Mac Haik Ford Lincoln - Service Center

Service advisor 'Robert Gonzalez' is pretty good. He is really good advisor, he answered all my questions and helped me understand things more around my car. I would really recommend this place. He is really good advisor, he answered all my questions and helped me understand things more around my car. I would really recommend this place. More

Excellent Service Took my wife's 2019 MKC for Premium Maintenance Service. Julie Nichols took excellent care of us. We will continue to use Mac Haik Lincoln. Everyt Took my wife's 2019 MKC for Premium Maintenance Service. Julie Nichols took excellent care of us. We will continue to use Mac Haik Lincoln. Everything was as expected. More

Excellent service and help Julie Nichols was my service advisor. She is the bees knees. Kept me informed all through the process of my service. Have never had a better experienc Julie Nichols was my service advisor. She is the bees knees. Kept me informed all through the process of my service. Have never had a better experience. Good system. Great job! More

Oil change Omar did the intake paperwork and when the work was completed he personally escorted me to my vehicle. He took the time to help me navigate some of t Omar did the intake paperwork and when the work was completed he personally escorted me to my vehicle. He took the time to help me navigate some of the features on my truck that I had questions about, e.g. automatic windshield wipers. His courteous behavior and willingness to help is much appreciated. More

Mark Stepp was 100% customer service. He worked to get me in at a convenient time for me, and helped me by locking my vehicle up in a secure place when I could not return that afternoon to He worked to get me in at a convenient time for me, and helped me by locking my vehicle up in a secure place when I could not return that afternoon to pick up my vehicle. More

Good quality reliable and friendly I’ve been going to Mac Gail ford Georgetown for 11 years. The service has never failed me Julie has treated myself & my family very well. I have never I’ve been going to Mac Gail ford Georgetown for 11 years. The service has never failed me Julie has treated myself & my family very well. I have never / ever had to take any of my vehicles back due to bad service. They perform the job right the first time. More

Mac Haik service center excellence! I am very happy with Mac Haik’s vehicle service center! Never had a bad experience when going there for my vehicle service needs. It starts with the g I am very happy with Mac Haik’s vehicle service center! Never had a bad experience when going there for my vehicle service needs. It starts with the great customer service team ready to greet me as I drive up, gather information and begin the diagnostic process. Thank you. Over the years I have built a relationship and trust with one service advisor in particular, Jason Norman. It is nice to know he will be there for me when needed. All I have to do is call make an appointment (recommended) or show up occasionally, give him my keys, chat for 5 min, head off to work and know my vehicle will be returned fixed! Thank you Jason. As for the mechanics behind the scenes...great work as well. They are very professional, care about their work and never return my vehicle covered in greasy fingerprints! Thank you all! More

Great Customer Service They stay super busy here, so expect to wait, but they're really good at communicating what they are doing and what it will cost, and asking before ad They stay super busy here, so expect to wait, but they're really good at communicating what they are doing and what it will cost, and asking before adding anything on. Everyone is super friendly, and I never felt any pressure. I also appreciated that I was treated with respect, and they answered my questions without being condescending. More

3rd row seat repair Brought the truck in to have 3rd row seat fixed. It broke in less than a month of owning the brand new car. A courtesy vehicle was provided. Service w Brought the truck in to have 3rd row seat fixed. It broke in less than a month of owning the brand new car. A courtesy vehicle was provided. Service was complete in 8 days with 2 separate parts orders had to be made. The service department is the only part of Mack Haik I would recommend to others. More

Regular Service Work On My Superduty As I normally do I took my F250 6.7 Liter diesel to Jason Norman for a regular oil and filter change. Again, as normal, Jason did a great job getting As I normally do I took my F250 6.7 Liter diesel to Jason Norman for a regular oil and filter change. Again, as normal, Jason did a great job getting the work completed promptly and according to my instructions. More