Mac Haik Ford Lincoln

Customer Service pertains to the need for replacing the front passenger leather seat after 3 weeks of owning the Ford Edge. After waiting about a month for the leather to come into the dealership I called front passenger leather seat after 3 weeks of owning the Ford Edge. After waiting about a month for the leather to come into the dealership I called Brett and he said that the leather had been in the shop for a week or longer and that he had left me a voice message on my cell phone. Upon Brett's suggestion I brought in the car first thing in the morning and after not hearing about the progress all day I called Brett and he told me that the leather was the wrong color so I would have to bring the car back again. Again he said that he had left me a voice message on my cell phone earlier in the day about the mix up. I was told that the new leather would take 3 to 5 days to get to the dealership so then I would be called to bring the car in. About 3 weeks passed so I called Michael Blackburn about the status of the leather and left him a voice message. Later that same day Brett called and said that the leather had just come in so I could bring in the car for replacement. My main concern is that none of the times that Brett said he left me voice messages on my cell phone was there a message on my cell phone or our home phone plus no calls from the dealership were even listed as being missed. I hope my future experiences will be better. My buying experience with Paul Roberge was excellent. Dave Stockwell More

I talked my niece and her husband to take to Georgetown because I was going to purchase a car. I kept in contact with Mr. Roberge on-line about the auto I was interested in. It was this 740iL BMW Black on because I was going to purchase a car. I kept in contact with Mr. Roberge on-line about the auto I was interested in. It was this 740iL BMW Black on Black with low miles. I thought it would be the perfect auto for me. I arrived at the dealership that Saturday and walked the entire parking lot looking for my car. There were other BMWs but mine wasn't there to be seen. I went inside to asked for Paul and inquired about my car. I told he was off and the car was sold later on the previous evening. I was heartbroken but the nice sales lady who waited on me did a good job in putting me into another auto. But I decided not to purchase anything at the time and would come back in pick out something nice later. More

I recently purchase a 2011 F-150 from Mac Haik in Georgetown Tx., which I first start the process with an on line search and credit approval, which I was then contacted by a Mr. Ted Li who ended up Georgetown Tx., which I first start the process with an on line search and credit approval, which I was then contacted by a Mr. Ted Li who ended up being an excellent salesmen and a gentleman above approach. I am a customer who has had many bad experiences with dealerships dating back many years starting with days when I was a young military man. Because of this, I try to prepare myself about the product I am about to buy and I have a habit of being very combative when I first arrive at any dealership. Mr. Li from the start was very friendly, he listened, he was knowledgeable of the product and if he did not know something he went and found the answer and just didn’t wing it. Most of all he did not play any of the games and because of that, he took a possible sale and turned it into a sale. I am very satisfied so far with the product and the service I have received from Mac Haik Ford and Mr. Ted Li. I recommend that if you’re going to purchase a Ford product and use Mac Haik Ford in Georgetown TX, then walk in and ask for Mr. Ted Li. More

I was in the market for a new F-150, so I contacted several area dealerships, explaining what I wanted and asking for the best possible price. Paul Roberge at Mac Haik was an easy and friendly man wit several area dealerships, explaining what I wanted and asking for the best possible price. Paul Roberge at Mac Haik was an easy and friendly man with whom to work, and I was able to get everything I wanted in a truck, and more, for a price that I thought was very reasonable. Only one other dealership was even close to the price I got, but in the end, they could not give me a better price than I got from Paul at Mac Haik. I have told several friends and members of my church about the great experience I had. More

