Mac Haik Ford

Great service in every department! From my Service Rep, Joan Crawford, to my Salesman, Lionel Rogers, it was a great experience. Everyone was helpful, knowledgeable, available, sincere, From my Service Rep, Joan Crawford, to my Salesman, Lionel Rogers, it was a great experience. Everyone was helpful, knowledgeable, available, sincere, and friendly. Thank you for helping me! I truly appreciate it! Leslie Locke More

John and Scott were awesome I went to the website and found the truck that my husband and I wanted. John went above and beyond to make sure that the deal was done before we drove I went to the website and found the truck that my husband and I wanted. John went above and beyond to make sure that the deal was done before we drove over from Santa Fe, TX. He and Scott made sure we got all the rebates we were eligible for. The people from lo jack had not called us after 3 days, we called and got almost immediate response from John and Scott, it was within an hour the lo jack people were calling to set up the appointment. Thanks so much for taking care of us. More

Amazing! They give you a warm welcome since you arrive at the dealership. Customer service is great. They guide you through every step of the process and are w They give you a warm welcome since you arrive at the dealership. Customer service is great. They guide you through every step of the process and are willing to answer any of your questions. They really focus on making you feel comfortable. More

Manuel17 We just purchased another new vehicle from Mac Haik Ford and the great team there. Carlos Bermudez helped us, yet again, being able to quickly locate We just purchased another new vehicle from Mac Haik Ford and the great team there. Carlos Bermudez helped us, yet again, being able to quickly locate our new Escape, while inventory was shrinking in the Harvey aftermath...Roy Childress provided all the needed accessories and Carlos in finance department made financing easy. We have purchased three vehicles through Carlos Bermudez in the last four months. On all dealing he has been prompt and responsive and the purchases have been very positive experiences. In our time of need, Mac Haik and their team really made a difference. Even our dog Benjamin was welcomed at the dealership! Thank you all!!! More

Good buying experience & customer service We were happy with our buying experience and with Ellis' customer service, as well as all of the other people's we dealt with throughout the process. We were happy with our buying experience and with Ellis' customer service, as well as all of the other people's we dealt with throughout the process. More

No haggle pricing I like the no haggle internet pricing and incentives, including the customer loyalty discount and flood victim employee pricing that even beat the alr I like the no haggle internet pricing and incentives, including the customer loyalty discount and flood victim employee pricing that even beat the already low no haggle price. The salesman, Ellis, and finance mgr, Jesse, were great to work with. Also thanks to Roy for catching that I already had the rubber floor mats I was looking to add! Only complaint was due to the high sales volume the transaction processing time was slower than expected. Overall very pleased with the experience and my new truck! More

Best salesman ever! Mr. Ellis is the best saleman ever. He goes out of his way to find the car you want. I always have a great buying experience at Mac Haik. Mr. Ellis is the best saleman ever. He goes out of his way to find the car you want. I always have a great buying experience at Mac Haik. More

Quick and Easy Purchase Can't say enough about Roy Casas and the level of service given at Mac Haik! Greatly appreciate the attention to detail and the effort to get me in an Can't say enough about Roy Casas and the level of service given at Mac Haik! Greatly appreciate the attention to detail and the effort to get me in and out of the dealership as quick as possible. More

Excellent Customer Service I experienced excellent customer service at this dealership and highly recommend buying a car here. I bought my first car here from Gary Randall and h I experienced excellent customer service at this dealership and highly recommend buying a car here. I bought my first car here from Gary Randall and he was so helpful. He assisted in my vehicle search, helping me decide which vehicle fit me the best. He gave us a very reasonable price and made the car buying process not stressful at all. I definitely recommend Gary! More

Too Busy for Harvey Victims As many others in our community both our cars were totaled along with our house and possessions. Along with dealing with everything else we’ve been re As many others in our community both our cars were totaled along with our house and possessions. Along with dealing with everything else we’ve been researching car options while our insurance claims are processed. Finally after a long day dealing with our home we decide to visit Mac Haik to see four vehicles I had picked out from their online inventory of new cars. I had been researching all week long. I came in with my wife and children since I wanted this to be a positive experience for all. We were greated at the door by this salesman, he directed to his working area where we sat down. I was very sincere by starting the conversation saying we were still waiting for our claim checks and will not be closing a deal right then and there. I also specified that I was expecting the funds this weekend. When I showed him the screen grabs with both explorers he stoped me to asked again how many cars I wanted to see. When he heard four his response was that I needed to narrow my list down because he was too busy. I couldn’t believe what I was hearing. To be honest, I lost it. On top of that the floor was empty, it really wasn't busy at all. I took my family and left, put them in the car and then decided to come back to simply ask this gentleman’s name. When I did he tried to defuse the situation by saying that he now was willing to show me the cars. Offer I didn’t care to accept. When I asked his name he simply said Abraham and when I asked his last name he asked me if I was a cop. At that point I turned and left. This was my first visit to a dealer and I hope this is not the type of treatment I will encounter on what clearly appears to be a sellers market. In hindsight my error may have been to tell him I wasn’t ready for a deal right there and then. However I’m glad the true colors came out at this point of the process rather than after more time was wasted. I admit that lately with everything going on and having to deal with FEMA, Insurance companies, etc my fuse may be a bit short. However after I do all the leg work and come to show my family the possibilities of our new family car I do expect better treatment. Maybe those that say I should go to Dallas and buy my car there are right. I would stay away from this guy, he showed he only cares to make a buck. More