Magnussen's Toyota of Palo Alto

Disappointing Experience. I test drove a used Prius on Monday. Called back about it on Tuesday. Spoke to Dave Cepeda on Wed. Was sold the car over the phone and told I could pi I test drove a used Prius on Monday. Called back about it on Tuesday. Spoke to Dave Cepeda on Wed. Was sold the car over the phone and told I could pick it up Friday. I arrived via public transportation with a cashier's check for the full amount given by Dave Cepeda over the phone. While on my way there I received an e-mail confirming my appt. to pick up my car. The perfect used car isn't easy to come by and I felt I had found just the right car for me. And then the unbelievable happened; I was told that my car had been sold. And worse yet it had been sold 2 days before. How could they sell my car? I was and still am in shock over this mistake. But the additional insult to injury was to continue for weeks to come. The manager wouldn't shake my hand or come from behind his desk. There was no attempt to correct the matter and I was told that I was at fault. Several employees were witness to the entire incident and not one took a professional stance but instead I was berated by their manager and the salesman who had originally shown me the car and who emailed me just moments before I arrived. His email said he was looking forward to my arrival to pick up the car but within moments I was treated as a pariah and all they were willing to do was call an Uber to pick me up and send me on my way. I was stunned. No phone call from them, no attempt to retain my business. Nothing. I contacted Toyota corporate they assured me that I would receive a call from Magnussen's management team. Days past. Nothing still. More than a week later I received a call from Steve Paladino. I assumed I was speaking to someone with authority and professionalism. He said he had a similar car on the lot and asked if I would like to see it. Of course I was interested. He offered to send pics.. I received nothing. The next day he calls and said the car had been sold and that's why he didn't send any pics.. At that point my feeling was that he just wanted me to go away because he followed with "maybe we can get you a great deal on a new car instead". Complete disregard for what I was looking for and still not acknowledging their errors; their many errors. I cashed out the cashier's check, found a great car for less ($3k less) at a local, independent dealer and won't be returning to a dealership in any way associated with Magnusson. With sincere disappointment, John Walker More

No problems Wanted to try leasing new RAV4. This was the first time for me leasing a car. Said Abbas helped me very much with all my questions and concerns and al Wanted to try leasing new RAV4. This was the first time for me leasing a car. Said Abbas helped me very much with all my questions and concerns and also found me a color I wanted. Everything went smooth and I felt aware of every leasing detail. Excellent experience! More

Dave Cepeda—fantastic service and deal My lease was ending and I wanted to either buy the RAV4 off the lease or get into a used hybrid. Dave Cepeda took me through all of my options and hel My lease was ending and I wanted to either buy the RAV4 off the lease or get into a used hybrid. Dave Cepeda took me through all of my options and helped me to make the best decision for my budget. He called to check on me afterwards and helped me to follow up on a Due Bill that was taking longer than expected. Thanks, Dave! I’ll be back to work with you again on the next car! More

Outstanding customer service I leased a new Toyota 4Runner from this dealership and from beginning to completion the customer service was outstanding. Robert Portillo was exceptio I leased a new Toyota 4Runner from this dealership and from beginning to completion the customer service was outstanding. Robert Portillo was exceptional in all regards and deserves special commendation. More

Excellent Service at Magnussen's Toyota oof Palo Alto I have been a customer of Toyota of Palo Alto since a co-worker recommended the Dealership to me back in 2004. I have since purchased 3 new Toyota I have been a customer of Toyota of Palo Alto since a co-worker recommended the Dealership to me back in 2004. I have since purchased 3 new Toyota vehicles from them. I worked with 3 different Sales Reps and my experience with each of them has been superb, especially, my recent buying experience with Said Abbas. I hope he will still be at the Dealership when I am ready to purchase my next new car More

Excellent car buying experience with Stephen Paladino. I have bought many cars and dealt with many car salesman in the past but Steve Paladino made our recent Prius Prime car buying smooth and efficient. H I have bought many cars and dealt with many car salesman in the past but Steve Paladino made our recent Prius Prime car buying smooth and efficient. He was better than a Lexus salesman. He was honest with pricing, very patient with all our questions and made our overall experience of car buying wonderful. I strongly recommend Steve if you are buying from Toyota Palo Alto. More

Great Experience Buying New Camry! My husband and I bought a brand new 2018 Camry from Stephen Paladino at Magnussen Toyota in Palo Alto. He processed our purchase very efficiently and My husband and I bought a brand new 2018 Camry from Stephen Paladino at Magnussen Toyota in Palo Alto. He processed our purchase very efficiently and did not waste any of our time! He was patient with us and answered all our questions and showed us how to work all the new features of our awesome car! He even took the time to help us download and set up our Entune system. He had us program in our top four phone numbers we call most often. Steve Paladino was easy to communicate with. I strongly recommend you buy your next car from Magnussen's Toyota of Palo Alto and from Stephen Paladino. The Camry works great and the buying experience was also great! Thank you again, Steve! Sincerely, Carol and Todd More

Tony Aguirre, top service person. Tony Aguirre has managed the service of my vehicles for over 20 years. My husband passed away a year ago. I took his Rav 4 in for Tony to service. Th Tony Aguirre has managed the service of my vehicles for over 20 years. My husband passed away a year ago. I took his Rav 4 in for Tony to service. There were lot's of things wrong with it. I stressed the importance of keeping the vehicle running. Tony and his service team checked it out thoroughly and gave me a quote. I was impressed by how much Tony took care to call me with updates. It seems that he understood the sentimental value. When I went to get the car, he personally came to see how things were going. The car runs great. While I know it will not last forever, I get to keep it a bit longer. I sold my 17 year old car Forerunner and upgraded to a Lexus. I look forward to many more years with Toyota! That is due in part to the fact that my husband and I have worked with Tony. He also services my brother's truck, a second purchase for my brother. Keep up the good work Tony. Thank you Thomas for taking care of my husband's truck. More

Excellent and fast service This Magnussen dealer has taken care of our 2008 Prius, 2005 Toyota Camry which we bought in 2012.and our Prius V 2015.. We are very satisfied with t This Magnussen dealer has taken care of our 2008 Prius, 2005 Toyota Camry which we bought in 2012.and our Prius V 2015.. We are very satisfied with the service. Randall Ricalde is efficient and had my car serviced earlier than expected.. Thank you! More

Eighteen Years of Good Service My 2001 Corolla, purchased in November 2000, has never been serviced anywhere other than at Magnussen's Toyota of Palo Alto. I have always had confide My 2001 Corolla, purchased in November 2000, has never been serviced anywhere other than at Magnussen's Toyota of Palo Alto. I have always had confidence in the Service Representatives, that they wouldn't recommend anything not actually needed for my vehicle. This time, Octavio Rubio stayed in touch with me during the time my vehicle was in the shop, and seemed honest when he suggested some additional work be done, over and above the 100,000 mile service. I'm glad I believed him, as the car runs better today than it had for quite awhile! I'll stick with Magnussen's service as long as I own this car, or any other Toyota. More