Mac Haik Ford

Fantastic Service We’d like to take this moment to comment on the service we received at Mac Haik Ford. We’ve dreaded visiting dealerships because we just can’t handle We’d like to take this moment to comment on the service we received at Mac Haik Ford. We’ve dreaded visiting dealerships because we just can’t handle being aggressively attacked by blood thirsty sales staff who says whatever falls out of their mouth just to get a sale. So often we see men and women who it is obvious aren’t there to serve but to get a paycheck until there next job comes. Today, it is common for sales people to use foul language and tell disgusting jokes. As a result, we don’t ask many questions because we have very little faith in what they tell us. As a result, auto shopping for us has been a treacherous and dreaded experience. I had emailed about the Focus and received a phone call back shortly after that. Made an appointment with Scott to see car and when I got there he had the car out front and ready to drive. He went over everything completely and off we went. Came back and was ready to buy. He made everything go easy and I’m so happy. Scott and Mr. Brown were able to get us a better rate than our bank. I will surely go back and buy from Scott. I am always interested in those who have served in the military and I commented on the picture of the Navy carrier in the office down the hall. Scott was very complimentary of his co-worker…not jealous or condescending. We were immediately impressed. We felt compelled to tell you about our new and exciting experience at your dealership. We were privileged to be served by Scott Walker. Scott was very professional throughout. He actually listened to what our needs were and what we were hoping to find. He was professionally firm but never pushy. He helped us find that just right vehicle and get that Mac Haik feeling. It isn’t just a slogan with Scott. We hope you’ll have him share his style with other staff. Successfully, The Zifer’s P.S. We must mention that our finance experience was also very warm and welcoming. More

Amazing customer service I had an exact amount i wanted to pay for my used Mustang GT. I have dealt with Bayway Lincoln, Motortrend in Alvin, and several other dealers who wo I had an exact amount i wanted to pay for my used Mustang GT. I have dealt with Bayway Lincoln, Motortrend in Alvin, and several other dealers who wouldn't budge at all when I told then I wanted a walkout price that I wanted to pay. I contacted Scott Walker from Mac Haik. First thing he did was immediately confirm whether or not they still had the exact make and model i was looking for. Immediate response was awesome. He even sent me a picture of it on the lot and it's location on the lot. First impression was awesome! Also, as you are aware of internet pricing being different than the price when you get to the Dealership, this was not the case with Scott. We had agreed to a price before I left my side of town. Mind you I live almost in Galveston, and he was located almost in Katy. What a relief when I got there and the same price we had agreed upon was what he presented to me when i got there. The sticker price was 2k more than the internet price. Nevertheless, he kept his word and I got the exact price i wanted to "walkout" with. Absolutely amazing guy. I felt comfortable. He didn't try to upgrade me, or pawn off a different, or newer car to me. I have never felt that experience with any other dealership. He had the car washed and ready to go before i even got there. It was parked up front and awaiting my arrival. The car was exactly what was advertised, and I enjoyed my test drive with no pressure on the specific route I wanted to take. I had my own financing through my credit union but because it was later in the day, I couldn't get the required paperwork to be able to take it home that day. This is when Travis Brown stepped in. He secured me financing for the exact same rate, and exact down payment so that I could take the car home that day. I spent about 2 hours at the dealership maybe less. This experience was incredible and I wanted to share with everyone how amazing these two people are. I have never felt more comfortable in any experience I have had with dealerships the past 25 years. Amazing guys. Talk about the Great Mac Haik feeling. Well I felt it. Smiled all the way home. :) More

HORRIBLE!!!!! First of all, be prepared to leave your car for at least 3 days!!!! I'm not sure why if a service department is backed up so much, why they wouldn't h First of all, be prepared to leave your car for at least 3 days!!!! I'm not sure why if a service department is backed up so much, why they wouldn't hire more technicians to meet the demands. I took my car in last August for a noise in the left rear wheel. They told me at that time I needed new brakes, so I replaced them. My car started making the same noise again, now they tell me they can't find anything mechanically wrong with the car, suggesting I need an alignment, so basically I paid for new brakes for nothing. I also took my car in last October because the heater wasn't working. They fixed it while it was still under warranty (supposedly). Now my heater isn't working again, and it's not under warranty, they want to charge me 565.00 for the repair. My car only has 55,000 miles on it, what are the chances of the heater breaking twice with only 55,000 miles on it? Needless to say, I did not let them fix my car because I certainly don't trust them. I just wanted to share my experience so the rest of you know better! I only gave them one star because they have a shuttle and an awesome shuttle driver. That's the only good I can say about this service department! More

Theives They charge you for just looking at your car. I have taken my vehicle to several Ford dealerships through the years and never was charged for them to They charge you for just looking at your car. I have taken my vehicle to several Ford dealerships through the years and never was charged for them to look at problems. I was only ever charged to fix a problem. Quick Lane said there was a transmission leak and that the Service department would have to look at it but it would be 125 to look at it plus all the repairs and labor. Then they told me the battery, that was a year and a half old, was dying and they needed to replace it. That was suspect to me so I asked them to check the alternator. They said to LOOK at the alternator it would be 125. So they were charging 125 to LOOK at the transmission and 125 to LOOK at the alternator. So every time they had to LOOK at anything they charge 125 not including repairs and labor. REALLY?!?!?! I have NEVER had a Ford dealership charge me to just LOOK at my car. NEVER. They also said that to look at and fix my transmission leak it would be four days. That was yesterday. Today they are saying 10 days. When asked if we could get a loaner car they said no but we could rent one. REALLY?!?!?! On top of all the fees for looking at my car they now suggest we pay them to rent a car. My husband and I will NOT EVER be going back to this dealership. They are ripping us off. I have never been treated this badly by a Ford dealership. More

