Mac Haik Ford

Service Department pathetic Was told by Paul Sokol to have my car in by 7AM and after his service men arrived at 8AM work would begin. That did not happen! Left several message Was told by Paul Sokol to have my car in by 7AM and after his service men arrived at 8AM work would begin. That did not happen! Left several messages throughout the day for Paul and never got a returned call from him. Finally at 4:30pm I finally talked with him and was advised that no one had looked at the vehicle since I brought in at 7AM. He said someone would get on it and maybe it would be ready the next day! If I had been told there were a huge backlog of people that had brought their cars in over the weekend and It would be a day or two, I would not have been upset about that. But that was not the case! Paul never mentioned how over loaded they were with other cars! THIS IS VERY POOR CUSTOMER SERVICE!! More

rude not trustworthy Purchased 2016 Explorer delta with Edi, he is rude and can not be trusted. Explained that we were using my credit union for financing and not to run Purchased 2016 Explorer delta with Edi, he is rude and can not be trusted. Explained that we were using my credit union for financing and not to run my credit . Not only did try run my credit they did it 3 times. Will never deal with Mac Haik again. There are to many other dealerships that will do as requested. More

Rude! I visited this dealership this past weekend for a used car. After test driving the car came the negotiations phase where the sales manager - Lee MerLo I visited this dealership this past weekend for a used car. After test driving the car came the negotiations phase where the sales manager - Lee MerLoo was outright rude and arrogant. The way he treated us during the negotiation was unacceptable. Salesman's job is to listen to his customers and give them a welcoming feeling even if they dont meet on the price. If the sales guy doesn't have this basic trait, he should better be doing something else or get some training. I wouldn't be coming to this dealership or any MacHaik showroom for that matter. More

Scott's the best I recently bought a f 250 and I searched all over the southern region for it. I am from louisiana and needed to do the sea all by phone. Scott Walker I recently bought a f 250 and I searched all over the southern region for it. I am from louisiana and needed to do the sea all by phone. Scott Walker was my Salesman and was absolutely amazing!! Other dealerships in the area made little effort to deal with me... I received great assistance in every which way that was possible and then showed up signed the papers and was off in no time into new truck.... There was no hassle and I received a great deal on a great vehicle. If anyone is going to buy a ford I highly recommend Scott Walker. This is the third new vehicle I have ever bought and am very pleased with the whole process. More

8 hours @ $100/HR Mac Haik Ford in Pasadena recently did some work on my 2011 Ford F-150. They replaced the third tail light cover and sealed the back window. Parts cos Mac Haik Ford in Pasadena recently did some work on my 2011 Ford F-150. They replaced the third tail light cover and sealed the back window. Parts cost were $400 and they billed me 8 hours of labor time. Really? 8 hours? To replace a tail light lense and seal the real glass. I will never do business with them again and I suggest you do the same. T. Hoover Seabrook, Tx More

Best Car Buying Experience Ever! If you want a hassle free, cut to the chase car buying experience, go see Marvin Barnes! He is the most professional car salesman I have ever dealt wi If you want a hassle free, cut to the chase car buying experience, go see Marvin Barnes! He is the most professional car salesman I have ever dealt with. I am a single mom with 2 jobs and couldn't get to the lot until 45 mins before closing. Marvin gladly showed me the car I was interested in, let me take it for a spin, and within the hour, I had myself a heck of a deal. Timmie in finance is also a pleasure to work with. From the moment I walked onto the lot until I left after signing papers, I never felt any stress or pressure... I will never go anywhere else to buy a car! More

Great Experience! Scott is the best! He worked hard with us to get the vehicle I wanted and for the exact price I could afford. I was without a vehicle at the time and Scott is the best! He worked hard with us to get the vehicle I wanted and for the exact price I could afford. I was without a vehicle at the time and needed to be across the state in two days. Scott made sure that even though it needed to have some work done to it before I could take it home, that it was expedited and ready just in time to make sure I made it to see my family for Christmas. I would definitely recommend Scottand Mac Haik to anyone! More

Marvin is the Best!!! My experience here has no words, by far Marvin Barnes exceeded and went above and beyond for my husband and I. We bought both cars from Marvin and was My experience here has no words, by far Marvin Barnes exceeded and went above and beyond for my husband and I. We bought both cars from Marvin and was very happy in doing so. Marvin made sure we found what we were looking for, he was patient , professional and understanding.We were satisfied with our purchase and would definitely recommend this dealership and anyone we know to go see Marvin Barnes. More

PERFECT EXPERIENCE DANNY GAITAN WAS VERY HELPFUL WHEN WE BOUGHT OUR CAR. WE ARE VERY PLEASED WITH THE EXPERIENCE INCLUDING THE FINANCING. I WILL BUY MY NEXT CAR FROM THE DANNY GAITAN WAS VERY HELPFUL WHEN WE BOUGHT OUR CAR. WE ARE VERY PLEASED WITH THE EXPERIENCE INCLUDING THE FINANCING. I WILL BUY MY NEXT CAR FROM THEM AND WOULD RECOMMEND THEM TO EVERYONE. More

Working with Charles Walker I had to help my parents buy a used car recently. I found one online at Mac Haik that we went to drive, but it was already sold when we got there. C I had to help my parents buy a used car recently. I found one online at Mac Haik that we went to drive, but it was already sold when we got there. Charlie offered us a comparable vehicle at the same price. He was very professional in his approach and made the experience smooth and easy. He patiently walked my father through the features on the car and helped him set up his phone with the onboard systems. I have bought other vehicles here in the past and would not hesitate to buy here again. Steve Blair More