Mac Haik Ford

Warranty work done quickly and correctly I had a list of 4 issues for the service department to fix. They should have been covered by the extended warranty I had purchased at another dealers I had a list of 4 issues for the service department to fix. They should have been covered by the extended warranty I had purchased at another dealership. I was worried that a couple of intermittent issues would come back “we couldn’t find the problem” but they replaced all the needed parts, such as the backup camera. The work was done in a couple of days, and the warranty covered the rental car. All I paid was the deductible. No delays, no questions, no pushback on intermittent problems! More

Great service and excellent price After doing an extensive search to several dealers to find the best deal I can say that Mac Haik Ford in Houston was the best. From the beginning they After doing an extensive search to several dealers to find the best deal I can say that Mac Haik Ford in Houston was the best. From the beginning they gave me a great quote and Omar Padilla (sales rep) was always very responsive when information was requested and answering all my questions. I definitely recommend Mac Haik Ford better than the other dealers where I was struggling to get answers. More

Great Experience Process was easy and friendly. Thank you for all the help and courtesy, I feel really good about my new car!! I will definitely come back!! Process was easy and friendly. Thank you for all the help and courtesy, I feel really good about my new car!! I will definitely come back!! More

Poor customer service! This is the second time in a row I had horrible service. After the first time I expressed my displeasure with a survey and never contacted. I had a re This is the second time in a row I had horrible service. After the first time I expressed my displeasure with a survey and never contacted. I had a recall notice and called 3 times the week of Novemeber 13th and left messages because call wasn’t answered. I never received a call back. Finally on the 17th I did get someone to answer and set up an appointment for the following Monday. The dealership was undergoing renovations at the service drop off location. That wasn’t an issue but no information on where to go. I moved car and went to quick lube. They told me I had to go to service. I moved car back and went to the only door that wasn’t blocked off. That was also the wrong place and a person took me to right place. No one would go that way because you had to go through another door and no way of knowing the right location. The first person I met was rude. I left my car but when I picked it up it was idling rough and loud. It continued making a nasty noise. I am not happy with this dealership! My next car will not come from this location. More

Persistence paid off. I put my search in October for several dealers to find what we needed. Some were responsive with false leads and some misleading. As me and my wife we I put my search in October for several dealers to find what we needed. Some were responsive with false leads and some misleading. As me and my wife were about to close the deal in November at the credit union Roy calls and had what we wanted and even bettered the deal that we had. His persistence encouraged us to see what he had and glad we did. Perfect fit and thankful for his persistence. And the setting and atmosphere at that dealership was hands down the best I'd ever experienced. More

Many Thanks to Mac Haik Ford and Ellis Joubert Ellis went above and beyond to help me get a great deal on a 2017 Ford Edge. He took the time to explain all the different options available and allow Ellis went above and beyond to help me get a great deal on a 2017 Ford Edge. He took the time to explain all the different options available and allowed me to make a wise buying decision. Cameron in finance put his computer to work and get me an outstanding deal. This is now the 3rd vehicle we have purchased from Mac Haik and all 3 have been a great experience. More

Great Experience! Rick was top notch. He did a fantastic job of making me feel as though he was really on my side in finding the right vehicle. Carlos also did a fantas Rick was top notch. He did a fantastic job of making me feel as though he was really on my side in finding the right vehicle. Carlos also did a fantastic job on the finance side of explaining all of the options available almost as if he was a third party. More

Best service and deal ever received Went online looking for a new truck. Sales person Shane Zertuche contacted me I gave him general ideas on what I was looking for. When I came in and c Went online looking for a new truck. Sales person Shane Zertuche contacted me I gave him general ideas on what I was looking for. When I came in and chose a truck we found out it had a recall. This happened on 2 different trucks, but that was Ford's fault not the dealership. Shane went the extra mile trying to find what I was looking for. Well he found it got it in from Dallas and got the deal done around the number I wanted. Excellent service. More

No Hard Sales Push, Customer Friendly Our salesman, Joshua Davis, was exactly what we needed. Our whole transaction went very smoothly because of Josh's kind and friendly manners. We lost Our salesman, Joshua Davis, was exactly what we needed. Our whole transaction went very smoothly because of Josh's kind and friendly manners. We lost our car to flood waters from Harvey and found the best vehicle for us now with Josh's help. We would highly recommend Josh Davis for a smooth-sail through the whole transaction. More

Great deal and salesman! Ellis was a great salesman from the beginning. He did everything he could to find me the exact car I wanted. He is very thorough when going over all t Ellis was a great salesman from the beginning. He did everything he could to find me the exact car I wanted. He is very thorough when going over all the details of the car and is very knowledgeable. Will definitely go back to him for my next purchase! Mak haik had the best deals in town. More