Mac Haik Ford

Misdiagnosed the problem and no fix until perfect survey I bought a certified pre-owned car from Mac Haik Ford's Used Car department with a 100k powertrain warranty & 12k bumper to bumper warranty. Soon a I bought a certified pre-owned car from Mac Haik Ford's Used Car department with a 100k powertrain warranty & 12k bumper to bumper warranty. Soon after taking my car home, a buzzing noise would start at high speeds. The noise got louder the faster I went (freeway speeds). I took my car in and spoke with Kelli, who said it may be a loose panel under the car or the disintegrated soundproofing on top of the passenger side wheel well which would not be included in the bumper-to-bumper warranty. I tried to look at it myself but didn't find any loose panels. I gave in and made the soonest service appointment with Ron Gunter because I had a long road trip coming up. Ron Gunter said that there were screws loose under the car and that after replacing, the sound went away. They charged me $200 for an oil change and supposedly four screws. I explicitly didn't remember any missing screws under the car when I had checked previously. In picking up the car from service, they left my car running in the middle of the parking lot with grease stains all over. On the drive home after the appointment, the buzzing noise was still obviously present. It was too late to reschedule as my long road trip was right after. On the road, I realized the rubber surrounding the windshield was lose and flapping in the wind, making the sound. I glued the rubber strap back down and vowed never to go back to Mac Haik as they had misdiagnosed my problem and charged me for it. After submitting a bad review on the follow-up email, I got a call from Cyrus Makvandi wanting to make things right. He wanted me to bring my car in to fix the soundproofing and make sure everything else was ok. I brought it in and left it with him, then he came back promising to fix the soundproofing and give it a full detail, and give me oil change coupons if I left him a perfect review. I told him that sounded like a deal. Then he said that he was not going to do anything until I left a perfect review and he got a confirmation that it was received. I told him that I was already deceived by the sales department when Nathan Wood promised a lot was covered in warranty, which ended up being incorrect, and as such I would not submit a perfect review for service that was not yet rendered. He refused to do anything until the review was submitted, so I came back to collect my car and leave. I am baffled that any company would hold services hostage until receiving prior confirmation on perfect review of services. The Mac Haik Service center wasted my time and money. They charged me over $200 without double-checking the problem was fixed, left my car running in the parking lot with grease stains all over, and tried to scam me in to leaving a perfect review before making things right. I will never go back and strongly advise others to not do business here. More

Excellent service!! coming down from Virginia and only stopping in Houston for few hours Mr. Aladdin Atassi went out of his way to be sure we got what we came for. Amazi coming down from Virginia and only stopping in Houston for few hours Mr. Aladdin Atassi went out of his way to be sure we got what we came for. Amazing service and plenty inventory to choose from and thank you again!! I will be back for my second vehicle!! More

Parts department will RIP YOU OFF! I was just quoted MSRP X 2 for a part I can buy on-line through Ford at MSRP. The online chat via Ford parts was very helpful. Mac Haik chat well th I was just quoted MSRP X 2 for a part I can buy on-line through Ford at MSRP. The online chat via Ford parts was very helpful. Mac Haik chat well they where gracious enough to close the dialogue box in hopes I'd just go away. Congrats Mac Haik! You lost all my future business. More

Thank you Aladdin Aladdin was patient & thorough. He made the whole process easy & low stress . Overall great experience & I left super happy & well informed & confiden Aladdin was patient & thorough. He made the whole process easy & low stress . Overall great experience & I left super happy & well informed & confident in my purchase More

Really great experience After spending nearly a month searching for the right car I had gone to a dozen dealerships and car lots looking for something I knew I would love. It After spending nearly a month searching for the right car I had gone to a dozen dealerships and car lots looking for something I knew I would love. It wasn't until I sat down with Elena Estopellan at Mac Haik that I had come close to finding what I knew I wanted. She was amazing from beginning to end in the process of finding and purchasing my vehicle. Both her and Mannie Patel in their finance department worked with me the whole way to get me into my new car. No hassle, no broken promises, no pressure. If I ever need another car in the future, this is the place I'll definitely be coming to first. More

My purchase experience Alladin was great just what I needed, straight forward honorable with assisting me. No price gouging telling a client one price to reel you in and ad Alladin was great just what I needed, straight forward honorable with assisting me. No price gouging telling a client one price to reel you in and add on more. Would highly recommend More

Purchased a New Mustang The best car buying experience I have had thus far. Aladdin and Ellis were fantastic to work with. Very helpful, courteous, knowledgable and made th The best car buying experience I have had thus far. Aladdin and Ellis were fantastic to work with. Very helpful, courteous, knowledgable and made the overall process enjoyable. I would recommend Mac Haik Ford to anyone looking for great service. More

We got it done . Alladin and Ellis helped me in getting me out of a lease early on one vehicle into another that best suited my growing family. Thanks. again. . Alladin and Ellis helped me in getting me out of a lease early on one vehicle into another that best suited my growing family. Thanks. again. More

Purchased a Ford Explorer Our experience at Mak Haik Ford was wonderful. Everyone we dealt with were so friendly & grateful for our business. Our salesman, Aladdin Atassi was c Our experience at Mak Haik Ford was wonderful. Everyone we dealt with were so friendly & grateful for our business. Our salesman, Aladdin Atassi was courteous and so knowledgeable of the car. overall.a great experience. More

Simply the BEST! Aladdin is a very knowledgeable salesman and an overall great guy. No pressure. All supportive of my desires for the perfect vehicle. And that is exa Aladdin is a very knowledgeable salesman and an overall great guy. No pressure. All supportive of my desires for the perfect vehicle. And that is exactly what I got. He always kept in touch with me and made me feel he was as invested in my goals as I was. It's been a long while since I bought a new vehicle but I am sure this is the very best service and assistance I have ever had the benefit of. Aladdin Rocks!! More