Mac Haik Ford Lincoln - Service Center

Love the service team at Mac Haik. They communicate everything and provide excellent customer service They communicate everything and provide excellent customer service More

I'd taken my truck to 3 other dealers. Every one of them just wanted to reprogram the transmission. Charles and crew took a legit look at it and found the issue. Ended up getting the entir Every one of them just wanted to reprogram the transmission. Charles and crew took a legit look at it and found the issue. Ended up getting the entire transmission replaced under warranty. Truck drives beautifully now. More

Even though the AC was out, service was great. The free coffee and wifi is 5 stars. The free coffee and wifi is 5 stars. More

Mak Haik Ford sold me a “new” car with rodent damage and then tried to make me pay for the repairs. The car I purchased was a loaner car with 650 miles on it, but was considered “new”. I didn’t realize at then tried to make me pay for the repairs. The car I purchased was a loaner car with 650 miles on it, but was considered “new”. I didn’t realize at first that the check engine light was on. I had to go out of town right after I purchased it, so when I went to pick up my license plates, I reported it to my salesman and someone in the service department who said to arrange the loaner car with my salesman and bring it back anytime and they would look at. Salesman told me the next day that they had no loaner cars, even though I paid for this service when I bought the car. He then never tried again to get me a loaner or call me back. When I called to try and make a service appointment, I was told to just bring it in anytime. I was again told they had no loaner cars, but they would get me a ride home. I dropped by Quick Lane with the car and Shay all but accused me of lying when I said I had talked to someone in the service department and was told to just bring it in. He was very put out and said there was no record of my call. He then went and talked to someone in the back. He came out and had a complete change of demeanor, falling all over himself to be nice to me this time. Now all of a sudden they had loaner cars. I was given a loaner car. Shay called the next day to tell me there was rodent damage to the car to the tune of $1200 and it was my responsibility to pay for it. I told him there was no way that happened on my watch. He said I needed to look for rat poop in my garage! Funny, my previous Ford was housed in my garage for six years without rat damage! I called my salesman (who was off that day). He said he would talk to someone the next day. I decided to go to the dealership and talk with the sales manager. He resolved the problem so that I was not charged for the damage. Shay called to tell me I could pick up the car and there was no charge for the repairs. He also reminded me I would receive a survey and to remember he was the one who helped me resolve this. This was the third new car I purchased there. My salesman never even returned my phone call when he was back at work to apologize for selling me a car with rodent damage and a check engine light on. I took the car to an independent mechanic and had him check it. I’m still keeping my fingers crossed there’s not going to be more damage. I know where these cars are parked outside and to blame that on me was deplorable! I guess they thought they could pull one over on me since I’m a woman. I will never buy another car from Mak Haik or recommend them to anyone! More

I recently had my car in for repairs, and it ended up being a lengthy process. However, the experience was made so much better by the service advisor, Nick Gamez. He did a fantastic job of keeping me inf being a lengthy process. However, the experience was made so much better by the service advisor, Nick Gamez. He did a fantastic job of keeping me informed, providing regular updates on the status of my vehicle warranty process and what was going on with the vehicle. It really helped ease my worry and gave me peace of mind. I really appreciate his great communication and excellent service. More

Went in for a diagnostics test, had a loaner vehicle for a couple of days, was called in to pick it up- when I got to the dealership, they told me they hadn’t even started on my car so I had to keep the loa a couple of days, was called in to pick it up- when I got to the dealership, they told me they hadn’t even started on my car so I had to keep the loaner vehicle an extra two days, was charged $600 for a diagnostic test and loaner vehicle. Do not recommend coming here. More

Thank you to Robert for always taking care of us - understanding the issues and walking us through the process and keeping us abreast of the situation. I am concerned that I was delayed in bringing i understanding the issues and walking us through the process and keeping us abreast of the situation. I am concerned that I was delayed in bringing in my vehicle as the loaner vehicles are limited. More

They are always very condescending with us. And this last time we went in for an oil change and our expedition has not been running the same ever since. It shakes when idling and under the hood And this last time we went in for an oil change and our expedition has not been running the same ever since. It shakes when idling and under the hood makes a loud noise. More

Mac Haik Georgetown is the go too for service after purchase. Chad is always phenomenal and the service is great!! purchase. Chad is always phenomenal and the service is great!! More

Shawn did an outstanding job handling the service needed on our Bronco. He was very professional and helpful. Kept us informed through the whole process and made sure all service items were done properly. on our Bronco. He was very professional and helpful. Kept us informed through the whole process and made sure all service items were done properly. More