Mac Haik Ford

HORRIBLE!!!!! First of all, be prepared to leave your car for at least 3 days!!!! I'm not sure why if a service department is backed up so much, why they wouldn't h First of all, be prepared to leave your car for at least 3 days!!!! I'm not sure why if a service department is backed up so much, why they wouldn't hire more technicians to meet the demands. I took my car in last August for a noise in the left rear wheel. They told me at that time I needed new brakes, so I replaced them. My car started making the same noise again, now they tell me they can't find anything mechanically wrong with the car, suggesting I need an alignment, so basically I paid for new brakes for nothing. I also took my car in last October because the heater wasn't working. They fixed it while it was still under warranty (supposedly). Now my heater isn't working again, and it's not under warranty, they want to charge me 565.00 for the repair. My car only has 55,000 miles on it, what are the chances of the heater breaking twice with only 55,000 miles on it? Needless to say, I did not let them fix my car because I certainly don't trust them. I just wanted to share my experience so the rest of you know better! I only gave them one star because they have a shuttle and an awesome shuttle driver. That's the only good I can say about this service department! More

Theives They charge you for just looking at your car. I have taken my vehicle to several Ford dealerships through the years and never was charged for them to They charge you for just looking at your car. I have taken my vehicle to several Ford dealerships through the years and never was charged for them to look at problems. I was only ever charged to fix a problem. Quick Lane said there was a transmission leak and that the Service department would have to look at it but it would be 125 to look at it plus all the repairs and labor. Then they told me the battery, that was a year and a half old, was dying and they needed to replace it. That was suspect to me so I asked them to check the alternator. They said to LOOK at the alternator it would be 125. So they were charging 125 to LOOK at the transmission and 125 to LOOK at the alternator. So every time they had to LOOK at anything they charge 125 not including repairs and labor. REALLY?!?!?! I have NEVER had a Ford dealership charge me to just LOOK at my car. NEVER. They also said that to look at and fix my transmission leak it would be four days. That was yesterday. Today they are saying 10 days. When asked if we could get a loaner car they said no but we could rent one. REALLY?!?!?! On top of all the fees for looking at my car they now suggest we pay them to rent a car. My husband and I will NOT EVER be going back to this dealership. They are ripping us off. I have never been treated this badly by a Ford dealership. More

I was a hostage The were rude and pushy. When I got ready to leave they would not give me my keys back until I spoke to different people. I was going to call the poli The were rude and pushy. When I got ready to leave they would not give me my keys back until I spoke to different people. I was going to call the police when they gave me my keys back. More

Service Manager is lying xxxx. I believe the title of my review says it all. The service manager should go work for WalMart Im sure he would meet the qualifications required to w I believe the title of my review says it all. The service manager should go work for WalMart Im sure he would meet the qualifications required to work there but he should not be representing Mak Haik in any way, shape or form. Get rid of him before he ruins your business. I will be telling all my family, friends, co-workers, and neighbors to steer clear of your establishment until something is done and you start paying attention to your service department. More

They should be choreographing Broadway I drove 500+ miles to trade my truck for a new 2015. We had agreed on the phone on the new truck price, and a ball park price on my trade vehicle. T I drove 500+ miles to trade my truck for a new 2015. We had agreed on the phone on the new truck price, and a ball park price on my trade vehicle. Their ball park price was $6000. I told them I was looking for $8000. He said we could work something out in between those numbers. I decided to do the deal. Upon arriving they immediately took my vehicle to inspect it. When they brought it back it had " blown power steering fluid all over the parking lot and had an engine knock". Being surprised at the news I decided to investigate. We found that the fluid on the ground was not from my vehicle. And the engine was not knocking. They went to discuss this among others, and another salesman said our new one was ready, to come and look at it. After looking at the new truck, we went back in to close the deal and they offered me $3000 on my truck. All the rhetoric was how bad my truck was and we had driven all that distance but they just couldn't give any more. They were trying to make it sound like the truck was on it's last leg. To shorten this up, they had no intention of trading with me unless they got a steal on my vehicle. I had not haggled on the price of theirs at all, trying to trade in good faith, and they were trying to break it off in me. I told them I did not appreciate the attempt to make mine look like it had all kinds of problems, oil on the ground, knocking engine, etc. and I was not going to give my truck away and that I could drive it home for $100. They then suggested we go ahead and buy the new truck and drive them both home. I told them I could have flown in and drove it home if I was going to do that. That option was even discussed on the phone the day before. We left without making any deal at all and drove home. And we had no issues with engine knocks or power steering fluid leaks at all. This whole episode was planned by the people involved, and I believe, but can't prove, that the oil issue was staged, hoping we would not investigate the problem. I understand haggling and the game involved in dealing for a new vehicle but this is way over the line. Buyer beware of this Dealer!!!!! More

