MacDonald Motors

AVOID Macdonald Motors AT ALL COSTS I wish that I could give ZERO STARS. The service department at this dealership is HORRIBLE. I am sharing my recent experience, so that other consume I wish that I could give ZERO STARS. The service department at this dealership is HORRIBLE. I am sharing my recent experience, so that other consumers are not also taken advantage of by this grossly dishonest service department. I needed to get the oil changed and inspection stickers for two vehicles. They were both running fine when we brought them in for these routine services. I also needed to buy two new tires for my truck. I am new to the area and I assumed that an actual car dealership would provide quality services, versus me having to shop around for a new mechanic. BIG MISTAKE. A very courteous man named Bob kept us informed throughout the oil changes and inspections. He came into the waiting room several times. Long story short. Our 2013 vehicle passed inspection without incident. The oil was changed. His only recommended was for a new air filter "next time." Our 2012 pick up truck needed Brake pads in order to pass inspection. It was toward the end of the business day. We were happy that the mechanic(s) was able to put the new brake pads on and complete the "passed" inspection process. The oil was also changed. Bob stated that he'd order new tires and that they would be able to put them on the very next day! We were so impressed by the courteous, speedy service. Then, we each drove our cars ONE MILE to our house. The pick up truck suddenly stalled in the driveway and would not restart!!! I called Bob to alert him of this immediate problem, as this same truck was running well and driven into the dealership two hours before! He sent a tow truck and said they would "look at it in the morning." But, that "he couldn't think of anything THEY could have possibly done" during the services performed. Really? I was notified today at 4:00 pm that my truck was ready. Another long story short... They charged me another $200.00 to fix my "Mass Air Filter" because it "had dirt on it." The service manager stated that it was just a "co-incidence" and that the problem had nothing to do with the fact that they'd been under my hood all afternoon, the day before. He also basically told me that my business wasn't important enough to them, because they are a dealership, to admit to any wrongdoing. I WOULD NOT RECOMMEND Macdonald Motors. They are a dishonest establishment with horrendous business practices. Furhtermore, I was unable to submit his review unless I provided my email. Again, Really? Stay away from Macdonald Motors! More

Excellent Sales and Service Recently I purchased a new used car from this dealership. My experience with the sales representative Travis was excellent, getting me a car courteous Recently I purchased a new used car from this dealership. My experience with the sales representative Travis was excellent, getting me a car courteously and professionally which I could afford and was to my liking. My trade in was evaluated at the highest level and the bank rate was excellent. The service in prepping the car was outstanding and assistance with learning how to use all the buttons and gadgets was prompt and expert. I can recommend the dealership from the sales, service and the friendly and down to earth owner Dan to anyone who would appreciate a comfortable, honest and best fitting choice for the customer. They are the best dealer I've dealt with in Maine. Jim Sakofsky More

Great Experience---Friendly People I visited several dealers in the area and was disappointed (almost angry with some) at the attitude and ridiculous pricing (10% ABOVE suggested pricin I visited several dealers in the area and was disappointed (almost angry with some) at the attitude and ridiculous pricing (10% ABOVE suggested pricing in Kelly Blue Book). Finally a friend referred me to MacDonald Motors. The web site was easy to use, I quickly identified the new Jeep Cherokee I wanted. I submitted a few quick email questions which were quickly and professionally answered by email. The following day I drove in and met Bill MacDonald and Tim Morton. Tim was upfront with the best price I had seen, showed me the "new" options (hadn't bought a new car in many years). Paperwork was efficient, doc fees were significantly less than other dealers, and in an hour I drove out with my new car. I HIGHLY RECOMMEND THESE FOLKS FOR PURCHASING A VEHICLE. Local folks with great attitudes....unlike the "chain" dealers! More

Scat Pack Challenger We dealt with Travis and there wasn't alot of wasted time going back and forth to come to an agreement. The transaction was on time and easy. We dealt with Travis and there wasn't alot of wasted time going back and forth to come to an agreement. The transaction was on time and easy. More

New Jeep Dan and Bill made the trade in process very easy. Discussed various lease options and chose to purchase. The paperwork was ready and easy to complet Dan and Bill made the trade in process very easy. Discussed various lease options and chose to purchase. The paperwork was ready and easy to complete upon return to pick up the new car. Price was competitive, with the good customer service and locations making it the optimal location for both business trucks and personal cars. More

Very pleased with our first experience with McDonald Motors. Excelent service and assistance buying my jeep and will definitely be returning to Bridgton McDonald Motors in the future. Awesome people. Honest and Excelent service and assistance buying my jeep and will definitely be returning to Bridgton McDonald Motors in the future. Awesome people. Honest and respectful and an all around great team. More

good on paper good deals on paper in advertisements, but bad when you actually get there. basically false advertising. also they are useless on the phone and tell good deals on paper in advertisements, but bad when you actually get there. basically false advertising. also they are useless on the phone and tell you to come on in so they can pressure you in person. there's not enough parking either. More

Thanks Tim! This company has surpassed our expectations for 10 years - giving us top dollar for trades, complimentary loaner vehicle during service visits, stayin This company has surpassed our expectations for 10 years - giving us top dollar for trades, complimentary loaner vehicle during service visits, staying open late when we just couldn't get there any earlier, and always seeing the owner in the store working with his team! We have no reason to shop anywhere else! More

Excellent and Honest Highly recommend this Dealership, very friendly, honest and really wants to make sure you are happy with your purchase. Great follow up and the servi Highly recommend this Dealership, very friendly, honest and really wants to make sure you are happy with your purchase. Great follow up and the service department is wonderful easy to reach and their response time is excellent. More

Exceeds Expectations We have been doing business with Dan MacDonald and his team for 20 years. We have purchased new and used vehicles and have leased one vehicle. All i We have been doing business with Dan MacDonald and his team for 20 years. We have purchased new and used vehicles and have leased one vehicle. All interactions are positive, prompt and personal. They have a nice way of showing their customers that we are very important to them. More