Magnussen's Toyota of Palo Alto

Tony Aguirre Tony was very helpful. Toyota (not the dealership) continued to mistakenly record that I had purchased the car on December 2, 2013, when the dealer Tony was very helpful. Toyota (not the dealership) continued to mistakenly record that I had purchased the car on December 2, 2013, when the dealership records and my car registration demonstrated that I purchased it on January 12, 2014. This matters relating to my 24 months Toyota free service. Given my schedule for travel etc. Toby was particularly helpful in specifying the service which was best during my v isit earlier this week. He was friendly, efficient, and effective. Thanks Tony! Prof. David B. Montgomery More

Excellent and fast service We recently bought a certified Prius V at this dealership. The buying process itself was smooth and without problems. We brought the car in for servic We recently bought a certified Prius V at this dealership. The buying process itself was smooth and without problems. We brought the car in for service twice already (one time because of some kind of squeaking noise and the second time for a scheduled 45.000 miles service). Both times, Tony Aguirre helped me out. The first time, he could not reproduce the noise but let the mechanics nevertheless check the tires and breakes to make sure everything was alright - that was superb! For the scheduled service, he did not try to sell me unnecessary parts or repairs, it was a quick in and out as promised (as I had a baby with me and was not keen on waiting for hours - after 45 mins, everything was over). Always a pleasure and I already recommended the dealership to a couple of my friends who are looking for cars. More

Excellent, personable service Daniel Boyd provided friendly, competent service when I brought in my hybrid for a recall. It was a 100% satisfying experience. My car was ready whe Daniel Boyd provided friendly, competent service when I brought in my hybrid for a recall. It was a 100% satisfying experience. My car was ready when promised, everyone I spoke to was friendly and helpful. More

Always great! I have found Magnussen Toyota's work to always be excellent and the staff is always helpful. I have been very happy with the advice I have had from t I have found Magnussen Toyota's work to always be excellent and the staff is always helpful. I have been very happy with the advice I have had from the service managers and particularly Jared Weber who almost always handles my car. More

"Great Service" I scheduled an appointment with the local toyota dealership near my home, during the introduction with my service gent, (Octavio Rubio) as he read me I scheduled an appointment with the local toyota dealership near my home, during the introduction with my service gent, (Octavio Rubio) as he read me the details in regards the service as well as the waiting time. I also asked sever questions unrelated to my schedule service though he was prompt to direct me to the right personnel and he also went out of his way once my vehicle was done. He stayed several minutes after he actually clocked out to explained several of my concerns with my toyota truck... I wasn't aware that he was off the clock until one of his coworkers said as hes was walking by 'you're still here?!) I then realize his time, he should have been driving home, but instead he stayed with me to explain my concern. I work in the education field for Stratford schools and we highly focus in customer service, which is the number one priority. I highly recommend Octavio, he will function on any field, be it customer service or social environment. Albert from Palo Alto More

Great visit as always! every time I come here I get great customer service with a smile , this is my go to dealership when servicing my car! You will never be disappointed w every time I come here I get great customer service with a smile , this is my go to dealership when servicing my car! You will never be disappointed when bringing your car here. More

Dependable Service I have used Magnussen's service department for many years and have always been satisfied with the results. My current Service Advisor is Jared Weber, I have used Magnussen's service department for many years and have always been satisfied with the results. My current Service Advisor is Jared Weber, and he is very helpful. More

Very responsive solution to a problem I was faced with a potentially difficult situation with my Prius -- I got to work early in the morning and my dashboard was blank and the car wouldn't I was faced with a potentially difficult situation with my Prius -- I got to work early in the morning and my dashboard was blank and the car wouldn't turn off. I immediately drove to the dealer and was helped by Tony Aguirre. He quickly diagnosed the problem and said it would be covered in full (on an 8 year old car!). They provided a loaner car for free. The whole experience was as painless as it possibly could have been. More

Reliable Service Just had my Prius in for it's 100,000 mile check. Jared Webber handled my service, and was friendly and efficient. He was able to take care of a fol Just had my Prius in for it's 100,000 mile check. Jared Webber handled my service, and was friendly and efficient. He was able to take care of a follow up issue over the phone, so I didn't have to go back in again. More

Custome Service Thank you for your excellent customer service and user friendly environment in the process of purchasing the car we now have as well as the quick firs Thank you for your excellent customer service and user friendly environment in the process of purchasing the car we now have as well as the quick first response to solve the tire problem that was not of your fault we appreciate all your help and look forward to future purchase for our next car. More