Mac Haik Ford - Service Center

serviced my 2007 MKZ (recall) took my 2007 MKZ in for a recall on the air bag , and I know there no money in it for the dealership but I was very satisfied with service took my 2007 MKZ in for a recall on the air bag , and I know there no money in it for the dealership but I was very satisfied with service More

No Problwms I was satisfied and had no problems. Drove off with my new escaoe. Dan as been my service person for a few year and have always have positive vibes. H I was satisfied and had no problems. Drove off with my new escaoe. Dan as been my service person for a few year and have always have positive vibes. He is cool. Mr. McKinney took the time to call me even though I said no the first time. When I decided to buy my new vehicle he was the only person I needed to talk to. He was the bvbreason I purchased from Ford and not somewhere else. Kudos to the whole crew. Thanks for everything. Mr McKinney is an asset to your dealership. Thank you Dan for being my service manager. More

DISSAPOINTING Maintenance includes tire rotation, but they didnt reset tire sensors to correct location. Went back to have corrected, after trying to for 30 minutes Maintenance includes tire rotation, but they didnt reset tire sensors to correct location. Went back to have corrected, after trying to for 30 minutes I was told they didnt have correct tool to reset. More

Service Was out of town and had father in law take vehicle to have navigation repaired. I called Oscar in service and explained I was out of town and wanted Was out of town and had father in law take vehicle to have navigation repaired. I called Oscar in service and explained I was out of town and wanted car repaired. He said not a problem. Sent father in law and they were expecting him. They took care of the issue quickly and did not keep him waiting long. Thank You. More

The WORKS! There was a clear and noticeable difference in management and personnel at this location. Very polite and professional staff! Even though there were s There was a clear and noticeable difference in management and personnel at this location. Very polite and professional staff! Even though there were several customers ahead of me, I was in and out within an hour. Great job! More

Friendly making u feel as if you're home Everyone was very nice. Making u feel as if your home I enjoy feeling relax. Service was short not a long time wait, I was in and out I really like Everyone was very nice. Making u feel as if your home I enjoy feeling relax. Service was short not a long time wait, I was in and out I really like that. . More

it was awesome and fast Mr. Watson was very friendly and kind patient as well, and this location is always good, they have water coffee, quietness its cool, if there were mor Mr. Watson was very friendly and kind patient as well, and this location is always good, they have water coffee, quietness its cool, if there were more employees like Mr. Watson, I would be a happy girl. More

AMAZING Customer Experience!!! The Ford service center in Richardson, TX initially had my car for 2 weeks and a couple of days and still could not resolve all concerns for my 2016 F The Ford service center in Richardson, TX initially had my car for 2 weeks and a couple of days and still could not resolve all concerns for my 2016 Ford Explorer purchased brand new in 2016. I recorded the sound coming from the vehicle when it reached a high speed. I played the same recording for Mac Haik as I did for Richardson Ford. Oscar (with Mac Haik), in the service department new IMMEDIATELY what the issue was when he heard it. He even went to get the technician to listen himself before he wrote it up. Even though a part had to be ordered, the vehicle was still completely repaired the same day. I cannot say enough kinds words about Mac Haik Ford, which is also where my vehicle was purchased. This team is exceptional!!! I applaud their leadership and great customer experience I have always received when I visit Mac Haik. More

excellent service I was greeted by friendly people and received excellent serviceat Mac Haik Ford in Desoto, TX. If I ever need anything done on my Ford, I'll definite I was greeted by friendly people and received excellent serviceat Mac Haik Ford in Desoto, TX. If I ever need anything done on my Ford, I'll definitely return. More

Took Longer Than I Expected Dropped vehicle off on Thursday morning and didn't get it back until Monday afternoon. It was late Friday before they even looked at it to diagnose t Dropped vehicle off on Thursday morning and didn't get it back until Monday afternoon. It was late Friday before they even looked at it to diagnose the problem. Work was done quickly once the problem was determined. Cost was more than expected. More