Mac Haik Ford Lincoln - Service Center

Nice and easy when they come pick it up and then bring it back with no additional costs. back with no additional costs. More

Excellent service from door to door. Thank you for the commitment to customer service. Very satisfied customer. Thank you for the commitment to customer service. Very satisfied customer. More

The lube and brake service was brilliant as always, and motor was ready when promised. motor was ready when promised. More

Shay in the Quick Lane is THE BEST! !! Shay understood my concerns regarding being left without a vehicle for several days and ensured a loaner vehicle was available. Shay also address !! Shay understood my concerns regarding being left without a vehicle for several days and ensured a loaner vehicle was available. Shay also addressed an additional concern and had that fixed as well. I cannot say enough about how much I appreciate Shay and his customer service. Cowboy is also pretty awesome. Cowboy was able to get my vehicle fit in (within a week instead of having to wait until January 2025) to fix a seatbelt fault so that I didn't have to continue to drive around in an unsafe situation. He called a few days after I picked my vehicle up from the shop to check and make sure my vehicle was fixed and running as expected. Great customer service as well. More

My service was handled quickly and professionally. The work was completed on time and to my satisfaction. The one issue that I have is regarding a shuttle service. I was told that the shuttle servic The work was completed on time and to my satisfaction. The one issue that I have is regarding a shuttle service. I was told that the shuttle service was discontinued during covid and not restored. The following day I saw a Mac Haik shuttle on the road. I will use the pickup and delivery service going forward. More

Unfortunately, I've had to take my car in twice within a span of a month. Both times, Robert Gonzalez took care of me and made sure my car was done in a timely fashion. He has great communication and great span of a month. Both times, Robert Gonzalez took care of me and made sure my car was done in a timely fashion. He has great communication and great customer service. More

took my car on time & finished sooner than I expected. Good experience, very pleased, no complaints. Good experience, very pleased, no complaints. More

It was easy to schedule service. Drop off and pick up was quick. Completed services in a timely manner. No issues with service. Drop off and pick up was quick. Completed services in a timely manner. No issues with service. More

It was a follow up call for Charles to get the Escape in to the body shop for a recall and he handled everything great, just as he handled the service the week before. I appreciate his patience and willingn to the body shop for a recall and he handled everything great, just as he handled the service the week before. I appreciate his patience and willingness to make the arrangements with John in the body shop to get me taken care. Definitely went above his pay grade to get it done! More

First, the good. Chad in Quick Service busted his tail to help me out and delivered his service within a few hours. Tim in the regular Service Lane was also extremel Chad in Quick Service busted his tail to help me out and delivered his service within a few hours. Tim in the regular Service Lane was also extremely helpful in sorting through the dealer madness. The worst of the group is Elijah (F) who is supposed to be the accessories manager. He never seems to be in the office and was unable after having my truck for 5 days to get warranty authorization from Ford for a $20 5th wheel ring that broke off. 2 weeks later and he has still not provided an update. James Main (F) is supposedly the Service Director who I was told to speak with on day 1, but I saw him and he said he was going to lunch and could not talk to me. I left him a voicemail when I got home and no return calls to date. Don’t use this dealer! More