Magnussen's Toyota of Palo Alto

Worst Experience at a Dealership, Ever! I went there to get a hole in my tire plugged and they charged me$128.65. That is the cost of a brand new tire. I had to pay for this absurd amount im I went there to get a hole in my tire plugged and they charged me$128.65. That is the cost of a brand new tire. I had to pay for this absurd amount immediately, because I was in a hurry to get somewhere, but later called the dealership & they gave me the General Manager, Shelly. I asked her why it costed so much to plug a tire, and she said she was going to speak with Octavio, my service advisor, to get more details and then call me back. She called me back and told me that Octavio charged me a diagnosis fee of $60 - which I thought was preposterous, because not only did I tell him there was a nail in my front driver's side tire, but the spare was currently on and I showed him a photo of the nail in my tire AND HE WROTE IT DOWN IN MY WORK ORDER. So he clearly lied to his own boss. So Shelly then said she would go ahead and refunded me the $60 diagnosis fee. So now my bill is $55.85. Fast forward 5 months and I never received my $60 refund for the diagnosis fee. So I called Shelly and asked her why I never received it and she said "The business office was not able to find where the check was issued". So she "reissued" it. I got the check in the mail a few days later and it was for $50. She had signed the check in person. Why would she sign it, if it was for the wrong amount? I was so upset, that I called her boss, (the owner - Sandra) with hopes of expressing my horrible experience with Shelly. Sandra told me she doesn't take these types of calls (complaints) so I asked her for the contact info of who does. She said that Shelly does.. I asked Sandra to confirm that she is the owner and she said yes, so that makes her Shelly's boss. Sandra ended up (uncomfortably) taking my call and she was extremely defensive. I told her the story and she said: "What do you want from me? A full refund?" and I replied "It's not about the money, it's about the experience". Then, she told me she would talk to Shelly. I then emailed Shelly accepting the full refund from Sandra and Shelly wrote back saying "I contacted Sandra and she confirmed she made no such offer". I called Sandra again and she accused me of lying and hung up on me. More

By far the best and smoothest buying experience I've ever had. I bought a 2020 corolla hatchback and throughout the whole process I did not feel pressured and best of all I did not leave the dealership emoti had. I bought a 2020 corolla hatchback and throughout the whole process I did not feel pressured and best of all I did not leave the dealership emotionally drained. Steve was super easy going and helpful! More

Very happy with my purchase today of a camry hybrid at palo alto Toyota. Very kind and helpful when explaining the information with the camry. Thanks palo alto Toyota. Very kind and helpful when explaining the information with the camry. Thanks More

Mileage Service Easy to arrange an appointment on a Saturday. Courteous and helpful staff. Took longer than expected, but was informed ahead of time that they were ru Easy to arrange an appointment on a Saturday. Courteous and helpful staff. Took longer than expected, but was informed ahead of time that they were running behind and it was a late morning appointment on a Saturday. More

I brought my car for mileage service and Randall Ricalde was the person who took a very good care of it. There are several years since I started to bring my car for service at magussen’s Toyota and I’m very was the person who took a very good care of it. There are several years since I started to bring my car for service at magussen’s Toyota and I’m very happy with the service I had gotten all the time, employees are very kind and friendly. And the most important thing, when I drive my car, I do it with the confidence that it’s care has been in good hands with Magbussen’s Toyota of Palo Alto. More

Warranty maintainence & oil change As always, this Toyota Service Center was easy to arrange an appointment with, efficient at taking our van in and prompt (ahead of schedule) at phonin As always, this Toyota Service Center was easy to arrange an appointment with, efficient at taking our van in and prompt (ahead of schedule) at phoning us when the work was completed. Can't ask for much more. More

Great experience and very flexible even with my credit history situation (very limited history record as I lived a board for some time). Would recommend this dealer shop and sales team!!! history situation (very limited history record as I lived a board for some time). Would recommend this dealer shop and sales team!!! More

I’ve been going to Magnussen’s Toyota for service and maintenance for years now and even though I’ve had good and bad experiences with them in terms of customer service, overall, the repair and maintenan maintenance for years now and even though I’ve had good and bad experiences with them in terms of customer service, overall, the repair and maintenance work that they do is always solid. My car’s hitting 13 years now and still runs smooth. Alex Ramirez is also a great service advisor if you want transparency and someone trustworthy and honest that won’t try and pressure you to add on service or repairs that you don’t need. More

Services good friendship, Octavio explain very details for me to understand the services for keep my car safety. He is very helpful and good service. Thank you good friendship, Octavio explain very details for me to understand the services for keep my car safety. He is very helpful and good service. Thank you More

Service of 2005 Toyota Prius on 12/6/19 Very nice service of my 2005 Toyota Prius. Octavio was very helpful and got my spare key fixed as well as seeing to it that my car was taken care of. Very nice service of my 2005 Toyota Prius. Octavio was very helpful and got my spare key fixed as well as seeing to it that my car was taken care of. More