Mac Haik Ford

Great Experience Aladdin was very thorough and took the time to explain all the features of the vehicle we purchased. He made the buying experience very easy for us. Aladdin was very thorough and took the time to explain all the features of the vehicle we purchased. He made the buying experience very easy for us. More

Very enjoyable internet shopping experience I sent an email to the dealership on Tuesday evening after hours about my interest in making a purchase, and Omar responded first thing on Wednesday m I sent an email to the dealership on Tuesday evening after hours about my interest in making a purchase, and Omar responded first thing on Wednesday morning. I had shopped around and knew exactly what model, color, and options I wanted, and Omar put a deal together after only three email exchanges! He was sensitive to my schedule constraints and had the vehicle ready for delivery that day at 4:30 pm. There were absolutely no surprises or unpleasant moments during the transaction process. Every employee at Mac Haik treated with courtesy and respect. I appreciate the professionalism that Omar and his colleagues demonstrated during my purchase experience. More

Professionalism Aladdin is an exceptional sales person. He understands the needs of a customer and based on that he try to find the best solution/deal for you. Even Aladdin is an exceptional sales person. He understands the needs of a customer and based on that he try to find the best solution/deal for you. Even though I had a situation with another salesperson that makes me push away from close the deal with MacHaik Aladdin toke over the situation and handle it in a very good way. I liked his approaching as a salesperson and his professionalism. Thanks Aladdin More

Felt like I got the run around. I knew exactly which vehicle I wanted to buy. On Mac Haik’s website is had a “no haggle” price. I told Roy I was coming out to look at the vehicle an I knew exactly which vehicle I wanted to buy. On Mac Haik’s website is had a “no haggle” price. I told Roy I was coming out to look at the vehicle and if I was as on the website I would buy. The next day I visited the dealership and Roy was not there. That was fine. I got handed off to Jason. We went to the storage lot and looked at the vehicle. It was as advertised. We went back to the dealership and that when Jason proceeded to tell me could not sell me the vehicle at the no haggle price from the website. He claims that upgrades had been done to the car. I told him I don’t care about the so called upgrades. I wanted the no haggle price. I went home. The next day I called Jason and told him the if they want to sell the car at the no haggle price I would bring a check today. 10 minutes later he texted me that we had a deal. I feel like they tried to game me for extra money. An advertised price is an advertised price. More

Took a while but got the deal done Aladdin was great. The whole car shopping experience is overwhelming but they did a great job. Would recommend my friends to this dealer and Aladdin. Aladdin was great. The whole car shopping experience is overwhelming but they did a great job. Would recommend my friends to this dealer and Aladdin. Was actually a better price than the Pasadena location. More

Friendly staff Aladdin did a great job in every way possible. I brought my wife and kids with me to the dealership, and my kids started to get antsy while an issue w Aladdin did a great job in every way possible. I brought my wife and kids with me to the dealership, and my kids started to get antsy while an issue with a recal on the vehicle I was purchasing was being handled. Aladdin made arrangements to get us into a loaner vehicle so that we could go get a bite to eat while we waited. We also received a very fair value on our trade in. Overall a very positive experience. More

Great Salesperson I was very impressed with Aladdin Atassi, my salesperson, at Mac Haik Ford. I have never met a salesperson who was more knowledgeable about the truck I was very impressed with Aladdin Atassi, my salesperson, at Mac Haik Ford. I have never met a salesperson who was more knowledgeable about the truck I was buying. During the test drive he was able to demo the most important features of the truck while sitting in the back seat! The remaining part of negotiating and closing the deal was straight forward, honest and painless. Go see him if you need a vehicle. More

Mixed Review of Service Dept. Scheduled an appt. for service with service advisor, Paul Sokol. I let him know I would need a loaner in accordance with my service plan, which he sa Scheduled an appt. for service with service advisor, Paul Sokol. I let him know I would need a loaner in accordance with my service plan, which he said he would arrange, and to ask for him when I brought in my car. He told me the recall work would take half a day. Arrived on my scheduled day/time and asked for Paul. After waiting over 15 minutes for Paul to show up, another employee stepped in to help. When I went to the rental car counter, no car had been reserved, and they did not have one in the price range allowed by my service plan. Big Kudos to Dan and Jordan in that department. They were awesome. They took care of me without penalty. Waited to hear from Paul Sokol about the status of the repairs and finally called him at 5 p.m. As he was looking on the computer, he made the comment, "Oh your car was the one which we caught on fire and ended up in a ditch," and then chuckled. I didn't think the comment was funny or appropriate. He then said my car had not been worked on that day, that it would be worked on first thing the next day, and that he would call me and keep me updated on the status. This meant rearranging my schedule for a second day which I could have done more easily if I had received a courtesy call early on to let me know. Day two: No call from Paul Sokol all day. I called to talk to him at 5 p.m. on day two only to be told he wasn't "in" that day. I was told the repair work had been completed earlier in the afternoon. I would have been able to avoid rush hour traffic if I had received a call when the work had been completed. When I arrived to pick up my call, I asked to speak to the service manager. I believe his name is Paul Scanlon(?). He had left for the day so I spoke to Andy, the service dept. foreman. He was very nice and apologetic, but didn't have authority to act on the situation. He made a copy of the paperwork and said he would give it to the service manager and I would receive a call from the service manager the next morning. No call was ever received. When I got in my car to leave, there were black grease(?) marks on the passenger seat. Andy was able to remove them with upholstery cleaner. I bought my car from this dealership and this is the first time I had need of the service department. I said "yes" I would recommend the dealership because of Andy, Jordan, and Dan, but I will only recommend with full disclosure. As for me, I most likely will not be using this service department in the future. More

AWESOME DEALERSHIP EXPERIENCE! KUDOS RAY WRIGHT! I originally found the vehicle searching eBay. I texted Ray back and forth a few times and agreed to the deal pending a test drive. Ray held the vehic I originally found the vehicle searching eBay. I texted Ray back and forth a few times and agreed to the deal pending a test drive. Ray held the vehicle until I could arrive and had the truck ready at the front when I arrived. Literally the easiest and fastest buying experience at a dealership, ever. No BS, straight to the point and honest. Very fair deal for both parties. Thanks again Ray. More

Wonderful hard working Staff I drove 4 hours to this dealership. These guys stayed hard at work on our deal until 12:00 am. Positive attitude despite of working 3 hours after clos I drove 4 hours to this dealership. These guys stayed hard at work on our deal until 12:00 am. Positive attitude despite of working 3 hours after close. Salesman. Worked hard to satisfy my every need. More