experiences. I was cautious looking into a Camry- but it was the exact right car- mileage, looks, safety. I found Andrew Lim on line and we started a conversation. The complete process was exactly like buying a lexus. Andrew was professional and was really interested in making sure I got the right car for my circumstance. A very enjoyable experience. I can highly recommend Andrew Lim for anyone interested in finding enjoyment in buying a car. Thanks for making it a memorable experience. Bill More

I just recently purchased a '12 Prius V (wagon) from Andrew Lim. He is an honest, respectful and straight shooting salesman. He was very knowledgeable about the products and bent over backwards to make Andrew Lim. He is an honest, respectful and straight shooting salesman. He was very knowledgeable about the products and bent over backwards to make sure I was getting what was best for me and what I wanted. And a great price too! Thanks Andrew and thanks Magnussen Toyota, I love my Prius V. More

I purchased a 2012 Prius from Angel Rincon and was pleasantly surprised by the low pressure and very reasonable price negotiation. My initial quote was higher than what a friend recently paid for an i pleasantly surprised by the low pressure and very reasonable price negotiation. My initial quote was higher than what a friend recently paid for an identical vehicle and Angel was very effective in presenting a new offer that met my target price. Test drive, price negotiation and paper work took about an hour and I picked up the vehicle later the same day. In my case I did not give "Great" rating for dealership Customer Service and Friendliness due to somewhat sedated customer desk/information staff. I'd give "Great" rating to Angel's customer service and friendliness. I highly recommend Angel. More

Ferdinand was very nice and honest while dealing with us, we are very happy with our purchase and definitely recommend him to other buyers. You won't retreat because he makes the best effort to sell you what we are very happy with our purchase and definitely recommend him to other buyers. You won't retreat because he makes the best effort to sell you what you want to buy. More

I sent my car to do the 15K service on Thursday. The lady who serviced me called me in the afternoon asking if I am willing to pay more for some filters which are expensive as far as I know. I told her not t who serviced me called me in the afternoon asking if I am willing to pay more for some filters which are expensive as far as I know. I told her not to do it, since I was told it was farely easy to do it myself. Then Sunday I found that my 1.5 year new prius was leaking oil for the first time. :( It smeared my garage a lot, and keep leaking. I went to their store but found that they were closed sunday, and nobody takes care of anything. I had to come back Monday, and they say they need check it, and I need wait. The waiting time has been more than 10 minutes, I am still waiting, and I see my car is right there, nobody come to try to help yet .... I am disappointed with such service. I think I won't come here again. More