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MacMulkin Chevrolet Cadillac - Service Center
Nashua, NH
23 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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23 Reviews of MacMulkin Chevrolet Cadillac - Service Center
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January 17, 2020
DO NOT GO HERE FOR CAR REPAIRS!! Customer service is terrible here!!! They seemed overwhelmed with vehicles. They NEVER call to update you on the status of your car. I had to call the Customer service is terrible here!!! They seemed overwhelmed with vehicles. They NEVER call to update you on the status of your car. I had to call them and then when you call them they tell you they'll have someone call back with the details of the work needed. No one ever does. Finally, when I did speak to someone after calling of course, they tell me what parts would be replaced and the cost, only to find something different on the bill when I picked up my car. They will up charge for services that weren't discussed. If there is an error in charges on your receipt, that you bring to their attention, they will only give you a credit towards future repairs. Not a refund. Customers satifaction does not come first here, which is unfortunate. For this reason I will no longer be giving them my business. This dealership use to have such great customer service but it has gone down hill in this area since they've grown. Communication and great customer service is key to a successful business and they no longer have that at MacMulkin Chevrolet in Nashua Nh. More
by Review23
Employees Worked With
Scott Fitzgerald & Morgan, Art St. Denis
September 25, 2019
Not Happy with recent service visit I made an apt. several weeks ago (Sept 5th, 2019) for a triple flush service with the new non hydroscopic transmission fluid ( GM part # 19417577) on I made an apt. several weeks ago (Sept 5th, 2019) for a triple flush service with the new non hydroscopic transmission fluid ( GM part # 19417577) on my 2017 GS, purchased there. The July TSB was verified when I made my apt. I went in on 9/17 for my 7:30am apt. After waiting one and 1/2 hours, I was told that the fluid was not available and they didn't know when it would be. A total waste of my time. I do believe that the apt. should not have been scheduled when the fluid was not in inventory. Additionally, I should not had to wait 1 ½ hours to be told that my service could not be performed on that day. Now where are we? More
by MichaelO
Employees Worked With
Aaron Nickerson
December 01, 2018
Major service repair issues I took my Escalade in to be checked for two issues. They charge $118 each to evaluate an issue. One of issues was a check engine light that keeps cy I took my Escalade in to be checked for two issues. They charge $118 each to evaluate an issue. One of issues was a check engine light that keeps cycling on and off with lean codes. I explained I had taken it to my local mechanic five times and it is always a lean code even though he can find no issue. So they charged me $118 to plug it into the computer, confirm it was a lean code and tell me they can't find anything wrong. So I ask what am I supposed to do if it goes off again. The service manager told me to rush it right back and they will charge me another $118 to look at it again. Seriously??? I would never go there again. The other check was for a non functioning heated seat. They wanted $900 to repair it. I passed. More
by Kay0274
Employees Worked With
Service manager
November 23, 2018
Banks is better, saved a ton of money, service is better too I would give them 0 stars if it were even possible. Ever since i bought my truck (which i did somewhere else because the arrogant salesperson just ke I would give them 0 stars if it were even possible. Ever since i bought my truck (which i did somewhere else because the arrogant salesperson just kept telling me how many trucks he sells instead of helping me) and I even had the slightest issue, i always had to go elsewhere for help. Today, I scheduled to have the three recalls for my truck done today and well that didnt go so well. First off after about 4 hours, only one recall actually got done, they didnt even have a part to do a the other recall even though it was scheduled, the other they wanted to charge me $150 for a diagnostic fee to do their recall! Now im looking at a dodge. More
by ryandavis
Employees Worked With
Pete
July 22, 2015
Service Dept are liars and crooks Purchased a 2007 Suburban from McMulkin with the extended warranty (as it was pushing 85K miles). I was ok with that. but from day one, I had issues Purchased a 2007 Suburban from McMulkin with the extended warranty (as it was pushing 85K miles). I was ok with that. but from day one, I had issues with the vehicle. It went in to their service department 5 times for the same issue (Stabilitrack). Finally they suggested I pay over $2000 and the problem would be fixed (since the warranty only covered one lifter being serviced, they recommended I do the others since the engine will be open). I am a fan of preventative maintenance and needed this car to be running well. So I paid for the additional service. Within 30 miles of the getting the truck back, the light was back on! What exactly did I spend $2000 on?!?! Also then learned the EXACT same job had been done on the same truck by the same dealership less than 14 months prior. I took it back AGAIN. They told me they test drove it over 250 miles without any issue. When I got the truck back, the odometer indicated it had been driven less than 50. You can buy a car there (Salespeople will tell you whatever you want to hear). But I would NEVER take a vehicle there to be serviced. They are liars and crooks. More