I was a hostage The were rude and pushy. When I got ready to leave they would not give me my keys back until I spoke to different people. I was going to call the poli The were rude and pushy. When I got ready to leave they would not give me my keys back until I spoke to different people. I was going to call the police when they gave me my keys back. More

Service Manager is lying xxxx. I believe the title of my review says it all. The service manager should go work for WalMart Im sure he would meet the qualifications required to w I believe the title of my review says it all. The service manager should go work for WalMart Im sure he would meet the qualifications required to work there but he should not be representing Mak Haik in any way, shape or form. Get rid of him before he ruins your business. I will be telling all my family, friends, co-workers, and neighbors to steer clear of your establishment until something is done and you start paying attention to your service department. More

They should be choreographing Broadway I drove 500+ miles to trade my truck for a new 2015. We had agreed on the phone on the new truck price, and a ball park price on my trade vehicle. T I drove 500+ miles to trade my truck for a new 2015. We had agreed on the phone on the new truck price, and a ball park price on my trade vehicle. Their ball park price was $6000. I told them I was looking for $8000. He said we could work something out in between those numbers. I decided to do the deal. Upon arriving they immediately took my vehicle to inspect it. When they brought it back it had " blown power steering fluid all over the parking lot and had an engine knock". Being surprised at the news I decided to investigate. We found that the fluid on the ground was not from my vehicle. And the engine was not knocking. They went to discuss this among others, and another salesman said our new one was ready, to come and look at it. After looking at the new truck, we went back in to close the deal and they offered me $3000 on my truck. All the rhetoric was how bad my truck was and we had driven all that distance but they just couldn't give any more. They were trying to make it sound like the truck was on it's last leg. To shorten this up, they had no intention of trading with me unless they got a steal on my vehicle. I had not haggled on the price of theirs at all, trying to trade in good faith, and they were trying to break it off in me. I told them I did not appreciate the attempt to make mine look like it had all kinds of problems, oil on the ground, knocking engine, etc. and I was not going to give my truck away and that I could drive it home for $100. They then suggested we go ahead and buy the new truck and drive them both home. I told them I could have flown in and drove it home if I was going to do that. That option was even discussed on the phone the day before. We left without making any deal at all and drove home. And we had no issues with engine knocks or power steering fluid leaks at all. This whole episode was planned by the people involved, and I believe, but can't prove, that the oil issue was staged, hoping we would not investigate the problem. I understand haggling and the game involved in dealing for a new vehicle but this is way over the line. Buyer beware of this Dealer!!!!! More

Scammers of the Worst Order I went to this dealership to purchase a new Focus. I was lied to every step of the way and ended up walking out in the finance office. This dealersh I went to this dealership to purchase a new Focus. I was lied to every step of the way and ended up walking out in the finance office. This dealership has given me one of my favorite lines ever said to me by any salesperson, so I suppose that's worth something, here's the story: I don't like cars with brown interior. They only had one focus in the style that I wanted and it was blue with brown interior. The guy told me after I drove it and said that I didn't like the interior color and would like to have them search local dealers to see if they could get me one with grey or black interior the guy said "oh it's only brown because it's overcast right now." What? I actually just kinda stared at him dumbstruck and then said "I'm no car expert, but I'm pretty good with my colors. I passed Kindergarten." I then requested a different salesperson. That guy was better but the hoodwinking started again when I hit the finance office. I negotiated a pretty good price for the car, which was around $15,500. It was a pretty base model, almost stripped. That's what I wanted. Then I get to the finance office and they are talking about a $572 payment each month! WHAT?!?!? I'm not purchasing a Mercedes S500 am I?!?!? No, but I was purchasing just about every add on, warrantee, etc that they could come up with as well as a 17.9% interest rate (when I have excellent credit). They tried to tell me all these reasons why, and I just said "ok, thanks." I got up to go find my sales person to get the keys for my trade in back and they wouldn't give them to me!!! They tried to tell me I'd already bought the new car! I hadn't signed ANYTHING except something allowing them to run my credit. I told them they had to be kidding and I at that point I lost it. I started screaming in their lobby, yelling about how they were crooks and I wanted my keys or I was going to sue. Finally a salesperson came running out with my keys, I got in my old car and happily drove home. They called me the next day to try and get me to come back claiming that I had forgotten to sign some documents. Ridiculous. More

Great Experience! I had asked to see one specific car and when I arrived, the car was already pulled out and waiting for me. Edwin Bryant was an awesome sales person an I had asked to see one specific car and when I arrived, the car was already pulled out and waiting for me. Edwin Bryant was an awesome sales person and explained all the car's features and walked me through the car buying process- a very pleasant and knowledgeable sales person. I received a great price for my trade-in, and a great price for my new car. More

I purchased my new 2014 Ford Explorer from Edwin Bryant. Mr. Bryant was extremely professional and very nice to work with. I would recommend going to Mac Haik and using Mr. Bryant to all my family, friends Mr. Bryant was extremely professional and very nice to work with. I would recommend going to Mac Haik and using Mr. Bryant to all my family, friends and co-workers. I also received the same from the finace department as well as the ease of the trade in of my used vehicle. I look forward to purchasing my next vehicle in the future with Mac Haik and Mr. Bryant. More