Magnussen's Toyota of Palo Alto

Excellent service department!! This is my secon Camry Hybrid from Magnussen & I have had all my service done there. The team is excellent. In particular, Daniel Boyd has been most This is my secon Camry Hybrid from Magnussen & I have had all my service done there. The team is excellent. In particular, Daniel Boyd has been most helpful in getting a loud noise when I turned corners or went in/out of driveways. It sounded like it was coming from the trunk but turned out to be in the moonroof assembly. He researched technical bulletins to find it was a known problem & had it resolved. He is knowledgable & very courteous with a strong customer focus! More

purchased a new Prius I have owned a 2001 Prius for the last 14 years and with 250,000 miles I am sold on Toyota. Needing a new car, Robert Portillo at Magnussen's of Palo I have owned a 2001 Prius for the last 14 years and with 250,000 miles I am sold on Toyota. Needing a new car, Robert Portillo at Magnussen's of Palo Alto, was thorough and a helpful salesperson with the patience to help me find my new Prius. I am extremely satisfied with his professional expertise. I also feel good driving my brand new car. More

Outstanding, Attentive, Professional, Efficient!!!!!! We have been customers of Magnussen's Toyota Service Department since 2011. Our Service Rep is Dennis McConnell. Without exception and consistently, D We have been customers of Magnussen's Toyota Service Department since 2011. Our Service Rep is Dennis McConnell. Without exception and consistently, Dennis has demonstrated professionalism, courtesy, efficiency, customer care/concern for customer and a friendly, warm attitude and demeanor every time he has assisted us. All staff we have come in contact with have been extremely helpful, attentive and courteous.It is a refreshing and reassuring relationship that has earned our respect for Dennis and Magnussen. We recommend both without hesitation. Jim More

Rubio Octavio was very pleasant & professional manner I kind ghT Rubio was very thorough & followed my maintenance thru from start to finish. It was a pleasant experience fr the time I drove up to the se I kind ghT Rubio was very thorough & followed my maintenance thru from start to finish. It was a pleasant experience fr the time I drove up to the service dept. Since I waited for my car to be finished the customer lounge was clean & might add I enjoyed a couple of cookies & the availabity of cool drinks u have added. More

thorough, honest, fair, caring, extremely fast response when Jared Weber is thorough, honest, caring, responded extremely fast when my visiting daughter needed new brakes urgently! I have worked with Jared for Jared Weber is thorough, honest, caring, responded extremely fast when my visiting daughter needed new brakes urgently! I have worked with Jared for 5+ years-always excellent service. More

good efficient service from Octavio Rubio Octavio helped me figure out the most cost-efficient way to combine service elements for my RAV. He was fast getting my paperwork processed at the sta Octavio helped me figure out the most cost-efficient way to combine service elements for my RAV. He was fast getting my paperwork processed at the start and end of the appointment, and my service was done earlier than I expected. More

Working with Alex Ramirez This review is so simple to write! Alex Ramirez is simply the best--kind --considerate and very helpful. I used to work in Palo Alto and bring my ca This review is so simple to write! Alex Ramirez is simply the best--kind --considerate and very helpful. I used to work in Palo Alto and bring my car over for service but I have retired and could go to Burlingame but bring the car down to Alex.. It is worth the drive! He is so very fair and works with me to get the best service that I can get. More

Great 60K service and recall work I made an appointment and came early but Jared Weber was right out there with me. He figured out which of the recall info was relevant to my car, and I made an appointment and came early but Jared Weber was right out there with me. He figured out which of the recall info was relevant to my car, and then set me up for the 60K service. He signed me up for a free rental car at no cost, and I was on my way. I had forgotten my coupon, but called him and let him know the info on it. He called at 4.30..car ready to go, $70 deduction for coupon. Note from him today to make sure all was ok...He was so polite and helpful. I have always found the staff at Magnussens wonderful. having the Hertz rentals right there in the dealership was great Simone Underwood was so efficient and helpful. 5 stars + for this visit More

Best deal ever I got my first car a Toyota Corolla 2015, on this dealer since I arrived there they take their time to look a car exactly as your needs, without bad f I got my first car a Toyota Corolla 2015, on this dealer since I arrived there they take their time to look a car exactly as your needs, without bad faces they don't waist your time, but definitely if you get a car here look for Farhad Rad a very nice person, patient and he cares about you and the right car for you, I recommend him. More

Routine maintenance Randall Ricalde was in charge when I brought int in my 2007 Prius for its 65,000 mile checkup. I was glad to get at 10:20 AM appointment so as not to Randall Ricalde was in charge when I brought int in my 2007 Prius for its 65,000 mile checkup. I was glad to get at 10:20 AM appointment so as not to miss an early morning commitment. The car was ready about 1:30; I had two concerns, which Randall made sure were attended to; he even mentioned a similar noise that the AC on his own Prius was making and reassured me it was nothing to worry about. Unlike many dealerships, this one doesn't pressure its customers into making unnecessary repairs. More