Mac Haik Ford

New Truck Carlos was very helpful and took the time to show us many trucks on the lot and off lot. Very helpful and understood my needs. Carlos was very helpful and took the time to show us many trucks on the lot and off lot. Very helpful and understood my needs. More

Makes buying a new car great!! I have purchased many cars for my business and myself. I would highly recommend Mac Haik Ford to anyone. Chris has always done his absolute best to ma I have purchased many cars for my business and myself. I would highly recommend Mac Haik Ford to anyone. Chris has always done his absolute best to male buying a new vehicle painless. He takes very good care of the customer after the sale as well. That is something you just don't seem to find in the automobile buying transaction anymore. More

Needs better customer service The beginning of my experience with Mac Haik Ford was less than satisfactory. The salesman that approached me didn’t seem too interested in selling an The beginning of my experience with Mac Haik Ford was less than satisfactory. The salesman that approached me didn’t seem too interested in selling anything to me. It was as if he already assumed he wasn’t getting a sale and so he felt like he didn’t need to put much effort forth. He didn’t lead the conversation much so there was several long pauses until I initiated more of the conversation. I came to the dealership for the exact car that I bought, so unfortunately he was going to get the sale regardless of his customer service. I love my vehicle, but he didn’t explain much to me. I had no idea how long my Sirius XM free trial would last along with many other questions regarding the functionality of the vehicle. I was dead set on getting a Ford Explorer though so that didn’t deter me from purchasing the vehicle. I figured I could just teach myself the ins and outs later. It just would’ve been nice if he was a lot more customers service oriented and acted like he was excited to sell me the vehicle. It wasn’t until the very end, after I signed all the financial documents, that he perked up and started smiling. It was disappointing to say the least. I will continue buying Fords, but I don’t know if I’ll go back to that particular dealership. Even the financial manager was a little rude when I was questioning the numbers and unsure about getting the extended warranty. I ended up walking out paying way more than agreed upon originally because they tacked on a few things and used my trade in to get me to the agreed upon price, even though I wanted to walk out with a certain price BEFORE my trade in was incorporated. That was my fault. I should’ve known. They were being sneaky. More

New Car I bought a new Expedition and couldn’t be happier with the attention and service I have received, from the sales staff, financing, and even the servic I bought a new Expedition and couldn’t be happier with the attention and service I have received, from the sales staff, financing, and even the service department. More

Great experience Ellis was absolutely wonderful to work with. Car shopping isn’t one of my favorite activities but Ellis made it simple. I highly recommend him! Ellis was absolutely wonderful to work with. Car shopping isn’t one of my favorite activities but Ellis made it simple. I highly recommend him! More

Warranty work done quickly and correctly I had a list of 4 issues for the service department to fix. They should have been covered by the extended warranty I had purchased at another dealers I had a list of 4 issues for the service department to fix. They should have been covered by the extended warranty I had purchased at another dealership. I was worried that a couple of intermittent issues would come back “we couldn’t find the problem” but they replaced all the needed parts, such as the backup camera. The work was done in a couple of days, and the warranty covered the rental car. All I paid was the deductible. No delays, no questions, no pushback on intermittent problems! More

Great service and excellent price After doing an extensive search to several dealers to find the best deal I can say that Mac Haik Ford in Houston was the best. From the beginning they After doing an extensive search to several dealers to find the best deal I can say that Mac Haik Ford in Houston was the best. From the beginning they gave me a great quote and Omar Padilla (sales rep) was always very responsive when information was requested and answering all my questions. I definitely recommend Mac Haik Ford better than the other dealers where I was struggling to get answers. More

Great Experience Process was easy and friendly. Thank you for all the help and courtesy, I feel really good about my new car!! I will definitely come back!! Process was easy and friendly. Thank you for all the help and courtesy, I feel really good about my new car!! I will definitely come back!! More

Poor customer service! This is the second time in a row I had horrible service. After the first time I expressed my displeasure with a survey and never contacted. I had a re This is the second time in a row I had horrible service. After the first time I expressed my displeasure with a survey and never contacted. I had a recall notice and called 3 times the week of Novemeber 13th and left messages because call wasn’t answered. I never received a call back. Finally on the 17th I did get someone to answer and set up an appointment for the following Monday. The dealership was undergoing renovations at the service drop off location. That wasn’t an issue but no information on where to go. I moved car and went to quick lube. They told me I had to go to service. I moved car back and went to the only door that wasn’t blocked off. That was also the wrong place and a person took me to right place. No one would go that way because you had to go through another door and no way of knowing the right location. The first person I met was rude. I left my car but when I picked it up it was idling rough and loud. It continued making a nasty noise. I am not happy with this dealership! My next car will not come from this location. More

Persistence paid off. I put my search in October for several dealers to find what we needed. Some were responsive with false leads and some misleading. As me and my wife we I put my search in October for several dealers to find what we needed. Some were responsive with false leads and some misleading. As me and my wife were about to close the deal in November at the credit union Roy calls and had what we wanted and even bettered the deal that we had. His persistence encouraged us to see what he had and glad we did. Perfect fit and thankful for his persistence. And the setting and atmosphere at that dealership was hands down the best I'd ever experienced. More