Mac Haik Ford Lincoln - Service Center

I'm happy with the outcome of the repair of my transmission I am pleased with the experience I received the 2nd time I brought my Explorer in for service. This time the communication was much better and the pr I am pleased with the experience I received the 2nd time I brought my Explorer in for service. This time the communication was much better and the problem was fixed. I appreciate the effort that was made to fix the situation. More

Periodic oil change We use Mac Haik for all our vehicle purchases and maintenance. We always receive friendly service. If you do not get there when they open, the wait We use Mac Haik for all our vehicle purchases and maintenance. We always receive friendly service. If you do not get there when they open, the wait for an oil change is 2+ hours, which can be annoying, but it doesn't deter us from using their service. More

Great service The staff at Quick Lane is outstanding. Always have a warm friendly attitude that lets you know they want to help. If there is an issue,, they take th The staff at Quick Lane is outstanding. Always have a warm friendly attitude that lets you know they want to help. If there is an issue,, they take the time to explain it in such a way that someone who is not a car expert will understand. I won't let anyone else work on my car: these are the people I trust. And that is something I can say about every Mac Haik employee I have dealt with. More

quality service My car was repaired in a timely manner and the service personnel was amazing. I really liked that I received calls throughout the process. thanks! My car was repaired in a timely manner and the service personnel was amazing. I really liked that I received calls throughout the process. thanks! More

Recall Not sure why my car was not washed, it was a mess and when i picked it up it was the same, and i did not want to wait to ask Not sure why my car was not washed, it was a mess and when i picked it up it was the same, and i did not want to wait to ask More

Outstanding service. Outstanding in every respect! Jason Norman went out of his way to make me happy. I couldn’t have been more pleased! Jason is the epitome of what a S Outstanding in every respect! Jason Norman went out of his way to make me happy. I couldn’t have been more pleased! Jason is the epitome of what a Service Advisor. EXCELLENT!!! More

See Jason Norman Jason is my guy. He takes care of all my service needs on my Expedition and my Edge. I know it would cost a little less at other shops but Jason's l Jason is my guy. He takes care of all my service needs on my Expedition and my Edge. I know it would cost a little less at other shops but Jason's level of service and the fact I am getting top notch work with Genuine Ford Parts is why I keep going to Jason at Mac Haik. I just drop it off and have my wife pick me up or take the shuttle. Jason calls me a couple of hours lates and tells me whats wrong with it. I approve or disapprove of the repair. Easy Peasy/ More

Doesn't stand behind service New suspension for Ford f250 was never attached to the truck. MTV discovered the problem and fixed my truck for me at no cost! Ford would not even New suspension for Ford f250 was never attached to the truck. MTV discovered the problem and fixed my truck for me at no cost! Ford would not even agree to pay for a tow to their dealership despite the 2 year service guarantee on the work they did with costly new suspension. More

Online Reservation System Fatally Flawed Service request for oil change and overall check of 2010 Ford F-150 before a upcoming trip to southern Colorado and northern New Mexico with a request Service request for oil change and overall check of 2010 Ford F-150 before a upcoming trip to southern Colorado and northern New Mexico with a request to inspect the 4x4 function submitted online 2 weeks prior to 7 am appointment. Arrived 6:45 am and when service advisers finally showed up at 7:05 am was told I would have to leave the truck if I wanted it checked. Service adviser kept saying she saw the online service request for the first time minutes before. When using online scheduling it is logical that the service request would be examined and if vehicle would have to left advise the customer before their arrival especially when the online service request indicates customer will wait. More