Mac Haik Ford Desoto

Not good I had a good experience with them replacing the latches on all of the doors that were recalled. The huge problem was when I brought it back because on I had a good experience with them replacing the latches on all of the doors that were recalled. The huge problem was when I brought it back because one of the windows fell down into the door when I rolled down the window. I had an appointment for them to fix it. I went in and told a large white man that I had an appointment and what it was for. He said the window had nothing to do with the latches. I told him it was not like that before and that it did have something to do with it. I was highly upset. He didn’t go to the computer to see that I had an appointment or even ask what my name was. So one of the service guys walks over and says he’ll look at it. Another service guy asked for my info and got me checked in. I told the other guy that was very rude to me that he needed better communication skills. He said “yes ma’am” this guy does nick t need to be in customer service. Horrible attitude... They fixed it and I picked the car up later that day. Lance Harris was my service guy. He was great and wasn’t in the day I came back. The guy that checked me in and out on that day was great too. Black guy. Can’t remember his name... More

Service and sales Service took a little longer than I expected but overall experience was good. Edwardo only problem was I was told I would get 2 years of free oil chan Service took a little longer than I expected but overall experience was good. Edwardo only problem was I was told I would get 2 years of free oil change when I purchased new vehicle. It didn't happen. Next time I'll be sure to get it in writing. More

Great Service Dan is the man! I actually come here from Grapevine to make sure Dan is the guy helping! Always a great experience. Quick and Easy every time. Dan is the man! I actually come here from Grapevine to make sure Dan is the guy helping! Always a great experience. Quick and Easy every time. More

Great Car buy experience! Tommy was not a pushy salesman. He is very knowledgeable and nice. He help clean my old car that I was trading in. I told him all my requirements as f Tommy was not a pushy salesman. He is very knowledgeable and nice. He help clean my old car that I was trading in. I told him all my requirements as far as trade in, finance. He helped me look throw a big bag of keys to get my hitch off my old car. He was very nice and patient. Couldn't ask for a better salesman. More

Very professional sales staff. Warm and inviting atmosphere. I enjoyed my experience with MacHaik Ford. I was in a time crunch and Darrian Moss provided me with a few options/vehicles to peruse prior to my appoi I enjoyed my experience with MacHaik Ford. I was in a time crunch and Darrian Moss provided me with a few options/vehicles to peruse prior to my appointment. We worked well together and I left feeling as if I made a sound decision. More

Quick Lanes The team down there always go over and above their duties. The guys on inside and outside. I'm always greeted by name, plus they're friendly and conce The team down there always go over and above their duties. The guys on inside and outside. I'm always greeted by name, plus they're friendly and concern about my needs. More

Great experience. The price of the truck online was the price of truck at closing. Great dealership. The sales staff was polit and friendly. Finance person was great. W The price of the truck online was the price of truck at closing. Great dealership. The sales staff was polit and friendly. Finance person was great. Wasn' t pushy about warranties. More

Fast and efficent Mac Haik exceeded expectations. Replaced my motor quickly and were a pleasure to work with. The price was right and the communication was extraordin Mac Haik exceeded expectations. Replaced my motor quickly and were a pleasure to work with. The price was right and the communication was extraordinary. I will definitely return in the future. Thank you More

Seevice Randy was great and I was in and out within an hour. He explained the service and was I happy with what they did. Even had lunch with my daughter who Randy was great and I was in and out within an hour. He explained the service and was I happy with what they did. Even had lunch with my daughter who works next door. More

New suv Timmy Garrett is a great salesman if any one else can see him ever time we are there he comes to up us and have a good talk with us and all ways askin Timmy Garrett is a great salesman if any one else can see him ever time we are there he comes to up us and have a good talk with us and all ways asking me about my mom is coming along More