I was greeted warmly by Paul and shown cars that I asked to see. All my questions were answered readily, and that helped me determine that the car I was orginally interested in was not the car I really wan to see. All my questions were answered readily, and that helped me determine that the car I was orginally interested in was not the car I really wanted to buy. I asked to drive the Lincoln MKX, and drove the limited addition. THIS was MY car!!! I love wood, and the beautiful wood choices had my head swimming. I was unhappy that it only came in black. How dull and boring! I found out that the model just under the limited had all the bells and whistles I wanted, and I could get it in most any color offered by Lincoln. Now we're cooking! I brought my family up to get their opinion on my choice of cars and to help me pick a color. My Son -in-law found my car color, which we dubbed "chocolate with sprinkles". Being a chocolate addict, that's the one I chose. I think it's formal name is "earth", or something grungy like that. I like our name better! I must admit, I didn't do any of the price negociating. My son-in-law did it for me. I just agreed and signed papers! Poor Paul, I think we may have overwhelmed him a bit, but he was great to work with! I am a "soon to be 66" year old young lady, and I want you to know that I have enjoyed my car, the dealership, and mostly working with such a terrific young man like Paul. My car was the third one he sold the day I bought mine. WOW! More

Paul was great to deal with, he went above expectations when the truck I had ordered became unavailable. He kept me updated on the search for a replacement F-150. In the end I got the truck I expected. when the truck I had ordered became unavailable. He kept me updated on the search for a replacement F-150. In the end I got the truck I expected. More

I was looking for a F150 with the new Ecoboost engine. In the end Mak Haik had both what I was looking for and the best price I was quoted. Paul made the whole process smooth and simple. I made an appoi In the end Mak Haik had both what I was looking for and the best price I was quoted. Paul made the whole process smooth and simple. I made an appointment with him in advance and when I arrived everything was ready to go as expected. Paul made the car buying experience a pleasure and I would definitely work with him again for any future car buying needs I have. More

The worst dealership I have ever been to visit. Had a deal complete done Price, Trade value, and Credit app completed and approved. Dealerhip could the truck ready for delivery and then never contacted deal complete done Price, Trade value, and Credit app completed and approved. Dealerhip could the truck ready for delivery and then never contacted me the next day. I am guessing they they did the old bait and switch. I am completely at a lose as to what happened. I would highly recommend going somewhere else to uchase a vehicle. More

Having both good and poor car dealer experiences in the past, we did our homework and made loan arrangements with our own lender before contacting any dealers. The internet offers a variety of different we past, we did our homework and made loan arrangements with our own lender before contacting any dealers. The internet offers a variety of different websites that provide you with resources for market research including pricing and consumer reviews. When we decided that we wanted to buy a new vehicle we found that this dealer offered internet pricing that our local dealer couldn't match. We confirmed through multiple phone conversations with their sales staff that they had the specific vehicles we were interested in and guaranteed the advertised pricing. To quote the salesman "you have my word." They offered an estimated value for our trade-in which, while it was lower than the trade it value in KBB or NADA, we considered a decent jumping off point. When we arrived we were quickly handed off to a different sales person. They were unable to locate the specific truck we had been promised. There was an identical vehicle with exactly the same options and MSRP but they were unable to meet the advertised pricing we had been quoted for the vehicle they couldn't find. We found this suspicious since the truck matched down to the very last detail including color. The offer they made for our trade was insulting. Again, we arrived with no illusions of getting exactly what KBB or NADA indicated we SHOULD get for our trade, but we were offered 40% below KBB and well below what the salesperson had estimated. Throughout the experience, their salestaff blatantly lied to us and left us feeling jaded and frustrated at the idea of buying a new car. We came to them with basically cash in-hand and ready to leave in a new car. They lost our current and future business that day. These guys are unethical and shady and it would be good to see some consumer protections in place to keep sharks like this out of the car-buying waters. More

I bought a truck for the second time from Mac Haik Ford and will continue to do so. Every experience has been a good one. I was working out of the country and custom ordered a F-250 from the factory throug and will continue to do so. Every experience has been a good one. I was working out of the country and custom ordered a F-250 from the factory through Mac Haik Ford in Georgetown. With the help of salesman David Ward it was a breeze. All the paperwork was overnighted to me with step by step instructions on what needed to be filled out. I'm back in Texas now and loving my new truck! Also they have an excellent service department. I've been going to service advisor Julie Nichols for a couple of years now. She is very professional and knowledgeable. Doing business with Mac Haik Ford in Georgetown has always been a great experience. More