Mac Haik Ford

I had a recall for my Ford Edge to fix the adaptive steering , and I also needed an oil change, and battery replacement, called Mac and made an appointment, took two weeks to get in. Had my car in the service s , and I also needed an oil change, and battery replacement, called Mac and made an appointment, took two weeks to get in. Had my car in the service stall at 7:30am as scheduled. I told ROBERT GONZALEZ, my service rep, make this recall fix a priority over getting the oil changed and replacing the battery. ROBERT GONZALEZ did exactly the opposite. He changed the oil, replaced the battery, and told he just could not get to the recall. ROBERT GONZALEZ is not a man of his word and this was the last time I will have service or purchase another FORD from MAC HAIK. The service is poor, the employees are poor, and it was a total waste of my time. I have since gone to Covert Ford in Hutto and it took 60 minutes to fix the recall. More

Great Experience All Around...Thank You..!! The experience was very pleasant from start to finish.. From the salesman Nelson, and some help from Ellis, all the way to the top with Richard and To The experience was very pleasant from start to finish.. From the salesman Nelson, and some help from Ellis, all the way to the top with Richard and Tony. They went out of their way to track down a vehicle and complete the transaction in a timely fashion. They were very accommodating with regards to my trade-in and some timing issues. It was a pleasure to work through this process with them and have them deliver a transaction this smoothly. The finance department did an excellent job of explaining my options as to what is available and at what costs, etc. I would recommend this dealership without hesitation. Thanks for everything. More

Aladdin is Awesome Aladdin was extremely knowledgeable, answering all my questions, polite. He helped me from the phone call, test drive, financing. I appreciate the a Aladdin was extremely knowledgeable, answering all my questions, polite. He helped me from the phone call, test drive, financing. I appreciate the attention he gave to me. More

Exemplary Experience Aladdin was extremely knowledgeable, answering all my questions about my new F-150. He was patient with me in reviewing all the aspects of the truc Aladdin was extremely knowledgeable, answering all my questions about my new F-150. He was patient with me in reviewing all the aspects of the truck's operation. He was fair in explaining the pricing. He encouraged me to contact him if I have any more questions. I would definitely recommend him to any future customer. More

New F250 Great experience, good prices on new trucks, salesman was great to work with, finance department was also great to work with, I would recommend this Great experience, good prices on new trucks, salesman was great to work with, finance department was also great to work with, I would recommend this dealership to others More

Wonderful service and great experience Ellis took wonderful care of us. He was thorough in making sure that what we wanted in our car was in stock and available. We walked in wanting to f Ellis took wonderful care of us. He was thorough in making sure that what we wanted in our car was in stock and available. We walked in wanting to finance with our bank and talk out-the-door prices only, and that was respected. We were not pressured to purchase a vehicle we didn't want nor to finance through Ford Motor Credit. Mannie was patient as quick with final paperwork and Roy was very helpful in answering our questions regarding after-market accessories. We appreciate the respect we were given as customers. Thank you! More

Purchase of two used vehicles We purchased two vehicles in one week with EJ's help. He showed us only what we described and delivered the perfect choices for us. The prices were be We purchased two vehicles in one week with EJ's help. He showed us only what we described and delivered the perfect choices for us. The prices were better than most of what I had seen on various dealership websites and he worked with us on achieving our goal. But he really worked on the little things- a little more for the trade, a bedliner, detailed and gas upped! If you need help and don't want to spend forever shopping, go see EJ! More

Oh that little button!! Great experience with service for what I thought was and electronics check on the lane keeping feature of my Escape. It turned out to be a little butt Great experience with service for what I thought was and electronics check on the lane keeping feature of my Escape. It turned out to be a little button on turn signal device that was accidentally pushed somehow after having vehicle for 1.5 years. Felt so silly when Cyrus pointed out that was the problem, but watching that I do not hit that button again. More

Excellent The overall experience was fantastic! Working with Art Espinosa was top notch. I would follow him wherever he worked. Mr. Espinosa was courteous, k The overall experience was fantastic! Working with Art Espinosa was top notch. I would follow him wherever he worked. Mr. Espinosa was courteous, knowledgeable, friendly, and just fun to talk to. He is a true asset. More

Wasted by time I was initially dealing with another dealership and I found the car I wanted at Mac Haik Ford and after several phone calls and emails was lured into I was initially dealing with another dealership and I found the car I wanted at Mac Haik Ford and after several phone calls and emails was lured into coming in to speak to them because they could work out a deal. BS I stayed there for 4 hours just to be told "We will call you Monday." Well I had to initiate the follow up then there was no call back. Again I had to reach out to them the following day. Again they could produce no "deal" as promised. The manager Carlo stated Ford would not do the deal, which is funny because I had another deal at another dealership WITH Ford. When I spoke to him on Tuesday he proceeds to tell me he can try other lenders. 3 days go by and no call, no follow up. Is this how you treat someone who you want to be a customer. I was even willing to put 10k down to get the car that I wanted but I will not give them my business. Please do not waste my time or others. More