
Mac Haik Ford
Houston, TX
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In my opinion they are con artists. They did a 15 minute job and charged me roughly $300 in labor, sold me a $70 part for about $150 and then to add insult to injury, charged $50 for misc supplies. (None we job and charged me roughly $300 in labor, sold me a $70 part for about $150 and then to add insult to injury, charged $50 for misc supplies. (None were needed. They removed 2 screws, replaced the part and put the same screws back in. All inside the cabin.) All of that despite the verbal price they gave me the day before that was ~$200 less. Do NOT trust their service department. Will never buy a vehicle from them or get service from them ever again. More
Prompt professional service, on time delivery Very professional truck shop. Service issues quickly identified and repaired the first time professional truck shop. Service issues quickly identified and repaired the first time More
Very helpful and solved the problem quickly. Follow-up questions were professionally answered. At all times was made to feel like I was the most important customer. questions were professionally answered. At all times was made to feel like I was the most important customer. More
Good communication by the service department. Jerry Straznicki is very personable and helpful. He always returns phone calls and is available, Thus location is convenient to my residence. Straznicki is very personable and helpful. He always returns phone calls and is available, Thus location is convenient to my residence. More
Service was great. Very friendly staff. Once the purchase was made the staff was quick to prepare the truck and every helpful in moving remaining items to the new truck. Paperwork was quick and painless. was made the staff was quick to prepare the truck and every helpful in moving remaining items to the new truck. Paperwork was quick and painless. More
Mac haik provided excellent service, informed me promptly what the problem and cost to correct it. They also had my vehicle ready ahead of the original estimated time. The service advisor jerry straznicky pr what the problem and cost to correct it. They also had my vehicle ready ahead of the original estimated time. The service advisor jerry straznicky provided a great customer experience. More