Mac Haik Ford

Buyer be aware! I purchased a 2023 F-150 Lightning Lariat, 3 weeks ago, and found out that the specs that Ford posted on the sticker was not accurate and only estima I purchased a 2023 F-150 Lightning Lariat, 3 weeks ago, and found out that the specs that Ford posted on the sticker was not accurate and only estimations. For example, Ford claims the truck will go 320 mills on a full charge. The most miles I got on a full charge was approximately 130 miles. In addition, The vehicle would never charge to 320 miles. The best was 317 miles. After consulting with the salesperson and the dealership on several occasions regarding these issues, I wanted to give the truck back with 1000 miles on it and purchased a gasoline one. The dealership offered me $50K for the truck when I paid $72K just 3 weeks ago. Ford does not even want the product! Buyers, run from the Lightning Trucks! More

Just finished up the easiest, most pain free vehicle purchase perhaps in my lifetime. If you are looking for a new Ford, give Mac Haik Ford on the Katy Fwy and chance to earn your business. Stop in and purchase perhaps in my lifetime. If you are looking for a new Ford, give Mac Haik Ford on the Katy Fwy and chance to earn your business. Stop in and ask for Jason R., he's solid and will take care of you. Outstanding experience overall, from start to finish. More

Helpful, good customer services, less stress, fast, better deal, better sales, better dealer, excellent staff, better deal, better sales, better dealer, excellent staff, More

Delivered a new F-150with an incompletely installed bed cover. Cruise control doesn’t work. 360 camera doesn’t work. Collision assist doesn’t work. Sensors continuously go off. Salesman stopped answering c cover. Cruise control doesn’t work. 360 camera doesn’t work. Collision assist doesn’t work. Sensors continuously go off. Salesman stopped answering calls once the truck was delivered. Dealership will not have anyone contact me back. I’ve called several times over a weeks time. Completely horrible customer service. Do not recommend. More

Do not take your car for SERVICE! If you have a choice avoid this dealership For any major service. My husband took my 2017 Ford Edge with less than 70k miles in because a check engi If you have a choice avoid this dealership For any major service. My husband took my 2017 Ford Edge with less than 70k miles in because a check engine light came on. The dealer claimed they fixed it, but before leaving the lot the AC was suddenly not working. They called again and said it was fixed, my husband got it home and it was now leaking fluids. He returned to this dealership again because the check engine light was on AGAIN, this dealer proceeds to tell my husband that it is now the transmission. I am not certain how dealerships can get away with damaging your car, but if you have a choice AVOID THIS PLACE More

They were very friendly and honest. Listened to our needs and wants. Nathan Wood is a awesome salesperson. Listened to our needs and wants. Nathan Wood is a awesome salesperson. More

Great service and support from Steven Salinas for the purchase of a new Bronco. He was very knowledgable about the vehicle, explained all the features to me and my wife and took us out for test drives. H purchase of a new Bronco. He was very knowledgable about the vehicle, explained all the features to me and my wife and took us out for test drives. He also diligently answered our questions about the vehicle and its features, as well as Ford's warranties and support for owners. More

Israel was professional, courteous, LISTENED to me unlike other dealers who just spouted off useless information. Knowledgeable about the trucks, options and accessories. Outstanding gentleman! other dealers who just spouted off useless information. Knowledgeable about the trucks, options and accessories. Outstanding gentleman! More

Outstanding service from Sebastian! From start to finish he was amazing to work with! Highly recommend! From start to finish he was amazing to work with! Highly recommend! More

Found a truck online for a good price at this Mac Haik dealership. Drove 5 hours to get there. Drove it, loved it. Got numbers with add-ons $2k more than advertised, and offered a lowball for our trade in dealership. Drove 5 hours to get there. Drove it, loved it. Got numbers with add-ons $2k more than advertised, and offered a lowball for our trade in. Disappointed and left. Three days later the salesman, Sebastian, reached back out asking if we'd found a truck. Told him no, still looking. Conversations/negotiations continue. Evening 4th day after we'd gone home, Sebastian, offers the truck at the internet price plus TTL. No trade in. Morning 5th day, puts it in writing, screen shot the offer and sends it to us. He says if that is acceptable, we don't have to sign, just reply back our acceptance in the email. We did. We have a deal. We make arrangements to send the down payment, finance docs, and time to pick up the truck. That afternoon we receive an email from Sebastian that the truck had been sold 4 days earlier, and the deal was off. WHAT? FOUR DAYS EARLIER? Shocked and disappointed is an understatement. Nothing to be done. We moved on. The next evening, feeling like something was "off," we went back online to their dealership. To our surprise we found that very truck reposted for sale at this dealership for $6k more than the original post that we responded to. We did a screen shot to preserve what we were seeing. Same VIN, same mileage. It was the truck. Called the sales manager, Kyle Sample, the next day asking for an explanation. He told us we had an opportunity to buy the truck the first time we were there, and missed out, and are now just complaining because of our own regret. Kyle completely ignored it was his sales person that reached back out to us, negotiated and sealed the deal. I asked if he could explain how it was possible to negotiate a deal to sell a vehicle that had, supposedly, been sold 4 days earlier. He said "he couldn't speak to that." He denied that truck was ever reposted. I offered to send him the screen shots, texts and emails. He refused, and told me he didn't need our business and hung up on me. The level of deceit we experienced, we really had no idea was out there. These guys are the ones who give car dealers their notoriously bad reputations. More