Scammers of the Worst Order I went to this dealership to purchase a new Focus. I was lied to every step of the way and ended up walking out in the finance office. This dealersh I went to this dealership to purchase a new Focus. I was lied to every step of the way and ended up walking out in the finance office. This dealership has given me one of my favorite lines ever said to me by any salesperson, so I suppose that's worth something, here's the story: I don't like cars with brown interior. They only had one focus in the style that I wanted and it was blue with brown interior. The guy told me after I drove it and said that I didn't like the interior color and would like to have them search local dealers to see if they could get me one with grey or black interior the guy said "oh it's only brown because it's overcast right now." What? I actually just kinda stared at him dumbstruck and then said "I'm no car expert, but I'm pretty good with my colors. I passed Kindergarten." I then requested a different salesperson. That guy was better but the hoodwinking started again when I hit the finance office. I negotiated a pretty good price for the car, which was around $15,500. It was a pretty base model, almost stripped. That's what I wanted. Then I get to the finance office and they are talking about a $572 payment each month! WHAT?!?!? I'm not purchasing a Mercedes S500 am I?!?!? No, but I was purchasing just about every add on, warrantee, etc that they could come up with as well as a 17.9% interest rate (when I have excellent credit). They tried to tell me all these reasons why, and I just said "ok, thanks." I got up to go find my sales person to get the keys for my trade in back and they wouldn't give them to me!!! They tried to tell me I'd already bought the new car! I hadn't signed ANYTHING except something allowing them to run my credit. I told them they had to be kidding and I at that point I lost it. I started screaming in their lobby, yelling about how they were crooks and I wanted my keys or I was going to sue. Finally a salesperson came running out with my keys, I got in my old car and happily drove home. They called me the next day to try and get me to come back claiming that I had forgotten to sign some documents. Ridiculous. More

Great Experience! I had asked to see one specific car and when I arrived, the car was already pulled out and waiting for me. Edwin Bryant was an awesome sales person an I had asked to see one specific car and when I arrived, the car was already pulled out and waiting for me. Edwin Bryant was an awesome sales person and explained all the car's features and walked me through the car buying process- a very pleasant and knowledgeable sales person. I received a great price for my trade-in, and a great price for my new car. More

I purchased my new 2014 Ford Explorer from Edwin Bryant. Mr. Bryant was extremely professional and very nice to work with. I would recommend going to Mac Haik and using Mr. Bryant to all my family, friends Mr. Bryant was extremely professional and very nice to work with. I would recommend going to Mac Haik and using Mr. Bryant to all my family, friends and co-workers. I also received the same from the finace department as well as the ease of the trade in of my used vehicle. I look forward to purchasing my next vehicle in the future with Mac Haik and Mr. Bryant. More

They don't even deserve one star, but the site makes you rate at least one. If you're looking for an honest dealership - DO NOT go to Mac Haik!! We were buying a car for our son, and once he test drov you rate at least one. If you're looking for an honest dealership - DO NOT go to Mac Haik!! We were buying a car for our son, and once he test drove it and fell in love with it, they raised our agreed upon price, which was the Internet advertised price, $1000 and the spray in bed liner that was originally included was no longer included. When I complained to the GM, he didn't see anything wrong with that. Save yourself some trouble and some money and go anywhere else. I've got that Mac Haik feeling alright, and there is nothing good about it!!! And don't trust my word, look at other reviews, there are many poor reviews! I wish I had looked before I wasted my time and gas driving down there!! More

This dealership attracts you by advertising low prices, but then they make it up offering you a pittance for you trade in. If you want a fair value for your trade in, you should at least double the price t but then they make it up offering you a pittance for you trade in. If you want a fair value for your trade in, you should at least double the price they offer you. Or just stay away. Personal experience. More