Madison Ford

Friendly, Fair, We were on vacation when our car had an issue. The service department was amazing. They got us right in. In the end, we ended up buying a new vehic We were on vacation when our car had an issue. The service department was amazing. They got us right in. In the end, we ended up buying a new vehicle when we were there with Ashley as our sales person. Everyone we encounter on this crazy day was amazing. More

Buying a new car at Eddins Ford is a breeze! We came today to look at four cars. John Rapp was very patient with us and took us on test drives while our Explorer was getting an oil change. By the We came today to look at four cars. John Rapp was very patient with us and took us on test drives while our Explorer was getting an oil change. By the time we were ready to buy a BMW, the Explorer was done, I was able to go home and get plates from a car we are donating, and got back in time to sign the papers. It was great doing business with Eddins Ford and John Rapp is an outstanding addition to the sales team. More

Clear explanations Stand up gentlemen. They will not screw you around, but offer a clean very well organized, professional, and efficient auto mechanics shop at more tha Stand up gentlemen. They will not screw you around, but offer a clean very well organized, professional, and efficient auto mechanics shop at more than reasonable prices. Even if they compare in price you have the peace of mind knowing they will get it done right, and not try to finagle more more out of you. Stand up shop. More

Last-minute State Inspection These folks are THE best in customer service! From scheduling an appointment on the phone, to their greeting upon arrival, genuine communication about These folks are THE best in customer service! From scheduling an appointment on the phone, to their greeting upon arrival, genuine communication about appropriate services, and accommodating last-minute on the last day state inspections ---I will continue to get my vehicle serviced here. Mind you, my dealer is great, but their service department just doesn't have time/makes me feel like I'm imposing. Not these Eddins folks --my oil changes and state inspection matters. I matter to them. In these days of automation, connecting with quality customer service is so valuable. More

The Sales Team at Eddins Ford worked together on our behalf We stopped by Eddins Ford on the last day of their Tent Sale to try a key hoping to win a new car. Well, our key did not fit so we settled on a free We stopped by Eddins Ford on the last day of their Tent Sale to try a key hoping to win a new car. Well, our key did not fit so we settled on a free hot dog and a bottle of cold water -- and were approached by Jason Whetzel who offered to show us a 2014 Pre-Certified Ford Edge. We have owned a 2008 Ford Edge since 2009 and although we did not buy it at Eddins Ford, we have had it and another vehicle (2004 Ford Sport Trac) serviced there over many years. As Jason had only worked at Eddins for a few weeks, the District Manager (Emory Fuller) who was present during the tent sale stepped in to assist him with answering our questions. The owner of the dealership (Greg Fisher) even offered to drive the car to give us assurance the car met our expectations! After some negotiations and making a decision to buy the car, we met with Finance (Georgia Bennett) and completed everything needed to buy this vehicle. That was an expensive "free" hot dog!! More

Amazing service The most caring people work here. They care more about the dollar. I upgraded my fusion and they made the process so easy. Great experience!!!!! The most caring people work here. They care more about the dollar. I upgraded my fusion and they made the process so easy. Great experience!!!!! More

Best car dealership I have ever worked with I have always had top quality work done on each car I've brought in in even non Ford's. They will tell you other faults they find in your car and wha I have always had top quality work done on each car I've brought in in even non Ford's. They will tell you other faults they find in your car and what they will cost but they don't push it on you if you don't want it it's okay. The sales department is just as professional salesman or not pushy and don't constantly call you just a great dealership overall More

What every call salesman should be! Ashley Walker just sold us a new Ford F-150. But before we even walked in the showroom she had talked to us over the phone, bia text, and by email. Sh Ashley Walker just sold us a new Ford F-150. But before we even walked in the showroom she had talked to us over the phone, bia text, and by email. She went beyond the norm to get us everything we needed, including quoring a pric, to help us determine e that this was the truck for us. She was never heavy handed, always polite, cordial, and professional. I would certainly recommend her to my friends. More

Seven Years of Excellent Service We bought our 2010 Taurus at Eddins and they have serviced it ever since. If I call with a concern they always take the time to listen and answer an We bought our 2010 Taurus at Eddins and they have serviced it ever since. If I call with a concern they always take the time to listen and answer any questions. David has changed the battery in the key fob when it became frustrating for us to do it. Always friendly and caring. We also own a 2004 Ranger, and the service has always been excellent on that vehicle as well. More