Mac Haik Ford

Scammers of the Worst Order I went to this dealership to purchase a new Focus. I was lied to every step of the way and ended up walking out in the finance office. This dealersh I went to this dealership to purchase a new Focus. I was lied to every step of the way and ended up walking out in the finance office. This dealership has given me one of my favorite lines ever said to me by any salesperson, so I suppose that's worth something, here's the story: I don't like cars with brown interior. They only had one focus in the style that I wanted and it was blue with brown interior. The guy told me after I drove it and said that I didn't like the interior color and would like to have them search local dealers to see if they could get me one with grey or black interior the guy said "oh it's only brown because it's overcast right now." What? I actually just kinda stared at him dumbstruck and then said "I'm no car expert, but I'm pretty good with my colors. I passed Kindergarten." I then requested a different salesperson. That guy was better but the hoodwinking started again when I hit the finance office. I negotiated a pretty good price for the car, which was around $15,500. It was a pretty base model, almost stripped. That's what I wanted. Then I get to the finance office and they are talking about a $572 payment each month! WHAT?!?!? I'm not purchasing a Mercedes S500 am I?!?!? No, but I was purchasing just about every add on, warrantee, etc that they could come up with as well as a 17.9% interest rate (when I have excellent credit). They tried to tell me all these reasons why, and I just said "ok, thanks." I got up to go find my sales person to get the keys for my trade in back and they wouldn't give them to me!!! They tried to tell me I'd already bought the new car! I hadn't signed ANYTHING except something allowing them to run my credit. I told them they had to be kidding and I at that point I lost it. I started screaming in their lobby, yelling about how they were crooks and I wanted my keys or I was going to sue. Finally a salesperson came running out with my keys, I got in my old car and happily drove home. They called me the next day to try and get me to come back claiming that I had forgotten to sign some documents. Ridiculous. More

Great Experience! I had asked to see one specific car and when I arrived, the car was already pulled out and waiting for me. Edwin Bryant was an awesome sales person an I had asked to see one specific car and when I arrived, the car was already pulled out and waiting for me. Edwin Bryant was an awesome sales person and explained all the car's features and walked me through the car buying process- a very pleasant and knowledgeable sales person. I received a great price for my trade-in, and a great price for my new car. More

I purchased my new 2014 Ford Explorer from Edwin Bryant. Mr. Bryant was extremely professional and very nice to work with. I would recommend going to Mac Haik and using Mr. Bryant to all my family, friends Mr. Bryant was extremely professional and very nice to work with. I would recommend going to Mac Haik and using Mr. Bryant to all my family, friends and co-workers. I also received the same from the finace department as well as the ease of the trade in of my used vehicle. I look forward to purchasing my next vehicle in the future with Mac Haik and Mr. Bryant. More

They don't even deserve one star, but the site makes you rate at least one. If you're looking for an honest dealership - DO NOT go to Mac Haik!! We were buying a car for our son, and once he test drov you rate at least one. If you're looking for an honest dealership - DO NOT go to Mac Haik!! We were buying a car for our son, and once he test drove it and fell in love with it, they raised our agreed upon price, which was the Internet advertised price, $1000 and the spray in bed liner that was originally included was no longer included. When I complained to the GM, he didn't see anything wrong with that. Save yourself some trouble and some money and go anywhere else. I've got that Mac Haik feeling alright, and there is nothing good about it!!! And don't trust my word, look at other reviews, there are many poor reviews! I wish I had looked before I wasted my time and gas driving down there!! More

This dealership attracts you by advertising low prices, but then they make it up offering you a pittance for you trade in. If you want a fair value for your trade in, you should at least double the price t but then they make it up offering you a pittance for you trade in. If you want a fair value for your trade in, you should at least double the price they offer you. Or just stay away. Personal experience. More

There were many problems with my experiance at this dealership, Pay attention and make sure all paperwork is done properly. contact the general manager with your complaints to get them resolved. Af dealership, Pay attention and make sure all paperwork is done properly. contact the general manager with your complaints to get them resolved. After contacting the general manager I would rate them higher it is sad though it took the big boss to fix problems. More

No haggling, honest, patient, would definitely come back for my next vehicle and will recommend them to others. The whole process took less than two hours total. The vehicle was ready when I requested it an for my next vehicle and will recommend them to others. The whole process took less than two hours total. The vehicle was ready when I requested it and the preparation was excellent. More

Had very bad experience with servive dept. Spent a great deal for repair on blown inter-cooler ($4800). Four months later, and while on a trip to Idaho with 5th wheel trailer experienced problems. Ford de deal for repair on blown inter-cooler ($4800). Four months later, and while on a trip to Idaho with 5th wheel trailer experienced problems. Ford dealership there said it was a previous repair that had failed. They redid the bypass ($1200) and then showed me the turbo blades that had been chewed up by a foreign object. Tech pulled a screw out of the turbo and said he thought this had been left by previous repair. Installed new turbo blades ($1300) and went on my way. When got back to Mac Haik in Georgetown, I explained the entire situation to the service manager who said... Too bad, not our fault, screw probably got sucked in from the "outside", or something else caused the turbo damage. The only way for that to happen is to come through the air filter...and there was NO damage to the filter!! Although they were courtious... I was out of luck. After this experience, I would never purchase a vehicle from this company, nor would I ever go there for service!!! More

Mac Haik Ford gave me the best deal in the Houston ares. Internet pricing was exactly what the vehicle cost. No gimmicks or games no unwanted add ons . They were very organized and absolutely no high pressu Internet pricing was exactly what the vehicle cost. No gimmicks or games no unwanted add ons . They were very organized and absolutely no high pressure. A very pleasant buying experience. Jimmy More

I had taken my vehicle to other dealerships who could not get to my truck for several days prior to Mac haik. When I walked into the truck/diesel office I was quickly greeted by Lindsey, who was with another get to my truck for several days prior to Mac haik. When I walked into the truck/diesel office I was quickly greeted by Lindsey, who was with another customer and said she'd be right with me. They were fairly busy that day so I didnt mind waiting. I didnt expect them to get to it that same day as my past experiences with dealerships has led me away from same day service. I received a phone call around 2 just to give me an update on my truck and that they hadnt gotten a chance to look at it but that they would keep me updated. I was pleased with that alone, but then received another phone call a few hours later to let me know what was wrong with my truck. When I was clueless as to what an EGR Valve even was or why it would go bad I was ultimately surprised when this young girl was able to answer all of my questions. The dealership personnel, both Lindsey and Jason, were very educated and knowledgeable of the repairs and provided excellent customer service. They make you feel like you're their only customer. I will definitely be returning to Mac Haik Ford for any future repairs/services. More