Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,368 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,368 Reviews of Mac Haik Ford Lincoln - Service Center
Sort by
April 19, 2019
Recall notice Took care of the recall with no hassles. Great service team. Called Service Department, got me scheduled, and work was done quickly. Kept informed alo Took care of the recall with no hassles. Great service team. Called Service Department, got me scheduled, and work was done quickly. Kept informed along the way. More
by CDGBLG
Verified CustomerEmployees Worked With
Julie and mark
April 18, 2019
Great Customer Service Mac Heik is a Great Dealership to buy a vehicle from. From sales to service department they have treated me very well. I have bought 2 vehicles from Mac Heik is a Great Dealership to buy a vehicle from. From sales to service department they have treated me very well. I have bought 2 vehicles from them. Mark is my service manager, & has always taken great care of my vehicle And any concerns . Thank You for such Great Customer Service. More
by JMGIL1953
Employees Worked With
Mark Steff
April 18, 2019
Delayed maintenance Stopped for a routine oil/filter change and tire rotation plus top-off of under the hood fluids. Typical 5000 mile maintenance. Only two customers wer Stopped for a routine oil/filter change and tire rotation plus top-off of under the hood fluids. Typical 5000 mile maintenance. Only two customers were in the waiting room when I arrived and they quickly left. I waited. After an hour, I checked in the parking lot to see if my car had been removed from its slot and it had. I waited some more. After 45 more minutes, the technician came to me with a list of recommended work to be done and I refused both items. I waited some more but expected to have my car delivered at any time. Another 40 minutes passed. I was finally called up to pay my bill and leave. I've done maintenance work on my own cars before and know how long it takes to do certain things. Two and a half hours to get a simple oil/filter change and tire rotation done is too long for a "Quick Lane." Suggest you take reservations like the Honda place does. Those guys are fast. More
by nanapapa0
Employees Worked With
Shay Piel
April 18, 2019
Service advisor 'Robert Gonzalez' is pretty good. He is really good advisor, he answered all my questions and helped me understand things more around my car. I would really recommend this place. He is really good advisor, he answered all my questions and helped me understand things more around my car. I would really recommend this place. More
by Mahi
Employees Worked With
Robert Gonzalez
April 17, 2019
Excellent Service Took my wife's 2019 MKC for Premium Maintenance Service. Julie Nichols took excellent care of us. We will continue to use Mac Haik Lincoln. Everyt Took my wife's 2019 MKC for Premium Maintenance Service. Julie Nichols took excellent care of us. We will continue to use Mac Haik Lincoln. Everything was as expected. More
by Pedro Mojica
Employees Worked With
Service, Julie Nichols
April 17, 2019
Excellent service and help Julie Nichols was my service advisor. She is the bees knees. Kept me informed all through the process of my service. Have never had a better experienc Julie Nichols was my service advisor. She is the bees knees. Kept me informed all through the process of my service. Have never had a better experience. Good system. Great job! More
by Pflugerbird johnson
Employees Worked With
Julie Nichols
April 17, 2019
Oil change Omar did the intake paperwork and when the work was completed he personally escorted me to my vehicle. He took the time to help me navigate some of t Omar did the intake paperwork and when the work was completed he personally escorted me to my vehicle. He took the time to help me navigate some of the features on my truck that I had questions about, e.g. automatic windshield wipers. His courteous behavior and willingness to help is much appreciated. More
by DR.CHRIS.BALLARD
Employees Worked With
Omar in quick service
April 16, 2019
Mark Stepp was 100% customer service. He worked to get me in at a convenient time for me, and helped me by locking my vehicle up in a secure place when I could not return that afternoon to He worked to get me in at a convenient time for me, and helped me by locking my vehicle up in a secure place when I could not return that afternoon to pick up my vehicle. More
by Dave R Gtown
Employees Worked With
Mark Stepp
April 15, 2019
Good quality reliable and friendly I’ve been going to Mac Gail ford Georgetown for 11 years. The service has never failed me Julie has treated myself & my family very well. I have never I’ve been going to Mac Gail ford Georgetown for 11 years. The service has never failed me Julie has treated myself & my family very well. I have never / ever had to take any of my vehicles back due to bad service. They perform the job right the first time. More
by HEC923
Employees Worked With
Julie Nichols, Jason Norman James Davila’
April 15, 2019
Mac Haik service center excellence! I am very happy with Mac Haik’s vehicle service center! Never had a bad experience when going there for my vehicle service needs. It starts with the g I am very happy with Mac Haik’s vehicle service center! Never had a bad experience when going there for my vehicle service needs. It starts with the great customer service team ready to greet me as I drive up, gather information and begin the diagnostic process. Thank you. Over the years I have built a relationship and trust with one service advisor in particular, Jason Norman. It is nice to know he will be there for me when needed. All I have to do is call make an appointment (recommended) or show up occasionally, give him my keys, chat for 5 min, head off to work and know my vehicle will be returned fixed! Thank you Jason. As for the mechanics behind the scenes...great work as well. They are very professional, care about their work and never return my vehicle covered in greasy fingerprints! Thank you all! More
by ThomasH
Employees Worked With
Jason Norman
