Mac Haik Ford

Great Experience! Scott is the best! He worked hard with us to get the vehicle I wanted and for the exact price I could afford. I was without a vehicle at the time and Scott is the best! He worked hard with us to get the vehicle I wanted and for the exact price I could afford. I was without a vehicle at the time and needed to be across the state in two days. Scott made sure that even though it needed to have some work done to it before I could take it home, that it was expedited and ready just in time to make sure I made it to see my family for Christmas. I would definitely recommend Scottand Mac Haik to anyone! More

Marvin is the Best!!! My experience here has no words, by far Marvin Barnes exceeded and went above and beyond for my husband and I. We bought both cars from Marvin and was My experience here has no words, by far Marvin Barnes exceeded and went above and beyond for my husband and I. We bought both cars from Marvin and was very happy in doing so. Marvin made sure we found what we were looking for, he was patient , professional and understanding.We were satisfied with our purchase and would definitely recommend this dealership and anyone we know to go see Marvin Barnes. More

PERFECT EXPERIENCE DANNY GAITAN WAS VERY HELPFUL WHEN WE BOUGHT OUR CAR. WE ARE VERY PLEASED WITH THE EXPERIENCE INCLUDING THE FINANCING. I WILL BUY MY NEXT CAR FROM THE DANNY GAITAN WAS VERY HELPFUL WHEN WE BOUGHT OUR CAR. WE ARE VERY PLEASED WITH THE EXPERIENCE INCLUDING THE FINANCING. I WILL BUY MY NEXT CAR FROM THEM AND WOULD RECOMMEND THEM TO EVERYONE. More

Working with Charles Walker I had to help my parents buy a used car recently. I found one online at Mac Haik that we went to drive, but it was already sold when we got there. C I had to help my parents buy a used car recently. I found one online at Mac Haik that we went to drive, but it was already sold when we got there. Charlie offered us a comparable vehicle at the same price. He was very professional in his approach and made the experience smooth and easy. He patiently walked my father through the features on the car and helped him set up his phone with the onboard systems. I have bought other vehicles here in the past and would not hesitate to buy here again. Steve Blair More

Marvin Barnes After my car was declared a total loss in an accident (thanks to the guy who hit me), I literally had 2 days to find a vehicle before my rental was du After my car was declared a total loss in an accident (thanks to the guy who hit me), I literally had 2 days to find a vehicle before my rental was due back. When my sister and I arrived, we ran into Marvin who had just fixed a plate of food for lunch. He asked if we needed help and we graciously declined so he could eat. Being the gentleman that he is, he sacrificed his lunch to assist my sister and I; we felt bad but that goes to show the great level of customer service he has towards his customers. After a few hours of good conversation and many many laughs, I went home riding big in my fully loaded Expedition. Great mileage, great price. If you are in need of a car/SUV, Marvin is definitely the guy to see. More

Marvin Barnes My salesman Marvin Barnes went above and beyond to make sure That I got the perfect car for my daughter's 18th birthday. If you are in need of a car My salesman Marvin Barnes went above and beyond to make sure That I got the perfect car for my daughter's 18th birthday. If you are in need of a car Marvin is the guy to see, no pressure, great all around guy. I look forward to doing business with him again in the future. Mr. Graves in finance and title was great to work with as well. More

Fantastic Service We’d like to take this moment to comment on the service we received at Mac Haik Ford. We’ve dreaded visiting dealerships because we just can’t handle We’d like to take this moment to comment on the service we received at Mac Haik Ford. We’ve dreaded visiting dealerships because we just can’t handle being aggressively attacked by blood thirsty sales staff who says whatever falls out of their mouth just to get a sale. So often we see men and women who it is obvious aren’t there to serve but to get a paycheck until there next job comes. Today, it is common for sales people to use foul language and tell disgusting jokes. As a result, we don’t ask many questions because we have very little faith in what they tell us. As a result, auto shopping for us has been a treacherous and dreaded experience. I had emailed about the Focus and received a phone call back shortly after that. Made an appointment with Scott to see car and when I got there he had the car out front and ready to drive. He went over everything completely and off we went. Came back and was ready to buy. He made everything go easy and I’m so happy. Scott and Mr. Brown were able to get us a better rate than our bank. I will surely go back and buy from Scott. I am always interested in those who have served in the military and I commented on the picture of the Navy carrier in the office down the hall. Scott was very complimentary of his co-worker…not jealous or condescending. We were immediately impressed. We felt compelled to tell you about our new and exciting experience at your dealership. We were privileged to be served by Scott Walker. Scott was very professional throughout. He actually listened to what our needs were and what we were hoping to find. He was professionally firm but never pushy. He helped us find that just right vehicle and get that Mac Haik feeling. It isn’t just a slogan with Scott. We hope you’ll have him share his style with other staff. Successfully, The Zifer’s P.S. We must mention that our finance experience was also very warm and welcoming. More

