Mac Haik Ford Desoto

Had a bad 2 days I called on Thursday to take Edge in for service because cold air blowing out of drivers side vents, they were very busy and set up appointment for I called on Thursday to take Edge in for service because cold air blowing out of drivers side vents, they were very busy and set up appointment for Monday morning. Monday dropped off before 8:30 and left with Lance. Tuesday, 2:26 called and talked to Cody Lance went home sick Monday morning. Edge had been looked at and paperwork on Lance desk. Told Cody of course to fix. Paperwork shows Edge ready at 2:44, (took less than 20 minutes to reprogram computer and there for 2 days). Picked up at 4:00 from Oscar after paying $99.95, (thought it should have been under warranty). I WAS NOT VERY HAPPY because it was there 2 days and felt that Lance manager should have picked up Lance desk!! More

great service and friendly people I have bought my last 2 cars from mac haik because they care about their customers and their appearance and the cars they sell.jimmie brooks I have bought my last 2 cars from mac haik because they care about their customers and their appearance and the cars they sell.jimmie brooks More

It was the best experience I had I'd like to customer service they were very friendly, not pressure at all. I got up there all my paperwork was done all I have to do is sign and go it I'd like to customer service they were very friendly, not pressure at all. I got up there all my paperwork was done all I have to do is sign and go it was fun buying this car at Ford. I would recommend this place to everybody More

Helpful They have always taken care of my car. I never hesitate to take my car to them. They tend to be very sincere. If I said I like the service why do you They have always taken care of my car. I never hesitate to take my car to them. They tend to be very sincere. If I said I like the service why do you tell me how long my review should be More

Super easy process The first time I came to this dealership was back in 2015 which is when I financed my 15 Focus the whole process was fairly smooth and easy so when I The first time I came to this dealership was back in 2015 which is when I financed my 15 Focus the whole process was fairly smooth and easy so when I decided to trade it, they were my first choice. I came in looking at a 18 Mustang GT, the application process was super fast but it was a little bit out of my budget. Instead they found me something more within my price range, 18 Mustang ecoboost and exactly the color I wanted. So far I’m happy More

Ford F350 Great services . People very friendly .Hard to find quick lane though. Oil change was done without incident and I got a call that Def was low. Great services . People very friendly .Hard to find quick lane though. Oil change was done without incident and I got a call that Def was low. More

Service Recall Great customer service from the representative that assisted me. He ensured I was kept in the loop on everything that was done. I appreciated his ser Great customer service from the representative that assisted me. He ensured I was kept in the loop on everything that was done. I appreciated his service. More

Job Well Done Had brand new brakes and rotors put on my car back in April 2018. Ever since we have had problems with squeaking, and then grinding. Took back numer Had brand new brakes and rotors put on my car back in April 2018. Ever since we have had problems with squeaking, and then grinding. Took back numerous times to have the brakes checked. Finally worked with Sydney who provided the best and honest customer service I have ever received. The job was completed correctly this time and we have not had an issue with the brakes ever since. More

Don’t make an appointment here!!!!! Drivers beware! I was needing my check engine light diagnosed and an oil change for my 2016 Ford Escape . I went in on a Friday to have both performed but was told th I was needing my check engine light diagnosed and an oil change for my 2016 Ford Escape . I went in on a Friday to have both performed but was told the service department had no time for the diagnosis and to make a 7:00AM appointment and the service department would be able to take my car in on Saturday to let me know why the check engine light was on. I preceded to the quick lane to have an oil change, to which was successful, with the notion of getting one item off the list. I came in on Saturday for the scheduled appointment at 6:45 am to a line of other cars waiting. I informed the technician of my appointment and was told they would MAYBE be able to take a look but will need my car a few days. Not good customer service to me. If you can chance MAYBE having your vehicle being looked at in a few days then this is the place for you. I don’t have that kind of time. Won’t be back and warning other busy folks. Don’t go here if you are expecting to make an appointment and be serviced same day from their service department, even after scheduling an appointment. More

Awesome service Great service. Took vehicle in for oil change. Service team were excellent, fast, friendly, and efficient. I will continue to take my vehicles to t Great service. Took vehicle in for oil change. Service team were excellent, fast, friendly, and efficient. I will continue to take my vehicles to them. More