Magnussen's Toyota of Palo Alto

120K service Took my Camry Hybrid in for my 120K service on Monday and everything went well. Alex Ramirez was my service adviser and he's very thorough in explain Took my Camry Hybrid in for my 120K service on Monday and everything went well. Alex Ramirez was my service adviser and he's very thorough in explaining about the service performed and also reminded me of a recall on my car. We got that taken care of as well. Car was ready around the time promised. Overall, a very pleasant experience. More

150k service Poor Tony, the mechanic who was working on my cat called in sick with a severe migraine. Tony was so embarrassed in having to tell me that the car wo Poor Tony, the mechanic who was working on my cat called in sick with a severe migraine. Tony was so embarrassed in having to tell me that the car would be a day late. But what the heck, we can not predict an illness. Car was ready as promised by Tony albeit a day late, Mt car likes Magnussen Toyota having been serviced there for the past 20 years! More

Cheerful, competent service! Danny Boyd was a pleasure to work with arranging a 45,000 mile service for our Prius. He was clear, thorough and competent, as was his phone call whe Danny Boyd was a pleasure to work with arranging a 45,000 mile service for our Prius. He was clear, thorough and competent, as was his phone call when wear and tear warranted extra parts. The car was ready early, and every detail attended to (including securing of the floor mats). Overall, we're very pleased with Danny and the work of the service department. More

Tundra service Alex Ramirez helped me get my Tundra fully operational again (after a rat infestation!). The cost was reasonable and they honored the 20% discount fr Alex Ramirez helped me get my Tundra fully operational again (after a rat infestation!). The cost was reasonable and they honored the 20% discount from their web site, so I was quite pleased. Alex was incredibly responsive, both by phone and email. He even showed me pictures on his iPhone of the damage underneath the intake manifold. My only complaint was that they didn't wash the exterior as some dealerships do after a major service. More

The best Toyota Service Center. Brian North is very professional. They were so busy that day, he called me up to say there will be delays which really helped schedule my time accordi Brian North is very professional. They were so busy that day, he called me up to say there will be delays which really helped schedule my time accordingly. More

Quick, efficient and friendly service I went in to Magnussen Toyota for my 10,000 mile maintenance and went in worried I was going to be spending most of my morning waiting for my car in t I went in to Magnussen Toyota for my 10,000 mile maintenance and went in worried I was going to be spending most of my morning waiting for my car in the lobby. However, my car was ready in less than an hour and my advisor, Octavio Rubio, took the time to carefully explain the maintenance service and any findings. He was very professional and courteous which made the whole experience a lot more pleasant than it usually has been in other dealerships. More

Excellent On Time Service Alex Ramirez, our service advisor, is very professional and treated me with the utmost respect as a client. I will be taking our Venza back to the Alex Ramirez, our service advisor, is very professional and treated me with the utmost respect as a client. I will be taking our Venza back to the dealer (and make sure I secure Alex as the service advisor) for service when ever the need arises.e More

BEWARE DISHONEST MANAGEMENT Very dishonest management, total lack of integrity. I had a written agreed upon deal; I was then called and told the price would now be higher. Reluct Very dishonest management, total lack of integrity. I had a written agreed upon deal; I was then called and told the price would now be higher. Reluctantly I agreed to the new price and offered a credit card to hold the truck until I could come down the next day. They then sold the truck and didn't even tell me. Basically they just used me to raise the price past sticker for another person. Sleezy people, horrible experience. Find an honest dealership. More

the only place I take my car for service The dealership has friendly service, great customer relations. I receive email updates when my car is due for service, and a thank you after my visit. The dealership has friendly service, great customer relations. I receive email updates when my car is due for service, and a thank you after my visit. Magnussen's is the only place I take my car for service. More

Dich Tran is a great sales guy I bought a Prius from this dealership 7 years ago from Dich Tran, and went back there when it was time to buy another Prius. Getting the exact specs w I bought a Prius from this dealership 7 years ago from Dich Tran, and went back there when it was time to buy another Prius. Getting the exact specs we wanted was tough but they persisted and found a car for us at another dealership and had it brought in. I have had my 2007 Prius (now being driven by my son) serviced here, they are always super helpful. More