Mac Haik Ford

Too Busy for Harvey Victims As many others in our community both our cars were totaled along with our house and possessions. Along with dealing with everything else we’ve been re As many others in our community both our cars were totaled along with our house and possessions. Along with dealing with everything else we’ve been researching car options while our insurance claims are processed. Finally after a long day dealing with our home we decide to visit Mac Haik to see four vehicles I had picked out from their online inventory of new cars. I had been researching all week long. I came in with my wife and children since I wanted this to be a positive experience for all. We were greated at the door by this salesman, he directed to his working area where we sat down. I was very sincere by starting the conversation saying we were still waiting for our claim checks and will not be closing a deal right then and there. I also specified that I was expecting the funds this weekend. When I showed him the screen grabs with both explorers he stoped me to asked again how many cars I wanted to see. When he heard four his response was that I needed to narrow my list down because he was too busy. I couldn’t believe what I was hearing. To be honest, I lost it. On top of that the floor was empty, it really wasn't busy at all. I took my family and left, put them in the car and then decided to come back to simply ask this gentleman’s name. When I did he tried to defuse the situation by saying that he now was willing to show me the cars. Offer I didn’t care to accept. When I asked his name he simply said Abraham and when I asked his last name he asked me if I was a cop. At that point I turned and left. This was my first visit to a dealer and I hope this is not the type of treatment I will encounter on what clearly appears to be a sellers market. In hindsight my error may have been to tell him I wasn’t ready for a deal right there and then. However I’m glad the true colors came out at this point of the process rather than after more time was wasted. I admit that lately with everything going on and having to deal with FEMA, Insurance companies, etc my fuse may be a bit short. However after I do all the leg work and come to show my family the possibilities of our new family car I do expect better treatment. Maybe those that say I should go to Dallas and buy my car there are right. I would stay away from this guy, he showed he only cares to make a buck. More

Respectful helpful accommodating and pleasant : My experience couldn't have been better-even and especially through the Harvey Storm! I appreciated Ellis reaching out to check on us and taking ca : My experience couldn't have been better-even and especially through the Harvey Storm! I appreciated Ellis reaching out to check on us and taking care of all our needs in a timely and flexible manner More

Salesperson was very helpful and knowledge Esteban was very knowledgeable and personable. I really appreciated him answering all our questions thoroughly and he went above and beyond to help us Esteban was very knowledgeable and personable. I really appreciated him answering all our questions thoroughly and he went above and beyond to help us. Even after we purchased the car, he took time to explain various features before we drove away. More

Efficient Pleased that our car was ready to go when we arrived at the dealership. We were taken care of efficiently and in a timely manner. Pleased that our car was ready to go when we arrived at the dealership. We were taken care of efficiently and in a timely manner. More

Fast! Efficient!!! PERFECT!!! Mac Haik Ford, Carlos Bermudez and Jesse Pickering with an outstanding team effort, found our new vehicle, and with seamless effort completed our very Mac Haik Ford, Carlos Bermudez and Jesse Pickering with an outstanding team effort, found our new vehicle, and with seamless effort completed our very favorable deal in just 3 hours! They worked hard with attention to detail and provided very attractive financing options. This our third Exployer to purchase from Mac Haik, and our second from Carlos...I have even named my new Exployer after him! Mac Haik also have a very friendly and helpful service department and rental department. Carlos and the rest of the team worked hard after Hurricane Harvey to get us back on the road again! More

Gary W. on great help & respect. Aladdin went way over with helping me get what I needed can't say enough about his help, I really would give him a ten Aladdin went way over with helping me get what I needed can't say enough about his help, I really would give him a ten More

Comm fleet repair These guys have no idea what they are doing in the commercial fleet. My bran new van has been in there for a month and still have no idea when it will These guys have no idea what they are doing in the commercial fleet. My bran new van has been in there for a month and still have no idea when it will be done !!! No one will return your calls and seem to know anything that might help. Not sure they have even figured out what the real issue is with the motor. Have cancelled my next to orders I had coming with them and will look for another ford dealship to buy our company vans from. More

Excelente staff exelent service very friendly very accurate exelent attention I would come back and get more people with them I hope they continued like this th staff exelent service very friendly very accurate exelent attention I would come back and get more people with them I hope they continued like this thank you!!!! More

Appreciation Thank you all and especially Aladdin for picking me up during the massive clean up on Braes Bayou from Hurricane Harvey and picking out an adorable ca Thank you all and especially Aladdin for picking me up during the massive clean up on Braes Bayou from Hurricane Harvey and picking out an adorable car for me. I can't thank you enough. More

Ellis at Mac Haik is the best! I purchased my second F150 from Mac Heik Ford the week of Labor Day 2017 right after tropical storm Harvey hit Houston, TX. Ellis was my sales rep an I purchased my second F150 from Mac Heik Ford the week of Labor Day 2017 right after tropical storm Harvey hit Houston, TX. Ellis was my sales rep and did a fantastic job. It's very refreshing dealing with a sales rep and dealership that does what they say they they will do. No surprises throughout the entire transaction. I highly recommend Mac Haik Ford for your next vehicle purchase. Make sure you ask for Ellis, he's the best! More