by BlueFrontier
Employees Worked With
Anthony Raad, Scott Fitzgerald
March 26, 2015
Bad Communication and poor body work / service results This work was done in November of 2014. I brought my 1989 Corvette to the body shop and it was the worst experience I had to endure. The y replaced my This work was done in November of 2014. I brought my 1989 Corvette to the body shop and it was the worst experience I had to endure. The y replaced my rear bumper which was a used bumper for a new bumper price. "Why? They also gave me old defective and dented rear moldings "why? The paint work was already scratched on the bumper and over spray from painting was all over the car surface. When I picked up the car the rear stop light didn't work correctly and the driver side directional s did not work as well. Also I had my car serviced and had the fuel pump and water pump replaced. When I got my car I noticed the driver side rubber pillow block was missing the service rep said he would replace the block but never called or replaced the item. More
by Warlock
Employees Worked With
Brian body manager and Anthony service manager
February 04, 2015
Expect to be ignored Went in to have a recall taken care of. Figured I'd get my 60k service and state inspection done while I had the day off. I sat in the waiting roo Went in to have a recall taken care of. Figured I'd get my 60k service and state inspection done while I had the day off. I sat in the waiting room forever. Every hour or two someone would come by with some lame excuse about how the one guy who could do the job was busy and it would be another hour. Of course if it's just an hour"I'm not going to leave and waste even more time coming back another day. So I stay put, and keep waiting. When the sun came down I got tired of waiting, asked the reception desk what the status was. Apparently it was already done. Massive bill (as expected from a dealer, but my experience with dealers is they aren't as hit-and-miss as a random mechanic, so the cost has served as a guarantee), and the inspection failed, so I'd have to come back (yeah right). When I asked how that happened, I was shocked. They did the inspection first. Found a problem. Charged me for the inspection and then failed me. Then during the service they fixed the problem. The reception desk didn't apologize. xxxx, they didn't even try to sympathize. I expect you can guess my reaction to their suggestions of other "sevices" they could provide. I took my business to Gurney's and have been happy ever since. More
by Steel
Employees Worked With
Several
July 31, 2014
Bad customer servise I have bought several cars from Mac mulkin chevy. I have a 2009 ZO6 corvette that I would bring there for oil changes mind you that it would take 3 hr I have bought several cars from Mac mulkin chevy. I have a 2009 ZO6 corvette that I would bring there for oil changes mind you that it would take 3 hrs to do so total. On my last oil change when I got home there was oil all over the top of the motor I called the owners son Tommy Jr. And gave him a heads up he said he would look into it and get back to me! He never did !! To make a long story short I have never been treated so bad in my life Tommy didn't care he blew it off he said it was no big deal etc!!! xxx. I have all the text messages saved on my cell I will never revert go back there Tommy jr should not be dealing with customers he gas no people skills at all!!!!!!! More
by Luis's
Employees Worked With
Tommy jr
June 27, 2013
An update to my previous review. I stopped by for my oil change and door handle recall after they call me last week. I met the service manager Scott , he read my post and trying to address the problem I had change and door handle recall after they call me last week. I met the service manager Scott , he read my post and trying to address the problem I had. I see they are changing and willing to help their customer to solve the problem. at least for now their attitude is honest, actually, this is what I am looking for as a customer. I am giving 5 star now, there will be no negative review if they do what they said! Hope they can get service organized, be customer oriented and get work done as best as they can, they will be success in this area! More
by barrycui81
Employees Worked With
Scott D. Fitzgerald
March 25, 2013
I have my car serviced at MacMulkin (Nashua, NH) dealership for the CUE system upgrade and the shifter recall fix. (This took me exact 1 week to finish this.)They gave me a free rental vehicle, when dealership for the CUE system upgrade and the shifter recall fix. (This took me exact 1 week to finish this.)They gave me a free rental vehicle, when I got this rental car, the fuel tank is almost empty, one of the service manager told me I don't need to refill the gas before return. But after several days, they charged my about $15 dollars on the gas. I don't mind to pay for the gas, but they way they charge me make my so angry, 1. the service manager said I don't need to do this. 2. I return the car on Thursday afternoon around 3:00pm, why they don't charge me when I was there. 3. when I got the rental car, the fuel tank is almost empty, how can they charge me more than they had? I would not recommend this dealership to anyone according to their bad service and attitude to customer. More
by barrycui81
Employees Worked With
Rental & Service
