Mac Haik Ford Lincoln

Actually, made contact with sales rep Kelly McWain via Actually, made contact with sales rep Kelly McWain via telephone for a car I had located at Mac Haik while searching online. It was what i had be Actually, made contact with sales rep Kelly McWain via telephone for a car I had located at Mac Haik while searching online. It was what i had been looking for and although I live 800 miles from Austin, Tx, I made a deal through Kelly which was too good to pass up. I flew down to Austin and Kelly me me at the airport. After arriving at the dealershop, I met with the gentleman (I'd say a Texas gentleman, and that is a compliment) who handled the paperwork and I was on my way in less than 20 minutes. The car was serviced, clean and had gas when I drove off for home. I am a long time Ford truck owner and when it comes time for a new truck, I'll contact Kelly first as she was a pleasure to deal with, as was the other employees I encountered, even though Mac Haik is some distance away! More

Kelly McWain was an excellent sales person. My car buying experience has never been that smooth or painless. I told her what I was looking for, and she began the search. She found a car that we thought would experience has never been that smooth or painless. I told her what I was looking for, and she began the search. She found a car that we thought would be good, missing one key feature that I was looking for, and she went through pricing getting it put on after market. When I decided that I just wasn't comfortable with that deal, she said "OK, let's keep looking". I got a call 2 days later saying she had found the perfect car, and I was driving away in said car a day or so later. Not only had she found me the car I was looking for, she found me a car 3 steps above and beyond what I was looking for, for the exact perfect price that I was looking to buy at. I would recommend Mac Haik to anyone for buying a car, and your only choice of sales person is Kelly McWain. More

I have purchased 2 cars and a motorcycle from Mac Haik. My sales person, Kelly McWain, has been nothing but excellent to deal with every time. She's been nothing but honest and straight forward with me eve My sales person, Kelly McWain, has been nothing but excellent to deal with every time. She's been nothing but honest and straight forward with me every time, and I feel MH has treated me fairly both with my trades and my purchase. I recommend Kelly (and MH) to all of my friends. More

Customer Service pertains to the need for replacing the front passenger leather seat after 3 weeks of owning the Ford Edge. After waiting about a month for the leather to come into the dealership I called front passenger leather seat after 3 weeks of owning the Ford Edge. After waiting about a month for the leather to come into the dealership I called Brett and he said that the leather had been in the shop for a week or longer and that he had left me a voice message on my cell phone. Upon Brett's suggestion I brought in the car first thing in the morning and after not hearing about the progress all day I called Brett and he told me that the leather was the wrong color so I would have to bring the car back again. Again he said that he had left me a voice message on my cell phone earlier in the day about the mix up. I was told that the new leather would take 3 to 5 days to get to the dealership so then I would be called to bring the car in. About 3 weeks passed so I called Michael Blackburn about the status of the leather and left him a voice message. Later that same day Brett called and said that the leather had just come in so I could bring in the car for replacement. My main concern is that none of the times that Brett said he left me voice messages on my cell phone was there a message on my cell phone or our home phone plus no calls from the dealership were even listed as being missed. I hope my future experiences will be better. My buying experience with Paul Roberge was excellent. Dave Stockwell More

I talked my niece and her husband to take to Georgetown because I was going to purchase a car. I kept in contact with Mr. Roberge on-line about the auto I was interested in. It was this 740iL BMW Black on because I was going to purchase a car. I kept in contact with Mr. Roberge on-line about the auto I was interested in. It was this 740iL BMW Black on Black with low miles. I thought it would be the perfect auto for me. I arrived at the dealership that Saturday and walked the entire parking lot looking for my car. There were other BMWs but mine wasn't there to be seen. I went inside to asked for Paul and inquired about my car. I told he was off and the car was sold later on the previous evening. I was heartbroken but the nice sales lady who waited on me did a good job in putting me into another auto. But I decided not to purchase anything at the time and would come back in pick out something nice later. More

I recently purchase a 2011 F-150 from Mac Haik in Georgetown Tx., which I first start the process with an on line search and credit approval, which I was then contacted by a Mr. Ted Li who ended up Georgetown Tx., which I first start the process with an on line search and credit approval, which I was then contacted by a Mr. Ted Li who ended up being an excellent salesmen and a gentleman above approach. I am a customer who has had many bad experiences with dealerships dating back many years starting with days when I was a young military man. Because of this, I try to prepare myself about the product I am about to buy and I have a habit of being very combative when I first arrive at any dealership. Mr. Li from the start was very friendly, he listened, he was knowledgeable of the product and if he did not know something he went and found the answer and just didn’t wing it. Most of all he did not play any of the games and because of that, he took a possible sale and turned it into a sale. I am very satisfied so far with the product and the service I have received from Mac Haik Ford and Mr. Ted Li. I recommend that if you’re going to purchase a Ford product and use Mac Haik Ford in Georgetown TX, then walk in and ask for Mr. Ted Li. More

I was in the market for a new F-150, so I contacted several area dealerships, explaining what I wanted and asking for the best possible price. Paul Roberge at Mac Haik was an easy and friendly man wit several area dealerships, explaining what I wanted and asking for the best possible price. Paul Roberge at Mac Haik was an easy and friendly man with whom to work, and I was able to get everything I wanted in a truck, and more, for a price that I thought was very reasonable. Only one other dealership was even close to the price I got, but in the end, they could not give me a better price than I got from Paul at Mac Haik. I have told several friends and members of my church about the great experience I had. More

I was greeted warmly by Paul and shown cars that I asked to see. All my questions were answered readily, and that helped me determine that the car I was orginally interested in was not the car I really wan to see. All my questions were answered readily, and that helped me determine that the car I was orginally interested in was not the car I really wanted to buy. I asked to drive the Lincoln MKX, and drove the limited addition. THIS was MY car!!! I love wood, and the beautiful wood choices had my head swimming. I was unhappy that it only came in black. How dull and boring! I found out that the model just under the limited had all the bells and whistles I wanted, and I could get it in most any color offered by Lincoln. Now we're cooking! I brought my family up to get their opinion on my choice of cars and to help me pick a color. My Son -in-law found my car color, which we dubbed "chocolate with sprinkles". Being a chocolate addict, that's the one I chose. I think it's formal name is "earth", or something grungy like that. I like our name better! I must admit, I didn't do any of the price negociating. My son-in-law did it for me. I just agreed and signed papers! Poor Paul, I think we may have overwhelmed him a bit, but he was great to work with! I am a "soon to be 66" year old young lady, and I want you to know that I have enjoyed my car, the dealership, and mostly working with such a terrific young man like Paul. My car was the third one he sold the day I bought mine. WOW! More

Paul was great to deal with, he went above expectations when the truck I had ordered became unavailable. He kept me updated on the search for a replacement F-150. In the end I got the truck I expected. when the truck I had ordered became unavailable. He kept me updated on the search for a replacement F-150. In the end I got the truck I expected. More

I was looking for a F150 with the new Ecoboost engine. In the end Mak Haik had both what I was looking for and the best price I was quoted. Paul made the whole process smooth and simple. I made an appoi In the end Mak Haik had both what I was looking for and the best price I was quoted. Paul made the whole process smooth and simple. I made an appointment with him in advance and when I arrived everything was ready to go as expected. Paul made the car buying experience a pleasure and I would definitely work with him again for any future car buying needs I have. More