Mac Haik Ford - Service Center

Service I always have a good experience when using the Mac Haik service department if Oscar Sanchez is in charge of my explorer. He is the most professional I always have a good experience when using the Mac Haik service department if Oscar Sanchez is in charge of my explorer. He is the most professional and efficient. I am I goid hands with him. More

SAFETY RECALL Dan advised me how to quickly take care of the recall over the phone. We set an appointment and when I arrived the service was swiftly completed in le Dan advised me how to quickly take care of the recall over the phone. We set an appointment and when I arrived the service was swiftly completed in less than a hour. Thanks Dan. More

Job Well Done-Recall Work Great job!! Customer service was awesome! There was even a complementary shuttle service available which I did not take advantage of . Everyone was Great job!! Customer service was awesome! There was even a complementary shuttle service available which I did not take advantage of . Everyone was very attentive and Courteous. More

Dropped the ball on this one. I have a 2018 F-150 STX, and for some reason there was a SPRING poking out of the drivers side seat, which had rubbed a hole through the fabric and wa I have a 2018 F-150 STX, and for some reason there was a SPRING poking out of the drivers side seat, which had rubbed a hole through the fabric and was sticking me in my back. I took it to this location and the service adviser took a couple of pictures, and told me he would call me the next day. At the end of the next day I called him because he hadn't called me. He told me they would not repair it me seat because they think the fabric damage was caused by sitting in the seat with a sharp object in my pocket! How ridiculous, especially since you can CLEARLY feel and see the spring poking out! The sad thing is that I took my truck to the Ford Dealership in Waxahachie and was welcomed with open arms... they fixed the problem at no charge AND gave me a rental. Shame on you More

Extremely Poor Advise, workmanship and terrible outcome! The tech report said i needed new wiper blades, rear brakes and the lug nuts were all swollen! And a new set cost over $5 plus labor to exchan The tech report said i needed new wiper blades, rear brakes and the lug nuts were all swollen! And a new set cost over $5 plus labor to exchange them all plus they weren't in stock! I ordered online the next day they came in the second day cost $29 and my husband replaced them in an hour! I had two different brake places examine front and rear brakes,and they agreed front were at 11%, the rear 27% wear left! YOUR quote for just the rear was over $200 before turning rotors! I had the front & rear replaced for $220! The wiper blades were fine. Bur there was a crack in the windshield which grew straight up the center, so I replaced the front windshield for $278, and the battery was dead when I got up the next morning from visiting your cheap oil change. I replaced the battery at $175 the next day! I doubt you will respond! My husband has asked me not to have any work done at your Dealership again! More

Very good experience Randy was expert at what he is doing , and I had a good experience in ford Will definitely recommend ford to my friends Sorry for the late review. Randy was expert at what he is doing , and I had a good experience in ford Will definitely recommend ford to my friends Sorry for the late review. More

Awesome Very professional and prompt. Explained all in detail what needed to be done without question. Keep me updated about the time frame of how long it wou Very professional and prompt. Explained all in detail what needed to be done without question. Keep me updated about the time frame of how long it would take. More

Simply AWESOME I found the service and results to be wonderful. I haven't had very much success with dealership sense the closure of Doug Stanley as I mentioned to s I found the service and results to be wonderful. I haven't had very much success with dealership sense the closure of Doug Stanley as I mentioned to service provider (Dan) I purchased two vehicles brand new and they were very good to me but enough said the title and pricing for the services were simply awesome. More

The service team is awsome!!!!5 star I see the service dept makes it there priority to treat my vehicles as it were there own and very great communication keeping me informed on timefram I see the service dept makes it there priority to treat my vehicles as it were there own and very great communication keeping me informed on timeframes an everytime I get into my vehicle its clean ,not like other service Depts I trust mac haik desoto More

Love it!! Love their service. Oscar is a good person to work with always accommodates my needs as far as needing a loaner. Overall a great experience every time Love their service. Oscar is a good person to work with always accommodates my needs as far as needing a loaner. Overall a great experience every time More