Magnussen's Toyota of Palo Alto

Excellent customer Service Decided to do our 6 month service in Palo Alto instead of Milpitas where we originally picked up the car. Jared Weber dealt with us very professionall Decided to do our 6 month service in Palo Alto instead of Milpitas where we originally picked up the car. Jared Weber dealt with us very professionally and made sure we were well taken off. More

a friend in the car service business Have owned Toyotas all my adult life and have gone to Magnussen's and Toyota of Palo Alto for decades and have always been served well. My cars have k Have owned Toyotas all my adult life and have gone to Magnussen's and Toyota of Palo Alto for decades and have always been served well. My cars have kept going far longer than I anticipated they would. My current Corolla S is 15 years old and going strong. My service agent keeps track of what my car needs and is careful, kind, and supportive. More

Dennis was great; overall service department difficult Starting 3 months ago I tried to make a service appointment at Toyota PA and was unable to tell if they did a simple smog check--even though the CA st Starting 3 months ago I tried to make a service appointment at Toyota PA and was unable to tell if they did a simple smog check--even though the CA state site says they do. I called to make an appointment for Prius smog check and got 2 calls back with neither caller knowing whether they could schedule this. I then got multiple calls from someplace in the system (not PA) wondering if the dealership had gotten back to me with an answer and they never did. I finally booked my smog check elsewhere as the due date was impending. While the simple oil and safety check was done at this servicing; I would have preferred to get it all done at once. In addition it appears that coupons are ignored unless carried in and no one seems to know about the special coupons that are sent to the customers. I made the appointment because of the April special but this seemed to be ignored. While the specific service representative was fine and did his job, online questions don't work and required 2 trips. I guess I might have gone to another oil and service station and gotten it all done at once. More

Friendly and efficient Jared Weber was very helpful. Work was done very quickly, rides were offered. All great. Cashier was helpful. Grateful for the service so close to ho Jared Weber was very helpful. Work was done very quickly, rides were offered. All great. Cashier was helpful. Grateful for the service so close to home. More

usual fine service (for years) I request Jared as service mgr each time if available. Friendly, patient, answers questions. Thoroughness very important - in past noticed one or mo I request Jared as service mgr each time if available. Friendly, patient, answers questions. Thoroughness very important - in past noticed one or more safety-related items at check-in time which I had not noticed. (And selects best deal among coupons I receive in email.) More

Randall R. Rocks! Exceptional service and vehicle inspection on my Camry Hybrid. Very good communication at Magnussen's in Palo Alto and he provided detailed info on ho Exceptional service and vehicle inspection on my Camry Hybrid. Very good communication at Magnussen's in Palo Alto and he provided detailed info on how to keep my car running smoothly. More

Excellent Service I followed Kevin Gaddis, Service Mgr. to Magnussens, from Piercey Toyota, (where I had always also received very good service.) and the service has I followed Kevin Gaddis, Service Mgr. to Magnussens, from Piercey Toyota, (where I had always also received very good service.) and the service has been outstanding, Randall Ricalde was my service agent, and he did an excellent job when I had my car serviced. Then a week later I was involved in a car accident, And I cannot say enough for the support and service I was given. I found after my car was fixed that it needed realignment, and they fitted me in on a friday!! And now my car is running beautifully. I know that I am in the hands of a very honest person, often women get taken for a ride. I do not feel that would ever happen here. And Kevin is there overseeing everything is okay. Cannot say enough for these two people. More

Randall Ricalde I have always received great service at Magnussen's. This time was no exception. Randall made sure that I had a rental car and my own car was ready I have always received great service at Magnussen's. This time was no exception. Randall made sure that I had a rental car and my own car was ready in record time. Excellent. More

One year service Efficient service. Amir Shah was friendly and very customer service oriented. Appreciate his attention to details. Found the waiting lounge to be a Efficient service. Amir Shah was friendly and very customer service oriented. Appreciate his attention to details. Found the waiting lounge to be a nice place to either watch TV or do work on my IPad. More

Prompt and Friendly Service My first service on my 6+ month old Prius V was handled by Service Advisor JARED WEBER. He was very helpful in leading me through the ropes of having My first service on my 6+ month old Prius V was handled by Service Advisor JARED WEBER. He was very helpful in leading me through the ropes of having my car serviced by Magnussen's Toyota for the first time. He courteously welcomed me, was very thorough, and the service was performed in a very timely manner. I would enjoy continuing with this service advisor and I hope you continue to hire such capable employees. Kitti Salera More