Mac Haik Ford Lincoln - Service Center

Great job from start to finish. All departments were easy and quick to work with. All departments were easy and quick to work with. More

Everything went well, general upkeep and recall was done. Wait time at the service center wasn't too bad. Wait time at the service center wasn't too bad. More

Friendly informative and professional team that tries to provide old fashion good service no pressure on the options and whether things had to be done immediately or I could wait provide old fashion good service no pressure on the options and whether things had to be done immediately or I could wait More

It was great working with Cesar Rivera-Fuentes and Troy Quiroz to get my Honda Accord Sport. There was an issue with the vehicle the day after purchase, but both of them worked to immediately fix the issu Quiroz to get my Honda Accord Sport. There was an issue with the vehicle the day after purchase, but both of them worked to immediately fix the issue. More

Once the problem was identified, they took really good care to get my vehicle out fast. care to get my vehicle out fast. More

Overall, my experience was happy. They told me my truck would be ready at three and it was not ready until six and then my salesman tells me that my truck is SiriusXM ready, but it wa They told me my truck would be ready at three and it was not ready until six and then my salesman tells me that my truck is SiriusXM ready, but it was not that’s a disappointment and a big way because I travel a lot, and I really like listening to SiriusXM, but other than that, it was all good More

Charles at Quick Lane was friendly, helpful and professional. My Navigator was unsafe to drive with a full instrument panel display and media blackout (including navigation and radio) due to a smal professional. My Navigator was unsafe to drive with a full instrument panel display and media blackout (including navigation and radio) due to a small water spill in the cupholder area that reached poorly designed and protected electronic components beneath the center console area. (Is it unlikely an owner will never experience a spill in the cupholder area!) This took place the end of June. The regular Lincoln service department said they could not schedule repair until the end of October. This meant I would have to drive with no speedometer, no fuel indicator, no turn indicators, and no panel safety of operation features for more than 90 days. While getting an oil change service at Quick Lane the following week, I explained to Charles what had happened and why we couldn't use my Lincoln App to obtain the mileage for the vehicle from my panel for the oil change. After a brief discussion and then a review of his maintenance technician's work schedules, he was able to schedule me for this electronics repair service for the first week of August--more than 2 months earlier than the regular service department! He was my hero, and obviously more concerned about taking care of a valued customer than his counterparts in the Service Department. I had been on the verge of abandoning Lincoln and going to BMW for my next vehicle. His efforts on my behalf have caused me to reconsider. More

Shay got me checked in explained there was going to be some wait time to get the service done. The waiting area is comfortable which help make the wait time very tolerable. some wait time to get the service done. The waiting area is comfortable which help make the wait time very tolerable. More

With appointment wait was 2 1/2 hours, way to long. I think you do not honor the appointments , you just put them in line with everyone else. Will be shopping around for another dealer. I think you do not honor the appointments , you just put them in line with everyone else. Will be shopping around for another dealer. More

Service was done in a very timely manner and the person that performed it was excellent that performed it was excellent More