MacMulkin Chevrolet Cadillac - Service Center

Service visit for an oil change. Schedule appointment for 3pm. Showed up, could not figure out where to go. Finally found service department desk, 2 people working. 1 was a trainee so Noreen had t for 3pm. Showed up, could not figure out where to go. Finally found service department desk, 2 people working. 1 was a trainee so Noreen had to keep helping him instead of me. I guess this is OK. She never explained any paperwork and had me sign indicating I authorized them to do the service. This paperwork didn't even have the price I would pay on it, glad I looked before I signed. The price was $34.95 for an oil change! Pretty high, but I needed one done, so I went through with it. I asked Noreen how long this would take. She replied "about 40 minutes". Well, long time for an oil change for an appointment I was scheduled for. I went to the "customer lounge" at 3:10pm. A room with a TV, and some very uncomfortable chairs. Not what I would consider a lounge. At 3:35, decided to stretch my legs. My car was still in the same place I parked it. Looks like that 40 minute estimate was too short! At 4:25, 1 hour and 15 minutes after I arrived, I streched my legs again. My car was now parked outside the service door, my paperwork and keys sitting on the service associates desk, nobody to be found anywhere. At 4:45pm, I had to hunt down someone so I could get my car keys and pay. Total: 1 Hour 40 minutes for an oil change. Never, never again. Go somewhere else. Not what I would expect from a $34.95 oil change. More

Originally I towed my car to MacMulkin because of an electrical issue. Two days later I saw smoke and smelled rubber coming from the hood near the radiator. I towed my Cadillac back to dealership. Afte electrical issue. Two days later I saw smoke and smelled rubber coming from the hood near the radiator. I towed my Cadillac back to dealership. After one hour. of diagnosis at $98 they stated I need a new water pump at a cost of $500 and new head gasket $3500/$4000 for a total cost over $4K. I towed car to my mechanic who found that the upper rail hose was chaffing against the water pump belt and spraying the water pump and train housing. He replaced the upper hose. Are the mechanics at MacMulkin that incompetent or did they just want to screw a female consumer? There is a big difference between replacing a hose or replacing a water pump. This dealership has screwed me with a misdiagnosis and report of my vehicle! Highly recommend that you DO NOT take your vehicle to MacMulkin Chevrolet. I will ensure to tell all the military folks and personnel I know at Hanscom AFB about the service I received! More

I have 2008 Escalade and went back to Dealer I purchased from with a warrenty complaint on transmission and stated no problem. As that dealer is no longer in business on a recall brought to MacMulkin and from with a warrenty complaint on transmission and stated no problem. As that dealer is no longer in business on a recall brought to MacMulkin and in not only did recall but reprogramed transmission. I am very satisfied and they will be my dealer of choice. More