Mac Haik Dodge Chrysler Jeep Ram

Drove 240miles for Lies, lies Lies. Spoke to Mark Martinez about buying a new “WHITE”Jeep Sahara JLU. Spoke to Mark via phone call to make sure the Jeep was still on the lot, he assured Spoke to Mark Martinez about buying a new “WHITE”Jeep Sahara JLU. Spoke to Mark via phone call to make sure the Jeep was still on the lot, he assured me it was still available for sale. Mark emailed me info on three jeeps so I can have a idea what options and pricing where available in that model. Got him the info he needed to get a estimate on my trade in all was going well. I made an appointment to drive up 240 miles to make a deal on 4th if July. Mark text me with an appointment reminder for the 4th of July with there operating our 9am-8pm on the 2nd. I make the drive 240miles show up to the dealer and text Mark “ just pulled in to the dealer”. Walk in trough the front doors and get greeted by Keith not Mark, Keith tells me Mark wants me to take care of you today. I knew something was up from that moment. Keith tells me he is going to pull the Jeep up to the front so we can go for a test drive and so my trade In gets looked at. I wait by the Front of the dealer and I see Keith drive up in a. BLACK Jeep JLU Not a white one. He gives me a BS story that the Jeep was not as advertised someone dropped the ball, it was black all along not white. Always blaming someone else for there mistakes, Stay away from Mac Haik dealers they reel you in with lies, hide and hope someone else will sell you something while you are already there. What a bunch of Cowered no integrity what so ever. More

Missing key Bought a certified Jeep dealer said they lost the second key and if I wanted one I had to pay for it. Spent 37k and can’t get a key. Horrible Bought a certified Jeep dealer said they lost the second key and if I wanted one I had to pay for it. Spent 37k and can’t get a key. Horrible More

Christopher Aguilar Mr. Arguilar was a amazing sales men and very polite and professional . Christopher made the experience at Mac Heik pleasent and easy. I would return Mr. Arguilar was a amazing sales men and very polite and professional . Christopher made the experience at Mac Heik pleasent and easy. I would return again. More

Mac Haik Dodge Chrysler Jeep Ram has 0 Integrity I bought a Ram truck from here and the buying process was brutal. I came fully funded and it still took hours to finalize a sale that I did not haggle I bought a Ram truck from here and the buying process was brutal. I came fully funded and it still took hours to finalize a sale that I did not haggle with. I couldn't wait to get out of there. To make things worse on my way home with the truck I just purchased I noticed that the alignment was badly off. This was not the case during the test drive. I pulled over and saw that the back end of the truck had been damaged and the tail pipes were even crooked. This was not the case before Mak Haik took the truck to be detailed after I agreed to buy. I took it back to the dealer and showed them the damage. Their response was "how do we know you didn't do that". I was gone no more than 5 minutes! Thanks Mac! I will always advocate that no one buy from you! More

SUV purchase I bought a like new vehicle from the used car lot, I asked them to give me time the salesman continuously called me, nonstop. I had to ask his manager I bought a like new vehicle from the used car lot, I asked them to give me time the salesman continuously called me, nonstop. I had to ask his manager to get him to stop. They made promises to me like free oil changes, never received any.Free Sirius for a year, didn’t happen. They told me when I picked up the car that it would be with a fresh oil change and the oil change was already to half way point, I pointed it out to my salesman and he said the oil didn’t need changing. I was told that my trade in would cover the down payment, then suddenly, it wouldn’t. I will never buy from these people again, and Reid the financial officer is a liar!! More

Mark sale man service is crook and terrible. I have a bad experience with Mark sale man at Used Car Dealership. He said he will make sure the problem with my tire pressure light on will be fixed I have a bad experience with Mark sale man at Used Car Dealership. He said he will make sure the problem with my tire pressure light on will be fixed when I come back on the other day because Auto shop closed when I bought the car. I told I will wait for license plate ready to pick up I will come back to check light on if It still occur. Time is coming license plate ready for pick up, i contact him to let him know I want make sure to fix the light on problem. he refused the repair service just check it. What is that mean if just check it. I told him the problem just there on that day I bought it, not something new. He knew it then told me come back another day to fix.. Now he don't want responsible for what he said. He blamed to me that car sold for 3 weeks, but I told him that I will come back to check for warning light on when license plate ready. What happen after 3 weeks if the problem already there at the day sold? Whoever want buy a car with warning light on if he hasn't promise to fix that warning light on? I just trust the sale man service at big dealership, nut no more for this dealership. The sale man trick me with a word, he told me that he said make sure to check it not fix it. If just check it why I want to buy a car with warning light on, don't you?Use English to trick me as I'm not a native English speaker? There are millions people in this State that are immigrants, I served in US Army for my great country. Give me a unsatisfied and disappoint about sale man service, lied to customer after car sold. That is negative feedback for dealership service. If anyone want take a risk is welcome give a try. Anything can happen in your case, managers will protect their staff for what ever you say to them. There are hundreds of dealership out there, so why we want to risk in problems. Dealership don't care about customer after vehicles sold. Thanks for reading my comments. More

Accept OWNERSHIP Visited dealership and left with a Buyers Order reflecting the agreed price. Was told they would honor the pricing for 24 hours allowing me to compar Visited dealership and left with a Buyers Order reflecting the agreed price. Was told they would honor the pricing for 24 hours allowing me to compare finance rates at my credit union. 12 hours later received phone call from Ben Stapleton - Mgr. stating he made a "grave miscalculation" that they will not honor the pricing. The ownership the dealership took on their mistake was dismal . The way they cast off customer service was very disappointing. In the end it speaks volumes for the character of the managers and this directly reflects to the dealer principles. I hope that you take the time and find a dealership that is truly Customer Focused and accepts responsibility for their words and actions. As they hold us a customers responsible for that. More

Terrible Called for the cost of labor on a Egr valve replacement. Was given a price for repair. Made the appointment. Price was nearly twice as much and valve Called for the cost of labor on a Egr valve replacement. Was given a price for repair. Made the appointment. Price was nearly twice as much and valve was four times the cost of the same egr valve at the local auto parts stores. (Checked four different ones) fyi: ask for price before you sign anything. Be ready to hold on to your pants😫If you dont have the work done it will cost you a bill (100) if you have signed for the assessment. Was going to give up the bill because I was told they didn't or wouldn't have the part for a day or so. Called the next morning and was told it was being worked on already. They had found the part and begun the work. Was not given a call on the sudden change. Not and never again will I use them for anything!!!! More

Terrible service Liars liars warning. My husband took his truck in to get it fixed and they wrecked it unwilling to work with us. They are smutting the dodge name quit Liars liars warning. My husband took his truck in to get it fixed and they wrecked it unwilling to work with us. They are smutting the dodge name quit selling them and pretending you know how to work on them. More

Terrible service Called to buy a vehicle and was told it was there. Set up a time to come check it out. Got off work early, driving to Crap Haik and received a text th Called to buy a vehicle and was told it was there. Set up a time to come check it out. Got off work early, driving to Crap Haik and received a text that they sold the vehicle I wanted. What a bunch of xxxxxxxx! Probably never even had the vehicle in the first place. Don't buy a vehicle here, they're a bunch of scam artists and nothing more!!! More