MacMulkin Chevrolet Cadillac - Service Center

Originally I towed my car to MacMulkin because of an electrical issue. Two days later I saw smoke and smelled rubber coming from the hood near the radiator. I towed my Cadillac back to dealership. Afte electrical issue. Two days later I saw smoke and smelled rubber coming from the hood near the radiator. I towed my Cadillac back to dealership. After one hour. of diagnosis at $98 they stated I need a new water pump at a cost of $500 and new head gasket $3500/$4000 for a total cost over $4K. I towed car to my mechanic who found that the upper rail hose was chaffing against the water pump belt and spraying the water pump and train housing. He replaced the upper hose. Are the mechanics at MacMulkin that incompetent or did they just want to screw a female consumer? There is a big difference between replacing a hose or replacing a water pump. This dealership has screwed me with a misdiagnosis and report of my vehicle! Highly recommend that you DO NOT take your vehicle to MacMulkin Chevrolet. I will ensure to tell all the military folks and personnel I know at Hanscom AFB about the service I received! More

I have 2008 Escalade and went back to Dealer I purchased from with a warrenty complaint on transmission and stated no problem. As that dealer is no longer in business on a recall brought to MacMulkin and from with a warrenty complaint on transmission and stated no problem. As that dealer is no longer in business on a recall brought to MacMulkin and in not only did recall but reprogramed transmission. I am very satisfied and they will be my dealer of choice. More