Mac Haik Ford Lincoln - Service Center

not sure how to rate this experience I brought my truck in as a result of a recall notice. Everyone was nice to deal with, and the alteration required far less time than I was originally I brought my truck in as a result of a recall notice. Everyone was nice to deal with, and the alteration required far less time than I was originally quoted. When I returned for pick up, the truck was brought around for me, and I climbed in to be on my way with my four year old in tow. I noticed when climbing in, the seat had been moved all the way back, allowing access to something underneath the steering column I assumed for the repairs needed. The problem is, the power toggle on the side of the seat no longer functioned for moving forward. Every other direction the seat move but forward, forcing quite a stretch to drive the truck. I pulled over, went back and brought it to their attention. The technician's response was, "Well, we didn't break it!" He then asked if I wanted them to diagnose the issue and provide me a price to fix. Uh, no. I want the truck returned to me in the state it arrived. Now to be fair, I have no idea if this mechanical failure happened before I brought it in, or if it happened to fail coincidentally while it was there. What I do know, is that I had no problem having the seat position in a correct and safe position prior to arriving, and I no longer could do that after the work was done. So am I happy with the experience? Some of it exceeded expectations, but the "it's not our fault" crap left a bad taste in my mouth. Perhaps a "let's find a way to get it back in a safer position to drive now, and down the road, when you are ready to have that mechanical failure addressed, we will provide you a fair price to do so." More

Good but Engine light turned red once but opted to have it checked. It was checked immediately and sure enough, vehicle couldn’t be driven. However, it would t Engine light turned red once but opted to have it checked. It was checked immediately and sure enough, vehicle couldn’t be driven. However, it would take 2 weeks to repair (person and/or part not available). While they had it, I asked to do other fixes previously recommended. I thought the time was too long and additional rental car cost to me. But I’m still not unhappy with the service. More

Julie Nichols ROCKS! The best part of Mac Haik Lincoln service is my service advisor Julie Nichols. She helps make the arrangements for service and then goes above and bey The best part of Mac Haik Lincoln service is my service advisor Julie Nichols. She helps make the arrangements for service and then goes above and beyond by recommending things I REALLY need to have done. She is not just trying to run up my service bill. She noticed I needed inspection and then new tires. She found a competitive price for my tires. Got it all done and made my world once again spin in greased grooves. More

Great experience My experience with the sales person is what keeps me coming back. Nick Deardorff was amazing and very friendly. The service department is always Aweso My experience with the sales person is what keeps me coming back. Nick Deardorff was amazing and very friendly. The service department is always Awesome! They are busy but the staff stays friendly and easy to work with. I have a Jeep Cherokee but I go to McHaik Ford service center to get my oil changed because they do a great job! I am trading my car in soon and will be calling my sales person again. More

A1 service I gave a 5 stars for excellent, quick service everybody was courteous, friendly, helpful, respectful, did exactly what I needed them to do timely than I gave a 5 stars for excellent, quick service everybody was courteous, friendly, helpful, respectful, did exactly what I needed them to do timely thanks. More

I brought my truck in for service. I live in S. Austin and drive about 25 miles and pass 2 other Ford dealerships to come to MacHaik for sales and service. I've bought vehicles from th I live in S. Austin and drive about 25 miles and pass 2 other Ford dealerships to come to MacHaik for sales and service. I've bought vehicles from those other dealerships bit since I came to your dealership I've always felt your staff and been fair and honest. I will continue to recommend your dealership and make that drive in the future. More

Robert was great If you ever have to get your vehicle serviced I highly recommend using the service advisor Robert. He really took care of me and made sure I was happy If you ever have to get your vehicle serviced I highly recommend using the service advisor Robert. He really took care of me and made sure I was happy with the work preformed. More

3 trips for a mirror My drivers mirror was damaged and needed to be replaced. The parts Dept said they had the part- I made an appointment and on arrival was told they wou My drivers mirror was damaged and needed to be replaced. The parts Dept said they had the part- I made an appointment and on arrival was told they would have to paint the mirror, 2 day job. Then the mirror was replaced but I realized they had not attached the electronics and it could not be repositioned. Third trip in today- kind of ridiculous More

Julie nichols She is great and always gives really good service. I always go to her. She understands how women describe what is wrong with their car which is VERY She is great and always gives really good service. I always go to her. She understands how women describe what is wrong with their car which is VERY VERY important. She is so knowledgeable More

Best service center Robert, made our experience very easy and quick. He is on top of your repair and communication is the best. I would recommend this service center to a Robert, made our experience very easy and quick. He is on top of your repair and communication is the best. I would recommend this service center to anyone. More