Magnussen's Toyota of Palo Alto

Disappointing Customer Experience at Toyota Palo Alto Sharing my experience below: Try to avoid this dealer for service. If there is no other option, don't expect even basic things. That way, you Alto Sharing my experience below: Try to avoid this dealer for service. If there is no other option, don't expect even basic things. That way, your expectations will be better. Do not fall for their promises of Uber service, timely updates, etc. I have been a loyal customer since 2017. I have always trusted the team's training and expertise, which is why I have not specifically requested to work with a particular advisor in Toyota Palo Alto. However, my faith in the quality of service provided by Toyota Palo Alto was shaken on March 19th due to multiple issues I encountered with my advisor. Additionally, the same feedback shared with his supervisor or GM has not even been responded to after waiting for 2 weeks. Here are the key incidents that led to my dissatisfaction: 1. Lack of Proactive Communication: I was promised a call when my car would be ready by 5 PM, yet I had to make multiple calls after 5:30 PM to get an update. Shouldn't the advisor be responsible for providing timely status updates? 2. Delayed Payment Process: Despite being informed that I could pay over the phone, I had to wait for 10 minutes to finalize the payment. 3. Miscommunication Regarding Uber Ride: I requested an Uber for 7 PM due to a meeting, but the advisor mistakenly booked it for 6 PM, causing inconvenience. Later, the advisor said he rebooked it for 7 PM. 4. Uber Ride Cancellation: At 6:57 PM, my Uber driver canceled the ride, and upon contacting Toyota Offsite, I was informed that Uber services are not provided after 6 PM, contradicting the information given by the advisor. So, I ended up coming at my own expense. 5. Lack of Service Sticker: Upon picking up my car, I noticed that there was no service sticker on the driver's front window indicating the next service due date and mileage. 6. False Statements and Denial of Mistakes: Despite reaching out to the advisor on the 20th, I received misleading information and excuses. He promised to send a survey link during our call but later sent me a message with a manager's number instead. Furthermore, he made incorrect claims about the Uber ride cancellations and displayed a lack of awareness regarding the service sticker location. I am deeply disappointed that such basic aspects of service were overlooked, and I am concerned about the integrity of the information provided by their team. My request urges you to address these issues promptly to maintain the credibility of your business and regain the trust of customers like myself. The supervisor and GM have not even responded to all the valid emails I sent. More

I contacted this dealer for a new sienna. Hameed (Sales person) let me know that there is a mark-up on the vehicle. I then stated that I am no longer interested and Hameed said: "Without mark Hameed (Sales person) let me know that there is a mark-up on the vehicle. I then stated that I am no longer interested and Hameed said: "Without markup is a fake promise if anyone make it". I stated that's not true I got my GR86 from another dealer for MSRP and that car was in lower supply than the Sienna. With Toyota at record-breaking production numbers, mark-ups based on low supply are not okay. More

Considerate and Courteous are the words that I would describe the team at Magnussen. The greatest thing about this dealership is that it is a "no-frills" type place of business aimed at providing great describe the team at Magnussen. The greatest thing about this dealership is that it is a "no-frills" type place of business aimed at providing great service to customers. I spent weeks scouring the internet to be able to test drive a Grand Highlander only to be told that I would need to get in a cue or require a deposit by other dealerships. I had visited 5 different dealerships over the holiday break and ran across a number of apathetic sales reps and even a downright sleazy one. I found out that Magnussen's was close to work and got in touch with Aidan who was helpful with keeping me up to speed on their inventory along with making it happen. I met Jacob a few days later and he was able to help me decide between the Sienna and Grand Highlander. Jacob also helped me lock down a trim and discussed all the features including subscription services. I was glad to have took the time to visit because there was no pushiness or rush to make a decision. When the opportunity arose, they were able to get the right car on the lot for me and Raj did his best to get me the car at a number that was amicable. Getting me to the point of purchase was a team effort and they work well together and for the customer. I hope to come back in the future. More

I love that I have Alex Ramirez as my service advisor. The service department is the reason why I continue to buy my cars from Magnussen Toyota in Palo Alto! The service department is the reason why I continue to buy my cars from Magnussen Toyota in Palo Alto! More

I searched online for Toyota dealerships of up to 500 miles for a new Camry Hybrid and by far, Toyota of Palo Alto had the best price, well below MSRP, compared to other dealers. After trading a few emai miles for a new Camry Hybrid and by far, Toyota of Palo Alto had the best price, well below MSRP, compared to other dealers. After trading a few emails with their internet service manager, Said Abbas, to confirm the car's details and price, my husband and I drove to Magnussen's to test drive the car and then purchased it. Said was helpful and pleasant. The finance manager was thorough in the documentation. There was no pressure to purchase or for add-ons. The experience was straightforward. Highly recommend. More

Jacob was knowledgeable, patient and didn't exert any pressure. When I came back the next day with some questions he he gave me as much time as I needed to answer my questions pressure. When I came back the next day with some questions he he gave me as much time as I needed to answer my questions More

Though not the closest dealership, we have been using Magnussen's Toyota of Palo Alto for a couple of decades for five new car purchases and all the maintenance services associated with these cars. No ma Magnussen's Toyota of Palo Alto for a couple of decades for five new car purchases and all the maintenance services associated with these cars. No matter how busy they are, their service always displays a customer first attitude. More

Left the car with an electrical issue, low battery. Declined 5K mile checkup so got a laundry list of items like brake check, broken windshield (as if I didn't know) and no diagnosis made of the electr Declined 5K mile checkup so got a laundry list of items like brake check, broken windshield (as if I didn't know) and no diagnosis made of the electrical issue. More

Not often does one drive 250 miles just to buy a new car. For several months, I had been looking for a new Toyota Camry with specific options. After periodically checking inventories and calling dealers fro For several months, I had been looking for a new Toyota Camry with specific options. After periodically checking inventories and calling dealers from Los Angeles to San Diego with no luck, I decided to expand my search. Another month passed until I received a call from Magnussen's Toyota of Palo Alto informing me they had a 2024 Camry exactly as I wanted. In the meantime, I had read various Toyota dealer reviews and remembered positive remarks about the dealership. Even though in the past I've had some negative experiences with dealerships, I decided anyway to drive to Palo Alto and talk with them. It was like a breath of fresh air. There was none of the typical control issues openly displayed at most dealerships. The atmosphere was completely the opposite. Instead, everyone there was gracious and inviting, including the general manager, who introduced herself and welcomed us to Palo Alto. The competent staff is sincerely friendly and go out of their way to please. My sales consultant, Socrates, was absolutely stellar....very professional, courteous, and could not have been any nicer to work with. It was a surprisingly positive experience because the dealership exemplified the epitome of great customer service. It is always a pleasure to embrace such a refreshing change. More

My advisor Minh took care of my service request. He was polite, courteous, and took the time to explain exactly what my car needed. He also allowed me to look at his monitor so I could see a step by He was polite, courteous, and took the time to explain exactly what my car needed. He also allowed me to look at his monitor so I could see a step by step breakdown of everything that needed to be performed on my car that day, along with an attached price for each service. Never did I feel rushed or pushed into purchasing something. I really appreciate his professionalism and taking the time to hear my requests. Most of my visits to this service department are great, and this particular visit can be placed on the same list. More