Amazing customer service I had an exact amount i wanted to pay for my used Mustang GT. I have dealt with Bayway Lincoln, Motortrend in Alvin, and several other dealers who wo I had an exact amount i wanted to pay for my used Mustang GT. I have dealt with Bayway Lincoln, Motortrend in Alvin, and several other dealers who wouldn't budge at all when I told then I wanted a walkout price that I wanted to pay. I contacted Scott Walker from Mac Haik. First thing he did was immediately confirm whether or not they still had the exact make and model i was looking for. Immediate response was awesome. He even sent me a picture of it on the lot and it's location on the lot. First impression was awesome! Also, as you are aware of internet pricing being different than the price when you get to the Dealership, this was not the case with Scott. We had agreed to a price before I left my side of town. Mind you I live almost in Galveston, and he was located almost in Katy. What a relief when I got there and the same price we had agreed upon was what he presented to me when i got there. The sticker price was 2k more than the internet price. Nevertheless, he kept his word and I got the exact price i wanted to "walkout" with. Absolutely amazing guy. I felt comfortable. He didn't try to upgrade me, or pawn off a different, or newer car to me. I have never felt that experience with any other dealership. He had the car washed and ready to go before i even got there. It was parked up front and awaiting my arrival. The car was exactly what was advertised, and I enjoyed my test drive with no pressure on the specific route I wanted to take. I had my own financing through my credit union but because it was later in the day, I couldn't get the required paperwork to be able to take it home that day. This is when Travis Brown stepped in. He secured me financing for the exact same rate, and exact down payment so that I could take the car home that day. I spent about 2 hours at the dealership maybe less. This experience was incredible and I wanted to share with everyone how amazing these two people are. I have never felt more comfortable in any experience I have had with dealerships the past 25 years. Amazing guys. Talk about the Great Mac Haik feeling. Well I felt it. Smiled all the way home. :) More

HORRIBLE!!!!! First of all, be prepared to leave your car for at least 3 days!!!! I'm not sure why if a service department is backed up so much, why they wouldn't h First of all, be prepared to leave your car for at least 3 days!!!! I'm not sure why if a service department is backed up so much, why they wouldn't hire more technicians to meet the demands. I took my car in last August for a noise in the left rear wheel. They told me at that time I needed new brakes, so I replaced them. My car started making the same noise again, now they tell me they can't find anything mechanically wrong with the car, suggesting I need an alignment, so basically I paid for new brakes for nothing. I also took my car in last October because the heater wasn't working. They fixed it while it was still under warranty (supposedly). Now my heater isn't working again, and it's not under warranty, they want to charge me 565.00 for the repair. My car only has 55,000 miles on it, what are the chances of the heater breaking twice with only 55,000 miles on it? Needless to say, I did not let them fix my car because I certainly don't trust them. I just wanted to share my experience so the rest of you know better! I only gave them one star because they have a shuttle and an awesome shuttle driver. That's the only good I can say about this service department! More

Theives They charge you for just looking at your car. I have taken my vehicle to several Ford dealerships through the years and never was charged for them to They charge you for just looking at your car. I have taken my vehicle to several Ford dealerships through the years and never was charged for them to look at problems. I was only ever charged to fix a problem. Quick Lane said there was a transmission leak and that the Service department would have to look at it but it would be 125 to look at it plus all the repairs and labor. Then they told me the battery, that was a year and a half old, was dying and they needed to replace it. That was suspect to me so I asked them to check the alternator. They said to LOOK at the alternator it would be 125. So they were charging 125 to LOOK at the transmission and 125 to LOOK at the alternator. So every time they had to LOOK at anything they charge 125 not including repairs and labor. REALLY?!?!?! I have NEVER had a Ford dealership charge me to just LOOK at my car. NEVER. They also said that to look at and fix my transmission leak it would be four days. That was yesterday. Today they are saying 10 days. When asked if we could get a loaner car they said no but we could rent one. REALLY?!?!?! On top of all the fees for looking at my car they now suggest we pay them to rent a car. My husband and I will NOT EVER be going back to this dealership. They are ripping us off. I have never been treated this badly by a Ford dealership. More