Mac Haik Ford - Service Center

Exceptional service and fast turn around. Staff are always friendly and the service team does an excellent job. Dan explained to me what the problem of my car was and what they did to fix it. Staff are always friendly and the service team does an excellent job. Dan explained to me what the problem of my car was and what they did to fix it. More

Great service I brought my vehicle in for my second service visit and had a great experience with timely service will definitely bring my vehicle back for future se I brought my vehicle in for my second service visit and had a great experience with timely service will definitely bring my vehicle back for future service needs. More

Service and Sales Tommy my salesman had exceptional customer service in handling my service and collision needs so was Dan Hughson and James Smith who did a great job. Tommy my salesman had exceptional customer service in handling my service and collision needs so was Dan Hughson and James Smith who did a great job. More

Car Services We had our car serviced at Mac Haik and our service advisor - Lance Harris - was the best!! He is always so helpful and goes above the call of duty m We had our car serviced at Mac Haik and our service advisor - Lance Harris - was the best!! He is always so helpful and goes above the call of duty meeting all needs. There is no one else I would trust my car with than Lance!!! Thanks Lance!! More

Great Service! Prompt courteous service as always. Repairs done in a timely manner. Good communication as to progress and what was needed. The waiting room area wa Prompt courteous service as always. Repairs done in a timely manner. Good communication as to progress and what was needed. The waiting room area was clean and convenient. More

Excellent service attendee Oscar Sanchez is absolutely the best service man I have ever worked with and he anticipates my needs and helps me in any questions I might have concer Oscar Sanchez is absolutely the best service man I have ever worked with and he anticipates my needs and helps me in any questions I might have concerning car or service he is absolutely the best More

Service They did good work. I am very satisfied with all the courtesy shown. They did a great job and I would recommend them. thank you! They did good work. I am very satisfied with all the courtesy shown. They did a great job and I would recommend them. thank you! More

Wait was too long and overcharged I had a 9:00 AM appointment for an Oil Change. I arrived at 8:55 AM, work order was entered at 9:06 AM, at 10:00 AM my truck had yet to be moved from I had a 9:00 AM appointment for an Oil Change. I arrived at 8:55 AM, work order was entered at 9:06 AM, at 10:00 AM my truck had yet to be moved from where I parked it. Service was completed at 10:57 AM, 2 hours for an oil change and tire rotation is not what I expected from a "Quick Lane" service center. If you are not going to honor appointments and still treat as first come first serviced DO NOT PRETEND TO TAKE APPOINTMENTS. While my truck was being serviced someone (not my so called service advisor whom never talked to me after writing the work order) came to me with a dirty air filter which I was told was mine so I OK'd installation of a new filter which I was charged $30.00 for the installation in addition to $41.65 for the filter, the filter box had to have been opened to get the dirty filter out to show me, would I have been charged the $30.00 to reinstall my old filter if I had said no? In the 4 years I have had this truck I have never spent this much for the services that were completed. More

Customer Service Guy Lied Multiple Times Take my truck in for minor problem after making an appointment. No loaner. That’s no biggie. Kept truck for four days Was told daily that it wou Take my truck in for minor problem after making an appointment. No loaner. That’s no biggie. Kept truck for four days Was told daily that it would be or was looked at Truck sat unmoved. I visually checked on it daily after day two After telling my contact that it needed to be fixed by the next day or I would be there to pick it up. It was mysteriously fixed before noon. THEN discovered after the next rain I needed windshield washer. It didn’t work. Raised my hood to see and the tee/spray nozzle was broken. And a screw was left out of the filter box. It was left on the firewall directly under where the nozzle was broken. Mechanic took screws out of the box. Stored them under firewall. Accidentally broke the nozzle by catching his hand on the hose. No biggie. It can happen. But he left it broken. Easy to see that it was broken. But, he still left it broken. Charged me $480.00 to clean a sensor. I bet the job took less than 30 minutes. COMPLETE AND TOTAL RUNAROUND xxxxxxxx. Thanks Scott Tigert 972-762-0060 More

The best service ever❣ Very satisfied with all the courtesy shown to on visit. They made sure I was very satisfied with base of services. I will inform everyone I know to go Very satisfied with all the courtesy shown to on visit. They made sure I was very satisfied with base of services. I will inform everyone I know to go to this dealership for quality service. More