Mac Haik Ford Lincoln - Service Center

Great Customer Service They stay super busy here, so expect to wait, but they're really good at communicating what they are doing and what it will cost, and asking before ad They stay super busy here, so expect to wait, but they're really good at communicating what they are doing and what it will cost, and asking before adding anything on. Everyone is super friendly, and I never felt any pressure. I also appreciated that I was treated with respect, and they answered my questions without being condescending. More

3rd row seat repair Brought the truck in to have 3rd row seat fixed. It broke in less than a month of owning the brand new car. A courtesy vehicle was provided. Service w Brought the truck in to have 3rd row seat fixed. It broke in less than a month of owning the brand new car. A courtesy vehicle was provided. Service was complete in 8 days with 2 separate parts orders had to be made. The service department is the only part of Mack Haik I would recommend to others. More

Regular Service Work On My Superduty As I normally do I took my F250 6.7 Liter diesel to Jason Norman for a regular oil and filter change. Again, as normal, Jason did a great job getting As I normally do I took my F250 6.7 Liter diesel to Jason Norman for a regular oil and filter change. Again, as normal, Jason did a great job getting the work completed promptly and according to my instructions. More

Had recalled air bags replaced and they kept the car longer They were great and friendly they had to keep over night but they washed and cleaned car for free because of it which was nice thank you very much They were great and friendly they had to keep over night but they washed and cleaned car for free because of it which was nice thank you very much More

Truck Service Had service performed on my 2018 F 150. Mac Haik was able to diagnose the issue and get the work done in a day! Professionals kept me apprised of e Had service performed on my 2018 F 150. Mac Haik was able to diagnose the issue and get the work done in a day! Professionals kept me apprised of every step and work was foe right the first time! I would recommend Mac Haik for great service! More

Problem diagnosed quickly, recall work completed, Dropped it off Monday morning, received diagnosis that afternoon, repair and two recalls repaired by Tuesday morning.. Was kept aware of issues, notif Dropped it off Monday morning, received diagnosis that afternoon, repair and two recalls repaired by Tuesday morning.. Was kept aware of issues, notified when completed. More

Awesome Great staff always do a great job getting me in and out in a timely fashion. Like that you can get the car washed at the same time Great staff always do a great job getting me in and out in a timely fashion. Like that you can get the car washed at the same time More

So glad I went for a second opinion! I bought my truck from Mac Hail(and glad I did) but moved to Brownwood after the purchase. I did buy the extended warranty too. Good thing. So my I bought my truck from Mac Hail(and glad I did) but moved to Brownwood after the purchase. I did buy the extended warranty too. Good thing. So my 2017 f250 blew a hose at 44k miles. I originally took the truck to the ford dealer in Brownwood. Their shop is as a disaster. Super messy and they told me my warranty DID NOT cover the problems and the repair would be $800 to replace 2 radiator hoses!! Good thing I took the truck back to Mac Haik. They were able to fix my truck using the extended warranty for only a $100 deductible. No questions asked. My rep Juan, was awesome and very attentive and when he had to step out on a personal issue another advisor stepped in seamlessly and my truck was completed exactly as requested. They were awesome and addressed every need I had. My ford truck will go nowhere else for service now!! Thank you Mac Haik for continuing to take great care of me long after the sale! More

James was very professional and helpful throughout. Had several issues that were easily detected and resolved, but had one that was elusive. Team was able to narrow this to an axle problem and correct. Had several issues that were easily detected and resolved, but had one that was elusive. Team was able to narrow this to an axle problem and correct. Thank You. More

Excellent Service The service department was very professional and dedicated to friendly service. They addressed all my concerns and completed the service very quickly The service department was very professional and dedicated to friendly service. They addressed all my concerns and completed the service very quickly. Having the sign showing the expected wait time is very helpful. More