Mac Haik Ford Lincoln - Service Center

Great service. Take care of everything in a timely manner and call or text you when you vehicle is ready. Take care of everything in a timely manner and call or text you when you vehicle is ready. More

Nick did a fantastic job taking care of me and the work needed with my Bronco! needed with my Bronco! More

I needed a 10,000 mile checkup and oil change, so I used the service department where I bought my 2023 Escape plugin Hybrid, Mac Haik Ford. I used the Quick Lane service and was completely satisfied with th the service department where I bought my 2023 Escape plugin Hybrid, Mac Haik Ford. I used the Quick Lane service and was completely satisfied with the whole experience. I definitely recommend the service department at Mac Haik Ford. More

The dealership was great. Jesse was helpful in getting me with the truck I wanted.. Gabe was great with helping me in the finance department. Jesse was helpful in getting me with the truck I wanted.. Gabe was great with helping me in the finance department. More

Excellent customer service from Cowboy and Brock. Very professional. Very courteous and polite. Highly recommend them to anyone. Very professional. Very courteous and polite. Highly recommend them to anyone. More

Took my 2018 Ford Escape in for a Works Package. I've always had a great experience with the Quick Lane folks. However, this time, the technician failed to secure the insulated skid tray underneath I've always had a great experience with the Quick Lane folks. However, this time, the technician failed to secure the insulated skid tray underneath the engine after the oil change. I discovered it several days afterwards due to hearing some "scraping" sounds. Upon notifying my service writer (Ryan Burgener, who BTW is great), I brough my car back and it was promptly fixed. They never laid blame but took responsibility for the oversight and fixed it immediately. To err is human. I recommend Mac Haik for sure. More

Good service. The only issue is the fact that spare parts is no longer in the dealership. Is like 5 miles away! The only issue is the fact that spare parts is no longer in the dealership. Is like 5 miles away! More

This is a VERY BUSY service center. The wait to have service performed was over a week. Service advisor initially did not contact me and I had to call back for updates on the progress o The wait to have service performed was over a week. Service advisor initially did not contact me and I had to call back for updates on the progress of my vehicle repair. The last two days is when the service advisor was able to give me updates. More

Everyone was so helpful in getting my transmission fixed, especially Nick Gamez. Nick kept me informed on the progress being made as time progressed and the work was performed in a timely manner. Oh did I especially Nick Gamez. Nick kept me informed on the progress being made as time progressed and the work was performed in a timely manner. Oh did I mention? The transmission shifts better now than when it did when it was brand new. I’m fully satisfied with the service I received from everyone. Thanks for a job well done. More

Took multiple attempts at calls, kept getting disconnected, then once I got some one they would transfer me from service to Quick lane then back and forth. Leadership should check their phone nu disconnected, then once I got some one they would transfer me from service to Quick lane then back and forth. Leadership should check their phone numbers on monthly cadence to validate the customer experience. Parking to get into service is difficult. Service area is not aligned w premier Lincoln brand. Thus after 18 months, I traded for Mercedes More